"Hi Joe! We are sorry that you feel you did not get 5 star service from us. While we certainly understand how you feel, our cost reflects what it takes as a business to show up and be able to give you excellent service. We were able to fix your issue quickly, in addition to showing up on time on the same day you called, being very professional, and giving you a senior citizens discount. Our goal is to provide you with high quality electrical service and become your provider for all of your electrical needs. Should you need service again, We would love the opportunity to earn your business and gain another satisfied customer."