Signature Pool and Patio, LLC

Quick professional service, completed in 2 days. Quality of work is incredible

I shopped this job pretty hard. Bobby was first one to come by, the same day. This is not my first replastering. Price was good. They scheduled and did everything on time as planned. No charge to come out and take a look and quote the job. I just got a good feeling after .eeting the the owner.there equipmemt was in good order, clean up and completion of the job exceptional. Much better than the jobs had done in the past.

Bobby and his team were great

Quality work. Bobby and his crew were responsive and finished our pool remodel as promised. Weâ lll use them again.

Bobby was great as well as his crew! Communicated all steps and held to his word! Had pool and decking redone (new tile and resurfaced repairs to deck and repainted) and it all looks amazing! It was all completed in a week too!

They did a perfect job. They found and replaced tiles for my 20 year pool Also installed a hand rail all within 5 days Would recommend for all type of pool service AV

The fence repairs made my fence almost new again, with power washing, repairing and staining the fence so it looked cohesive. I am very happy with the work done - it not only looks good but also keeps critters out!

Worst customer service experience! What owner told me did not happen. Zero communication on how to care for new pool, workers did not come every other day to test Acid levels, which has left Permanent stains on my new Gunite pool. I called, texted owner so many times he will tell me 1 thing, not communicating anything to his staff. Not do what I pay for or what he tells me is going to happen. I had to contact office manager b/c 5-6 days after resurfacing no one had come by to check on acid level or if I could add chemicals or swim. Then it took 4 days to come back start circulating after I had filled pool backup with water, even though I had called texted the owner several times who guaranteed in the beginning to let him know ASAP once water level was up above skimmer, which I did got Zero response for days!! Then his worker came out scolding me for not having circulation going in new Gunite, as he was supposed to change out my old filter with a new one ( no new plumbing was needed, just exchanging old one for a new one, which owner said they would do when water level was ready for them to run filter. Of course that did not happen either!! So then his worker without notifying me, started up old dirty filter, emptying all dirty algae crap back into my brand new resurfaced pool!! Then again worker told me he did not know anything about exchanging out filters owner would be calling me at 12pm, which he did not do. I had to track owner down b/c he Never contacted me then would lie say either he did try contact me, haha which I had my caller ID logs messages showing he had not in fact showed I had contacted him without a response. Then b/c of constant bs lies I was being told by owner his employees ( which I think was all the owner b/c the workers were upset as well b/c they were not being told what was going on either) I requested to communicate via text, so I would have everything in writing of course owner did not want that gave some excuse as to how it to hard for him to text b/c he is busy . Then his coping stone workers were supposed to fix a little area on side of filter side of steps ( couple loose stones on outside edge of pool) but has yet to happen. I did not want to pay all the money ($8000) until the job was completely finished but on day 2 he cane wanted full payment then to continue working gave him his word he would take care of me. As a disabled Army veteran take people at their word, maybe in this day and age is my weakness b/c my word is my guarantee with my life, but not for this company. Once owner had my money, all communication from him ceased!! I never got care instructions, when he or workers were coming back, how often pool needed brushed, when to add chemicals, when is it safe to swim, when can I vacuum the pool, what about stains, what about swapping out old filter with new filte, what about coping stone work. Once money went into his hand, it was done. Still to this day, I have called, sent texts, emails about coping stone, filter (which I had to just pay additional money to have it installed), coping stone that needs fixed Zero responses. The only positive is they started work quickly but in hindsight that was probably just so they could get $8,000 from a disabled Army veteran. Not worth heartache, stress, or hassle to go through. Find a better company that will treat you right, do what they say they are going to do, communicate with you, and address any concerns or issues you have!!!

Signature Pools did a fabulous job on our pool. They were timely and Chris was so responsive and on top of our project. We would absolutely recommend them and have to our friends!! We have a beautiful pool!

Bobby was on time for all meetings. Repairs took place on appointed day within estimated time frame. No cost overruns. Very happy with completed repairs.

Bobby and team did a great job, especially coming out of the snow storm that wrecked a lot of pools in the Dallas area. They put in a tanning ledge, hot tub, and added new tile and plaster. All came out great. They are currently just finishing the start up and we finally can start to enjoy more than looking at it. Good customer service, they answered a lot of my questions right away, and addressed my concerns.

Bobby and his team did a Great Job!!! They went over and beyond my expectations!!!

LOOKS VERY GOOD

We were very impressed with their knowledge of leak detection ,repairs and pool resurfacing. Did a super job.Always on time,cleaned up after theirselves every day,wore masks due to the pandemic.Our leak is finally repaired and the new tile and plaster look fantastic. We would not hesitate to refer them to our family and friends.They are now our new weekly pool servicing company.

Great service.

I would highly recommend Signature Pool & Patio. From our first meeting, Bobby was prompt and professional. He followed through on every promise. The work was excellent and his team worked fast and efficient. He provided excellent customer service. My pool looks great! Thank you Bobby!

Refinished my pool (plaster, decking, trim) as promised in under a week. Friendly team who did extra things to make the installation process easy and successful. Bobby was communicative and went above and beyond to find the right materials.

Still waiting for them to replace 2 returns. Crews do good work.

My experience was fabulous. It was the easiest job I have ever been through and it was a large under taking. The crew was great and Bobby was here everyday. Workmanship was excellent and professional. We had a warranty issue and they came twice a day until the issue was resolved. Once I let my dog out and they went and found her for me. I can t say enough about how fantastic my experience was.

Bobby was great to work with. He would timely return my calls and texts. He came to check on the progress everyday. The crew was responsible and didn t cause any problems.

Bobby was very professional and handled my customization requests very well.

Good customer service, bobby has been on top of everything, took a little longer due to weather but the quality of work was outstanding, the only thing i have to complain about was the cost of installing pool lights, i understand things cost but having a feeling like you are getting run over the coals doesnt sit well, overall they still did a great job at a reasonable price other than the pool lights

Bobby and his team brought my vision to life. He listened to what I was wanting, brought samples of my choices and brought it all together for my perfect pool. Thanks Signature Pool and Patio! What a great company

This was a re plaster of a 35 year old pool. My stairs were also redone to my specific requirement since I was having trouble exiting my pool. Work was done in a timely manner and looks great. Bobby came to the worksite regularly to check on progress. We are still working on a couple of additional projects that came up during the remodel.