J&W Garage Door

I contacted J&W because my garage door spring had snapped and after researching the cost of replacement parts and the process for changing it out, it seemed better to hire a professional.  I had requested an estimate for Friday, May 22nd after 1 pm, and they responded that they had an opening from 1-5 pm on that Friday.  I received a call at approximately 4:50 letting me know that they were behind schedule due to the holiday weekend approaching, and they asked if I would still like the technician to come out and look at my door. I had them come out because I really needed to get my cars in the garage with all the storms this past week.  Jerry arrived at my home at approximately 7:30 pm on Friday and asked me if I wanted to replace my broken single spring with another single spring or upgrade to two springs.  He informed me that a single spring was rated at 10,000 cycles ( or approximately 7-10 years ) and a double spring would be rated at approximately 15,000 or more cycles.  The double spring replacement would cost about $50 dollars more.  The spring that broke was the original in the home ( 17 years old ) so I told him I would just like to replace with a single spring to keep the cost down. 

Upon inspection of my garage door, Jerry noticed that the two brackets that hold the cable on either side of the door had snapped off ( probably when the spring broke and the door slammed to the ground).  He informed me that he didn't have those parts on his truck, but would be happy to come back the next day, or he could attempt to fix the broken brackets.  He called his boss and found out that the brackets were not a separate piece but that I would need to replace the entire lower panel of my garage door.  He said " let me try to fix these first so you don't need to spend any more money". 

Jerry removed the lower panel of my garage door, fixed the brackets so that they functioned properly, reinstalled the lower panel, and then got to work on replacing the spring.  He then aligned and balanced my garage door, lubricated the tracks and rollers, and wouldn't even accept any food or drink that we offered him for having to work so long in our hot garage.  Jerry provided exceptional service and really went above and beyond to get my garage door working again.  When I called in to pay for the service, they kept the price the same that I was quoted, $195 even though they had done more work.  I asked if I could pay an extra $25 because of the extra work Jerry had done to fix the brackets on the garage door.

I wouldn't hesitate to use J&W again ( and will be calling to replace either the lower panel as recommended or even my entire garage door in the near future ), and would highly recommend them for your garage door service needs!

I called Jose in the morning to fix the broken spring on my garage door. He came the same day. He was very professional and did a wonderful job. He also performed a routine checkup and fixed an extra remote control.