TOTAL COMFORT HEATING & CLNG

We had an issue with our heat several years ago, around 2013 or so. Justin came out and performed a complete check of the system and found a cracked heat exchanger. This was after another company came out and only replaced a switch. We had to have the unit replaced. Justin and his crew did the work in a timely and efficient manner. Last year we had some squirrels chew the thermostat wire Justin came out and replaced it and did a complete diagnostic. Just last month we had an issue with the system tripping a breaker after a diagnostic it was determined the compressor was working too hard due too a dirty coil. System is working great today.

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When you call someone, randomly, to service your A/C, make sure that random number is Justin?s. We did. Over a year ago, when we had a problem with the A/C. Justin came out very quickly and fixed the problem. No other problems for almost a year and a half. Suddenly the A/C was freezing up. We called Justin again. He showed up within an hour. He determined the problem but hoped he could fix it instead of replacing the valve. Over the next two weeks, he tried several things, ultimately
fixing the leak, but the part was still failing. The part was ordered during this time. The valve was replaced, and system is working great again. Before you stop reading, please understand four things: 1) Justin is a good Christian man 2) is very thorough 3) Can accommodate payments 4) I would challenge any company to match his price. How many repair service people hold hands and pray with you? How many understand budgets and are willing to make payment plans? Anytime there is A/C problems, it seems to be at the worst times. Trust Justin. He will do the work needed, after making a solid assessment, and quoting a price. He cleans up so that when he leaves, he leaves nothing around. He even puts on paper booties over his shoes before he goes inside, EVERY time. I am very grateful that God led us to Total Comfort.

Very professional and prompt service. The installation took a few days and Justin and his crew cleaned up after themselves everyday before they left and were very quiet and courteous. They brought window unit a/c's for me to use during repair time and even installed them for me. They touched up the paint around all the new wall controls and cleaned up what little mess was made. Justin explained the new unit features and usage to me in detail. I have dogs/cats in the home and they were careful not to disturb them or let them out the door :) Over all I have been very happy with their services for the past few years and with the new unit installation of

On line, we purchased a new Fujitsu mini-split, somewhat cutting edge, ductless heat pump.  I called a few HVAC contractors, told them what we had, discussed the installation, and was VERY clear about whether they had someone qualified to install a mini-split.  Total Comfort said they were and sent a tech.  I had tools, thank goodness because he arrived with a dead battery on his drill, and no way to cut through our steel container, despite my having given them all of that information. 

He manhandled the wall unit and was doing a lot of banging around and scratching his head, then in chatting mentioned that SOME guys actually went to school for this.  Ooooooh noooooo.  That's right, he learned by "talking to a few guys who had installed them."  We went back and forth a few times after this initial trip and they were to send someone else for the final turn on.  They wanted me to buy the gauges to check coolant pressures.  Waaay too much was not right here to even tell you. 

Anyway, a few months later, I had sort of figured out what the remote would do, enough to know that the unit was not working correctly and shutting on and off, then sparking in the outdoor unit.  I called them again, only because they had done the install.  The original guy had been fired.  A new guy came out, said he had actually completed the training for mini-splits, told me the installer had stripped out a screw on the electrical hookup, said the indoor unit was just barely hanging from its brackets (possible reason for intermittent rattling ruckus on this beautiful silent unit), and that he would be back in no more than a day or 2 days with the fix for the screw issue. 

2 months later, I called to see where he was and got the runaround by the office.  He was "out sick."  I would wait.  He was back and "she would talk to him".  "He never said he would be back in no more than 2 days."  It went on from there.  Eventually, I got abrupt and rude and then suddenly, it was all about me being abrupt and rude.  I went to the BBB and they said I should get another company, which I did.  The other company did what they could and said that Total Comfort's original tech had stripped the screw and the entire little electrical control panel in the unit would need replacement.  Total Comfort said they couldn't help me with a warranty situation  because I had purchase my unit elsewhere.  I had never expected them to warranty the unit, but I did expect them to warranty their install.

My Fujitsu will never be right and I absolutely know it was a smooth quiet and fabulous piece of expensive equipment.

A few years ago the owner of Total Comfort (Justin) installed a new, yet discontinued outdoor A/C unit at my rental property. He had come out to do maintenance on both my home and my rental property prior to that. Always nice, courteous and punctual. He came as a recommendation from a close friend that knew him well. With the installation of the new, outdoor A/C he allowed me to make payments, appreciative of my financial situation. I felt he was God-sent.

A few months ago the A/C unit he installed at my rental property died. He sent one of his employees out to look at it and they found there was a leak and they had to put in a few pounds of freon and some sort of stop leak. The system worked fine for a couple of days but then died again. The same tech came out and discovered it was the compressor, however my tenants were accused of messing with the unit by both the owner of Total Comfort and the tech. The tech made a reference that there was a loose bolt (the bolt was actually lying on the base of the unit) and that whomever initially installed it messed it up. I supposed he wasn't aware that his boss installed it. The tech called the manufacturer and found that the compressor was still under warranty. When the tech called the owner, Justin, I heard the phone conversation and Justin was actually trying to challenge it.

They installed the new compressor anyway. After that I owed Total Comfort $460.00. (I had already paid them $652.24 on or about May 21, 2012). I'm very glad I was short on funds and not able to pay them on time the remainder of the bill as the A/C unit died again. I did talk with Justin, the tech that installed the compressor and the receptionist about sending me an itemized bill showing the details of the installed compressor. I only received a bill for $460 that listed only an invoice number and date due. No details were provided on that statement - nothing itemized as far as what work was completed. Actually when I called Justin to pay the $652.24 portion of the bill I reminded him I had not received a detailed bill of the remaining balance. He said he would get that to me.

Monday, July 23, 2012 they sent a tech out (new employee Chuck as they had apparently fired the one that previously serviced the unit - according to Chuck). The tech was over 2 hours late - which I felt bad for my tenant as he had to take a half-day off from work. It is important to note that Justin was going to have his tech come by my house to pick up the check for the balance due on their previous service. I didn't have the funds and stated that if the problem wasn't fixed originally why would he require payment up front for it? Although hesitant Justin did say Chuck would come look at it.

Chuck "fixed" the problem, which apparently was the piston and screen in the main unit inside the house. He even put in a few gallons of new freon as he said the old freon had been contaminated. Chuck also said there would be no charge.

My tenant called me early on the morning of July 25, 2012 to let me know that the A/C unit stopped working at approximately 11pm the night before. Since my tenant had to coordinate his schedule with Total Comfort I had him call them direct. They set a time and again, they were about two hours late and again, my tenant had to miss work.

Both Justin and Chuck were on the premises and refused to replace the compressor. Justin stated this unit is too old and it would be the third compressor. He said he wouldn't do it and recommended that my tenant install a window unit, even asking if he had any good windows to put one in. Justin mentioned that he would have to eat the costs of this. Yet he walked off a job site? Even if it was because I still owed him $460 for the April/May compressor and installation - it died. Why pay for something that died? If he would have fixed it then yes, I would have paid and made arrangements with him. Was this about payment for a part that didn't work anyway?

So, Justin says the unit is too old (even though he installed it a few years ago) and that he didn't want to install yet a third compressor.  I count ONE compressor they installed in April/May, 2012. The first one is the original one that came with the unit. He walks off the property leaving my tenant with nothing and it's 100 plus degrees here in Texas.

I was forced to have another A/C company come out and was provided with a verbal quote of approx. $681. Because Chuck of Total Comfort only drained half the freon, the new freon became contaminated. Their "fix" on July 23rd actually ended up costing me even more money.

No, I will not be calling Justin at Total Comfort again.  I don't know if it's growing pains or what, but Justin and Total Comfort are not the same as they were a few years ago. Justin even came out a few years ago with a problem (prior to the new unit) and didn't charge anything as he stated it was something he should have checked when he did the previous maintenance. I always felt the quality and customer service was exceptional. This is indeed no longer true.

Total Comfort solicited me early 2012 about coming out to offer maintenance on both the rental property and my home. It was during this time the tenants informed me of the bad A/C unit. Thought perhaps it was important to note that I was solicited by Total Comfort to give them more business.