5 employees
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
100% | ||
0% | ||
0% | ||
0% | ||
0% |
"I can understand the frustration the customer experienced. The problem I have is I don't think it's a fair reflection of the type of service and quality of work we provide.This work was performed thru a home warranty company. The 60.00 service fee is what we are required to collect from the home owner per their policy. We deal directly with the homeowner but the authorization of repairs and payment for those repairs come from the home warranty company.We contacted the home warranty company and advised them of the situation. Upon completion of our call with the warranty company we were advised to bill out our labor to date and they would contact the homeowner of coverages.In dealing with home warranty policies you add a third party into the mix. Alot of things can be lost in translation. We are a national rank customer choice contractor for this warranty company for the last 2 years. In 2011 we were #8 in the United States.Number 8 out of approx. 2500 contractors is not bad but we are still striving for #1 This is based on a survey question asked to their customer. Would you recommend this company to a friend,family member or a co-worker."
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