Connections Plus was founded in 1992 by Stanford University graduate, Howie Foreman. After earning a degree in music education, Foreman began his career selling musical equipment. He actually moved into the technical world of audio and video equipment from the prospective of how it affected the music. While watching the drastic evolution of the A/V industry over the years, Howie Foreman noted that the emphasis was always placed on cutting edge sound and video components instead of connectivity. Howie was able to exploit that void in the industry and turn it into a thriving installation business. That’s exactly how Connections Plus came to be.
Media room installation. Surround sound systems. Outdoor speakers. Plasma screen & flat screen install. Mount & hang tvs. Run media wires. Projector screen install. Remote control programming. In wall speakers & volume controls.
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Howie seemed very nice and knowledgeable when he came out to look at our media room, and we were on a pretty tight timeline to wanting to get started, so before he left my house I was sure to ask when I could expect to see a proposal from him to include equipment and install. This was on Friday, August 28th, and he said he would have it before the weekend was over.
Monday came, nothing, so I sent him and e-mail and text thanking him for coming out and letting him know I was looking forward to seeing his proposal, so we could potentially move forward. Still nothing on Tuesday, so I called and spoke with April in his office, letting her know of when the proposal was promised and that I still haven't received it. She said she would call Howie and get it over to me as soon as possible.
That was the last time I had any interaction with this company, still no proposal, but not even the courtesy of communicating back in any way, shape, or form.
It's not my intent to speak poorly of anyone, but as a consumer, I think it's my duty to give feedback like this because there are too many really good companies out there who bust their tails
"We wanted to take a moment to thank you for your review. Connections is family owned and operated, and we do not advertise. So the word of mouth of our clients is essential to our success. We sincerely appreciate you taking your time to share your experience, it is clients like yourself that keep our passion and our business alive. Thank you and we hope to here from you again with any other audio/video needs you may have."
"(member name removed), We would like to sincerely apologize for not getting back to you. We assure you, this is not typical. We will be contacting you privately to offer a solution, and we hope that you will give Connections a chance to remedy the situation for you."
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