LAKEVIEW POWER EQUIPMENT

Horrendous customer service and communication. Do not use this company for warranty work on your Ryobi equipment. I dropped off my electric trimmer on 8/3 along with a freshly charged battery. The service technician who took in my trimmer said "Ryobi is great to work with. Very quick to pay and we should get this turned around pretty quick." The work order had an estimated complete date of 8/17. I had to pay $40 as a deposit. Six days later (8/9) I get a call that they need a charger because the battery was bad. They also told me that the motor was probably burned up because I had .08 line instead of .065. I told them that Ryobi sells .080 and the manual says it's an optional upgrade (HD, Amazon, all sell the thicker line and my manual specifically says it's ok). The tech then argued that .080 is only valid if it's twisted line. I contacted Ryobi directly and they said any .08 would work without problems. I brought them up a charger AND ANOTHER freshly charged battery on the same day (8/9). A couple of days later I called again. Mark (the tech) informed me that the charger was bad, and the other battery was bad (so two bad batteries and a charger?). I strongly disagreed that the batteries could be bad. I have several Ryobi branded power tools and use the batteries all the time. He conceded and said he would order a new motor. He also told me that they would order me a new charger. He also asked that I call the following week to remind him to order the motor (?) 8/22 work order says motor arrived and installed but still had the same issue. 8/23 work order says a switch will be ordered. I didn't hear from anyone until 8/30 (when I called) and was told they're putting in a switch. I was told the service tech would call me back. I waited until 9/7 and called again. I spoke with Brittany. She informed me the unit was ready as of 8/31 and I can pick up the trimmer. I asked "could I have picked this up on 8/31?" and was told I could but my $40 deposit wouldn't be refunded until the warranty work was done. I arrived at the store and was helped by both Kevin (who I found out is the owner/manager) and Brittany. I asked if the new charger was included? Kevin said "yes, it's in the bag." When I looked in the bag I found my old batteries, and my old charger! I asked where is the new one? He ran around the shop for a few minutes then got on the phone with someone. He then told me "batteries and charger were both fine." No apology for a delay, or confusion, just that the charger was fine. That afternoon I called to speak with the manager to express my displeasure. Turned out it was Kevin (same guy that helped me). One thing he said was I should NOT have been able to pick up my trimmer until the warranty was approved. So how in the world did I have my trimmer?? He was clueless and said "I don't know what's going on... I was just returning the equipment." When I picked up my equipment he even reminded me then that until the warranty was approved I would not be getting back my $40 deposit. I would have to return to them (or call) with the credit card information. When I asked Kevin why was I told that Ryobi was quick and good to work with his reply was "that guy doesn't work in the service department" (yet he took in my equipment and handled the initial paperwork) I called 9/14 to check the status of my $40 deposit. The service tech (Rick maybe?) read me the notes that I needed to bring in my old charger so they can swap it out with a new charger! Now I'm totally confused. Oh, and he said my warranty work still hasn't been approved by Ryobi. So I'm still out $40 (and I would still be out my equipment if I didn't pick it up on 9/7 in "error"). I am afraid to take up my charger because I may be told something wrong YET AGAIN. Poor customer service, poor communication (especially from someone that is supposed to be the manager). If you want parts and equipment they have a huge selection and you could probably find what you're looking for. But if you need anything serviced I'd check some of the other places around town.

This company straight up LIED TO MY FACE! I needed a new wire for my spark plug on a weedwacker. I payed the fee and dropped it off. They called and said it would be $40 to repair the wire. I agreed to this. 2 weeks go by.... When they finally got to it they called and said my carburetor was bad and it was going to be an ADDITIONAL $140.00. I said no way and that I was coming to get it. When I get there I tell them if it wont run then I am not paying. He again said its my carburetor. I said BS, lets go take a look. We go into the shop, he hands my weedwacker to me. I start it right up in front of him and it is running PERFECTLY!!!!! So tTHEY JUST WANTED TO STEAL $140.00 FROM ME!!!! They were very unapologetic. I said just refund the money I already paid them for lying to me. He refused to refund me a penny. I was so mad I wanted to call the police. Who knows how many people they have stolen from. I just signed up on Angie's List today so I don't recall the exact date in the past when this occurred. Just saw these A##holes on here and wanted to let everyone know they are thieves.

They took money up front for looking at the lawnmower.  They were going to give me an estimate to repair my riding lawnmower but they kept switching what they called the charges and they kept adding fees.  One person called it a deposit, one person told me there was a labor charge, and finally the manager said it was a diagnostic charge.  We didn’t end up getting any work done but it cost us $135; that was upsetting.  They weren’t punctual and I even had to help the fellow get my mower onto the trailer.  My wife asked for a receipt and he said they didn’t give them out but he gave her a business card.  Over the phone the estimate was about $150 but, once he really looked at it, he told me the repairs would be closer to $500.

LAKEVIEW POWER EQUIPMENT HAS ALWAYS DONE A GOOD JOB ON KEEPING MY LAWN EQUIPMENT MAINTAINED. WHEN THEY QUOTE A PRICE FOR A REPAIR IT IS REASONABLE AND NEVER CHANGES AFTER THE FACT. THEY ARE TIMELY IN GETTING MY EQUIPMENT UP AND RUNNING AGAIN.