"Granite cancelled the free inspection because our evaluator called in sick at 9:30 AM for his noon appointment. He really wanted to make the call, but was AFRAID OF COVID CONTAMINATION. Customer was insistent upon an evaluation that day and advised that he was in a lawsuit with the builder. We first tried to get a later appointment, but that was not practical with schedules already set for all evaluators. We would not get involved with a lawsuit and referred him to 3 engineers. He told us it would cost him thousands he said. Reality is $500-$700 for initial evaluation and in a lawsuit the attorneys always want a Professional Engineer's report and not that of a foundation company. We received a threatening email in which he played the "Attorney card" and said that he would defame us wherever possible. We checked with the Texas State Bar, and his status is "inactive". The "random phone number" was one from one of our Customer Service person's personal cellular phones, which had caller ID. He was true to his word with respect to defamation. We will not expose customers to the possibility of COVID when an employee's illness has not been verified. How he rated us an F on price is a real question, as we never quoted or set foot on the property. We were never hired."

"Thank you for your kind review. Jim Oursler President"

"Hi, We put a high priority on our warranty service. Thank you for your kind review. Regards Jim Oursler President"

"Hello, We take great pride in our foundation evaluations. If there is nothing wrong, we will be the first to tell you, as we did at this time. Thank you Jim Oursler President"

"I want to offer my sincere apology for the way in which this was handled. Absolutely poor treatment caused by a failure to internally and externally communicate which is not typical of how we handle our customer inquiries. I have met with everyone involved in customer service and sales and reviewed our processes to assure that this does not happen again. Our sales person correctly pointed out additional work that was needed beyond the scope of the engineering report. He failed to communicate clearly with you and customer service as to what needed to be done next and by whom. You can no believe how disappointed I am in the manner in which your inquiry was treated. Thankfully, this is the exception and not an ordinary happening. Jim Oursler President"

"Steve is a well seasoned inspector. We aren't afraid to tell you when there is not problems. Others might try to sell you a "wrap:....the whole house. Thank you . Jim Oursler President"

"Great to hear. I understand that you did not need work. Jim Oursler President"

"The people up north won't believe our hot hot summer days. Still, the work has to get done. Thanks for your kind review."

"WE inspect pier and beam as thoroughly as slab. Water under the pier and beam can lead to unstable conditions. Jim Oursler President"

"This was a big job. Glad we were able to meet your expectations. Jim Oursler President"

"We work hard to give our very best evaluation, even when it means no work at this time. Situations can change, but for now no work was needed. Jim President"

"We are pleased to hear that our diagnosis was correct. You fixed the plumbing problem and saved a ton of money on unnecessary foundation repair. Jim Oursler President"

"Good to hear that the work went well. When performed properly, foundation repair is a combination of engineering analysis and art. Thanks for the review. Jim Oursler President"

"Thanks for the courtesy of your review. We are happy when you are happy. Each house presents its own set of challenges. Regards Jim Oursler President"

"We understand when circumstances cause a delay. Thanks for your review. Jim Oursler President Granite Foundation Repair, Inc."

"Hello Thanks for the courtesy of such a nice review. Respectfully Jim Oursler President"

"Thank you for the kind review. We continually strive to exceed customer expectations. Jim Oursler President"

"Thank you for providing feedback on the inspection. We never try to oversell. How bad evaluators can sleep at night is a mystery Jim Oursler President"

"Thank you so much for selecting Granite Foundation Repair and providing an overall Angies list A rating. We know how disruptive foundation repair can be. Thus we strive to be as thorough as possible in the evaluation and the repair process. We appreciate your business. Regards Jim Oursler President Granite Foundation Repair"

"Thank you for the detailed information and overall A rating. I will speak with my people about the bushes. Glad to hear that we were able to isolate and repair the sprinkler issue. Thanks so very much for selecting Granite Foundation Repair. We sincerely appreciate your business. Regards Jim Oursler President Granite Foundation Repair"