Classy Cleaning

Horrible. I am not currently in the area. I was lead to believe they cleaned for 6 hours. My two year old nephew can clean better than this and that's NO JOKE. (he's actually quite good) I paid over the phone and had a relative go inspect after the job. There are cobwebs, bugs and dust in the light fixtures, dust all over the floors, water rings in the toilets and dust around the base, refrigerator and over were not even touched and all of the blinds are still dusty. This is pretty basic stuff for a cleaning. I wouldn't recommend this company to anyone. Please heed this warning and go another direction.

Horrible! 4 people came: 1 was supervisor who did nothing but stay outside & bothered my husband who was working; other 3 unsupervised employees did little to nothing while my husband was kept distracted outside. I was entirely dissatisfied with their "work" and their behaviors. Told them very kindly of my dissatisfaction and reasons why. No refund! CC doesn't stand for Classy Cleaning...it stands for crummy cons. Do NOT use this company. Don't even consider them.

unknown

Never got past the estimate. I asked for an estimate for house cleaning and carpet cleaning. I received the house estimate but not the carpet cleaning. I've tried calling and didn't receive return calls.

I don't think it's too much to ask for a call back - otherwise, why bother even having a voicemail? I understand some businesses are thriving despite the economy, but I was a "repeat" customer - or at least I was trying to be! All I wanted was a return call or some sort of responsiveness. I guess my expectations were too high or they were too busy to care. 

There have been a few hiccups, but think overall she is happy with the service. Her house is still perfect, so guess we will continue with the service. Usually there are 3-4 people who swoop in and finish a large 2-bedroom condo in an hour.

WE WERE MOVING TO SAN ANGELO FROM SAN ANTONIO. WE HAD ARRANGED TO LEASE A HOUSE BEFORE MOVING AND I WANTED TO HAVE IT REALLY CLEANED BEFORE WE MOVED IN. I CALLED A FEW PLACES FROM THE PHONE BOOK. I TALKED TO SHANNON CARPENTER, THE OWNER OF CLASSY CLEANING AND SHE PROMISED EVERYTHING TO ME: SHE SAID THEY WOULD SEND OUT 5 PEOPLE TO CLEAN REALLY GOOD. THEY WOULD CLEAN THE CARPETS, THE WINDOWS AND THE THINGS I REALLY WANTED ATTENTION PAID TO WHICH WERE: THE KITCHEN AND BATH CABINETS (DUE TO NICOTINE); WALLS; THE BASEBOARDS; THE CHAIR RAILS (IN THE LIVING ROOM); FLOORS; BATHROOMS; AND BASICALLY EVERYTHING. SHE EMAILED TO ME IN WRITING. THE HOUSE WAS EMPTY SO IT WAS EASY TO CLEAN THEN. 
WHEN WE GOT THERE WITH MOVING VAN, I FOUND NOTHING HAD BEEN CLEANED. THE BATHROOMS WERE BOTH FILTHY. THE CABINETS WERE DRIPPING WITH A NICOTINE BROWN FILM WHICH I ENDED UP CLEANING FOR DAYS; THE FLOORS WERE SWEPT, MAYBE, BUT NOT MOPPED; THE CHAIR RAILS WERE STILL DUSTY AS WERE THE BASEBOARDS; THE CARPETS WERE STILL WET  AFTER 2 DAYS AND THE SMALL MASTER BEDROOM CARPET WAS SO NASTY, DIRTY AND STUNK SO BAD I HAD TO HAVE IT REPLACED RIGHT AWAY. I COULD NOT LIVE THERE AS IT WAS. I HAD TO CALL ANOTHER COMPANY TO COME OUT AND CLEAN THE AIRDUCTS WHICH DID NOT CHANGE ANYTHING BECAUSE IT WAS STILL THE NICOTINE I HAD ASKED TO BE WASHED FROM THE WALLS AND CABINETS BUT IT WAS NOT DONE. I PAID OVER $500 FOR THE CLEANING THEN OVER $350 FOR THE NEW CARPET IN A VERY SMALL ROOM.
I CALLED SHANNON CARPENTER AND THEY SAID THEY WOULD HAVE SOMEONE COME OUT RIGHT THEN TO FINISH CLEANING BUT THEY SHOWED UP WHILE THE MOVERS WERE STILL MOVING FURNITURE IN. I TOLD THEM IT WOULD BE BETTER TO COME BACK AT ANOTHER TIME SINCE I HAD TO GET THE FURNITURE MOVED IN AND THEY COULD NOT CLEAN AT THE SAME TIME. A MAN FROM CLASSY CLEANING DEMANDED I SIGN OFF ON THEIR WORKSHEET SINCE THEY COULD NOT DO ANYTHING AND THEY WOULD COME BACK HE SAID. I SIGNED, THEY NEVER CAME BACK. FINALLY I STARTED THE CLEANING OF THE WALLS AND THE CABINETS. I ENDED UP SO SICK FROM NICOTINE FUMES AND I HAD AN ENTIRE GIANT TRASH BAG FILLED WITH PAPER TOWELS THAT WERE BROWN WITH NICOTINE. I WAS COUGHING AND VERY SICK FOR ABOUT TWO WEEKS. I HAD TO HAVE THE CARPET REPLACED BECAUSE IT STUNK SO BAD BUT IT DID NOT STINK BEFORE THEY "CLEANED" IT. WHATEVER THEY USED MADE IT SMELL SO BADLY THAT IT WAS IMPOSSIBLE TO LIVE THERE. MY HUSBAND AND I HAD TO GO STAY IN A HOTEL FOR THREE DAYS SO THE HOUSE COULD AIR OUT AND THE NEW CARPET COULD BE LAID.
WHEN I RECUPERATED, I CALLED CLASSY CLEANING AND TOLD THE GIRL WHO ANSWERED THAT I JUST WANTED TO INFORM THEM OF THE TERRIBLE CLEANING JOB THE EMPLOYEES DID AND THAT I WAS GOING TO FILE A REPORT WITH THE BBB. SHE IMMEDIATELY PUT SHANNON CARPENTER ON THE PHONE. I DID NOT ASK TO SPEAK TO HER. I DID NOT DEMAND ANYTHING. SHANNON CARPENTER TOLD ME SHE WAS VERY SORRY AND SHE WOULD NOT TOLERATE HER EMPLOYEES DOING SUCH A BAD JOB. I TOLD HER THAT THE LANDLADY WATCHED THEM DO NOTHING AND SHE SAT OUTSIDE WHILE THEY WORKED BUT IT WAS ONLY ABOUT ONE HOUR. SHE SAID THE WORKERS KEPT GOING OUTSIDE TO SMOKE AND SOMETIMES INSIDE AND THEY LEFT CIGARETTE BUTTS ALL OVER THE YARD. THEY DID NOT DO MUCH CLEANING. I TOLD HER THAT I GOT SICK FROM THE NICOTINE SMELL AND THE CARPET NOT BEING CLEANED AND SHE OFFERED ME A REFUND OF $450.00. I THANKED HER AND SAID I APPRECIATED IT AND THAT WOULD SOMEWHAT MAKEUP FOR THE DAMAGES AND THE NEW CARPET I HAD TO BUY.
I THOUGHT A CHECK WOULD ARRIVE IN ABOUT A WEEK. IN ABOUT TWO WEEKS I HAD NOT RECEIVED A CHECK SO I CALLED CLASSY CLEANING AND ASKED TO SPEAK TO SHANNON CARPENTER. INSTEAD OF SHANNON, A MAN, WHO I LATER FOUND OUT WAS A FELON WHO HAD ASSAULTED PEOPLE BEFORE, GOT ON THE LINE AND HE CURSED AT ME, CALLED ME A LIAR, SAID I PROBABLY BROUGHT DIRT, DUST AND BUGS, RAT DROPPINGS AND NICOTINE AND CIGARETTE BUTTS WITH ME WHEN I MOVED IN BECAUSE I WAS SO FILTHY. HE REFUSED TO PAY ME ANYTHING. HE THREATENED ME THEN WHEN MY HUSBAND GOT HOME AND I TOLD HIM WHAT HAPPENED. HE CALLED CLASSY CLEANING AND THE FELON TOLD HIM HE WAS COMING OUT TO BEAT HIM UP. WE CALLED THE POLICE SO THEY COULD BE THERE BUT HE DIDN'T SHOW UP AND NO ONE ANSWERED THEIR PHONE. I ENDED UP GETTING A NASTY CALL FROM SHANNON CARPENTER TELLING ME THAT HER EMPLOYEES NEVER LIED AND THEY SAID I WAS FILTHY. I MOVED FROM A 3600 SQ.FT HOUSE WITH A POOL TO THIS HOUSE. IT TOOK A VERY LARGE MOVING VAN TO MOVE MY FURNITURE MOSTLY EXPENSIVE ANTIQUES. I WOULD NEVER MOVE INTO A HOUSE THAT HAD NOT BEEN CLEANED AND WAS ONLY LEASING UNTIL WE FOUND A HOUSE TO BUY AND WE HAD NOT DONE THAT BEFORE WE SOLD OUR HOUSE IN SAN ANTONIO IN 6 WEEKS SO WE HAD NO CHOICE..  
I LATER HEARD THAT SHANNON CARPENTER DID NOT PAY THE SUBCONTRACTORS THAT WORKED FOR HER AND SHE DID NOT PAY HER BILLS. THE BBB SAID SHE PAID THEM AND THEY HAD NO LEGAL COMPLAINTS AGAINST HER. NO LEGAL COMPLAINTS MEANS THERE HAD BEEN SOME BUT THEY COULDN'T PROVE IT. JUST LIKE MINE I AM SURE. SHE RIPPED THEM OFF TOO.
 
THIS IS THE WORST CLEANING OR RATHER NOT CLEAING COMPANY THERE COULD BE. THEY MAY HAVE GONE OUT OF BUSINESS BECAUSE THE WORD FINALLY GOT THEM BUT IN CASE THEY ARE STILL IN SOME KIND OF BUSINESS IN SAN ANGELO, RUN, RUN AS FAST AND AS HARD AS YOU CAN TO GET AS FAR AWAY FROM THAT WOMAN AS YOU CAN. SHE AND HER EMPLOEES ARE A BUNCH OF CONS AND THIEVES. ALL LIARS AND THEY WILL RIP YOU OFF!!

Would not choose to clean my house.