TOTAL PLUMBING SERVICE INC

Two weeks ago, I was informed by my landscaper that my front yard was flooded. I called my regular plumber and unfortunately, he had hurt his back and was not working. So, I started going through all the plumbers who were recommended on Next Door and my friends. The only one available to come that day was Classic Plumbing (I wish I had shut off my water and waited). They sent a newbie whose first reaction was to start digging my front yard in an attempt to find the main line. After couple of hours of digging and not finding it, I pointed him to look behind the hedge in the box and see if that gave him a clue, which of course it did. Five more hours of digging and having to get his boss over the next day, he supposedly fixed the outside leak for over 1000.00. Then he said there was a leak, water coming from under the house which they would have to dig under, which they would do starting at 4000.00, and after 4 feet, every extra foot would be 500.00 more. I told him I had to get second opinions to make sure this was fair. He said his boss/John would call me later to discuss it. I called Robert, my regular plumber who said it was very high and encouraged me to call others. Total Plumbing was the only one who had someone able to come the next day to find the inside leak. The night after my front yard flooded again. Come to find out the Classic guy not only didn’t fix the leak the work he did had caused two more leaks on the outside (later John said if I had called them, they would have fixed it, however, until I was able to get another plumber in to do the work, I wouldn’t have known it was the damage their person had caused). Total plumbing came the next day, find the leak quickly, using their detection instrument which cost 300.00. They told me they could drill from outside to get to the inside leak and gave me the estimate of 1750.00. However, I had to wait several days, which because of continued outside leak I had to shut off my water. The next Tuesday, they were there on time, in one day they not only fixed my inside leak. They also fixed the outside leak caused by the other plumber tech and did not charge me any extra, just the initial estimate of 1750.00. Folks, I can’t say enough about the Total Plumbing people (Joe, Tim and I think James and Marco). They were caring, professional and easy to talk with. They answered the phone every time I called them half panicked (think about six times). They are absolutely the best people/plumbers, I have ever dealt with! Sorry for the length, but I hope this will help anyone who is looking for a decent and honest plumber! They will be the only ones I will call for my Plumbing issues!

Do not wish to go through all this for a 2nd time. They are a little too expensive for me. I do not like it when they send 2 men for every job, as that runs the cost up. It was not necessary. It took 2 visits: 5/12 & 5/18/17 to do install due to defective dishwasher.

Fantastic service overall. I called the team Monday morning and was able to secure an appointment Monday afternoon. The plumber called before he arrived and arrived before the original appointment window. Service was completed with a smile within an hour. The gentleman provided a full explanation on the work needed beforehand, during service, and detailed breakdown of the charges.

JD, called on his way to confirm appointment, arrived on time, he was efficient and to the point and got both tasks completed in an hour, pricing matched my quotation, could not have gone any better. Thank you JD and Total Plumbing, we will definitely call you again!

I noticed water on my sidewalk on Friday evening.  By Saturday morning it was clear I had a significant leak in the front yard.  My house is 24 years old and I wasn't sure whether it was the sprinklers or water line.  I saw Total Plumbing reviews on Angie's List and their website mentioned fixing yard leaks.  I left a voice message Saturday morning since they were closed at that time.  I got a call back later and scheduled for the first available time, Tuesday at 11am - 1pm.

The plumber called me promptly at 11:04am and said he was on his way.  The plumber and assistant arrived and reviewed the situation.  He assured me that the leak was in the water line, not the sprinklers (it was) and that my missing sprinkler junction box was probably buried by sod a few feet away (it was).   Options were to find & repair the leak or spend a bit more and replace the line.  Due to the age of my house and the fact that many of my neighbors have already replaced their line, I decided on a replacement.  The estimate was for $1900 with the job to start the next day at 9am since it would take most of a day. 

The next day two workers showed up ready to dig out the line.  It involved going under the sidewalk, circumventing a large tree, and through a flower bed. They were also dealing with a lot of rocks, tree roots, sprinklers and conduit for my 220v landscaping lights.  All digging was done by hand using shovels.  They quickly located the missing sprinkler junction box exactly where they predicted it would be.  They dug a neat trench, laying aside the sod and flowers.   Around noon the plumber showed up.  He hooked up a new white PEX line. He put in a new shutoff valve at the house, replacing the old rusty ancient one.

They finished up the job in the afternoon, around 3pm. The worker that finished up the cleanup checked with me before leaving.  Not only do I have water, but my sod and landscaping looks fine and my sprinklers and yard lights still work.

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the pool often! He was here early a plus very nice easy to talk to and listened! He spent lots of time in the laundry room looking for a leak that we couldn't reproduce. Said to call him back if happened again! Falt all the lines were clean bc all the sinks were running well and thought maybe it might be the washer. Then fixed a leaky faucet that fills the pool I usually have to get a grip to turn this off but he put a new one in and I can now easily turn it off with one hand! So relieving since we have to fill the pool often!

TOTAL PLUMBING SERVICE INC are very clean-cut people and keep everything clean, when they leave. I love them.

We were told we might possibly have a plumbing leak under our house, so we called Total Plumbing to check it out. We have used this company many times and have found them to be reliable and honest and they have always done an excellent job. They promptly sent someone out and they found no plumbing leak. Their prices are probably comparative with other local plumbers. We think their prices are quite reasonable, and we know they will do a good job and treat us right. We would highly recommend Total Plumbing.

james was very professional and courteous, when i asked if there was an angie's list discount he contacted the office and a discount was applied.

Want to add that the blurb they have on Angies List says that there are and quot;no trip charges, no gimmicks, honest affordable servicesand quot;. That is entirely true.

They dug a hole appx 4'x4'x4' and tunneled up under the house. The break turned out to be in a fitting actually inside the concrete
outside beam. They had to chisel out the beam around the pipe and a Tee fitting. They replaced the Tee and retested. There was no leaking from the repair however the system still would not hold water. There's another much slower leak which I told them to hold off on. I'll get to it when I save up some more money. They repoured the beam and tamped the backfill up under the house and in the and quot;pitand quot;. They mounded the backfill over the pit somewhat and suprisingly didn't have much dirt left over which they scattered along my
fence and foundation, (my request). I think they had compentent plumbers on the job. About the only downside was the van they were driving was leaking oil in my driveway pretty bad which I caught on the last day. I used paint thinner and cat litter on the oil which pretty much came up but not completly. At my request they did schedule the work a week earlier than they first said they could. Once they started they showed up every day until the job was finished.

There was lot of work that had to be done. Everything that they did seems to still be working; they did a fine job.

I was in a panic because was out of town when first one, then another, pipe fitting in the valve box blew apart and water was flooding the front yard and the neighbor's front yard while I was out of town. Thankfully the neighbor (the following morning) called the city to shut off the water to the house but the water bill for that month was multiple $100's.
I was able to make a quick appointment. He had to dig up the valve box in incredible heat and replace all the pipe - soldered this time! He was very polite and professional. How refreshing, being a single woman with many bad experiences with service providers!
He also had no trouble performing a water and sewer leak test that another company was not. The other company's man couldn't even find the flush out pipes outside! It was a huge relief to me that there were no leaks.
My sister and I are now lifetime Total Plumbing customers for life - sure wish we had discovered them (they were actually a referral from a realtor) months if not years ago!!!

We were pleased with the job and workmanship.

They repaired my main plumbing shut off. I broke my shut off valve called late in the afternoon. After reminding them I was a return customer they sent someone out to repair. Did an excellent job. Really cared about my situation. The person who answered my phone call listened to the problem realized it could become a bigger problem than it was, figure out a way to get staff to my house to make the repair. Also, replaced the shut of valves at my lavatory and bar. Can't say enough how great the service they provided. They didn't have to come out it was late in the day. I told them as they were leaving how much I appreciated them coming out, told me he wouldn't have slept well knowing the situation and not coming out.

I was very disappointed that they didn't follow up. The main reason I had them out here for was the steam unit, and that was the thing they did not follow up with us on. Now I'm left with having to call someone else and pay them again to come out here and give the same information after already paying them. Not following up on very important details with your client is the definition of unprofessional.

The existing gas line was capped and did not extend to the new gas range. The tech (sorry forgot his name) was able to extend the line and connect it to the range. Due to the cabinet configuration there was some extra cut out work that needed to be done, he explained the process before the work was started. He mentioned this would be add about $20-30 more to the existing quote. The price listed above was the total cost of the work performed.

Very satisfied with the quality of work and will use them again for any other plumbing work that I need.

Call Total Plumbing Service for estimate to fix leak and replacemen of all existing plumbing needed under sink in order to facilitate replacement of cabinet floor under kitchen sink.. Plumber arrived on time and was very friendly and courteous. He replaced all piping, tested for leaks or any other drainage problems and finding none then proceeded to clean up the work area.
Work was performed quickly and professionally. I will definatelly use this plumbing service in the future and will recomend them to everyone I know.

This guy is great. He was prompt and identified the leak quickly and indicated we needed a new bathtub faucett kit. Our's was old, old, old. We ran and got it and he changed the faucett. He charges by the hour with no trip fee. I think he was there longer than he charged for. Thanks for helping an old lady out! Our entire family will now use this guy and anybody that asks for a plumber will get his name.

The repairman arrived on time and listened carefully as I explained what I needed done. He went to work and performed the repairs in a professional and careful manner, and I noticed that he cleaned up his work area after he was done. He was extremely courteous and polite. It was obvious that he is a very competent plumber. He also gave me an estimate on some work I will need done in a couple of weeks. I will be calling this company for all my plumbing needs in the future.

We need to install a 2" gas line about 150 feet around the house for a 400,000 BTU pool heater. While they hit a few snags on installation, they did an excellent job at half the price of the leading plumbing outfit in town. The City Building Inspector also spoke very highly of the owner.

They gave an estimate. Because of the nature of the work, they had to come multiple times. They were always professional in conduct and expert in actions.

They were absolutely wonderful. They gave me a fair price and did the job very quickly. My favorite thing about them is they told me certain things did not have to be replaced. They did not try to sell more business or guilt me into spending more money. There were honest....rare.

i had to use this service several times within one year as i was having foundation problems causing several leaks under my drive way and in my yard. they were the best i ever used, very professional, reasonable, honest and so easy to work with me. i used other plumbers in the past and was ripped off. total plumbing is the best by far. thank you.