Tommy Dorsey Water Conditioning

tommy came out and was friendly and knowledgeable. this was my first time owning a soft water system so he programmed it and he talked me through what to do to care for system and run it efficiently.

We bought a house earlier in the year built in 1993 that came with a Kenmore single tank water softener. I suspected it wasn't working because the digital display always showed 0 (zero) average gallons. I called other water conditioning companies and I was told the same thing - "we only work on water softeners that we installed". Tommy Dorsey is the only water conditioning company in the area that will service all water softeners, regardless of manufacturer and installer. Tommy was able to fix the problem and return my water softener back to working condition.

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My home does not have a water softener loop.  Called Dr. Dorsey and he came out and quoted for a 45 grain water softener as well as running a loop from the water main.  They dug a trench from the front of the house around the back of the house to the opposite side.  Ran the lines into the garage next to the water heater.  Used existing cleanout drain on side of house for water softener discharge.  Started at 9 am and finished everything by 1 pm.  First rate operation all the way.  Also installed two outside hose bibs to provide hard water on the outside of the house since my existing hose bibs now dispense soft water.  Little things such as using escutcheon plates provided the polishing touch for a first class job.  At this point in time, I can already notice the difference in the quality of the water.

You can not go wrong in using these folks. 

what a great company! i was referred by my neighbor Debbie who has been using a tommy dorsey system for ten years...she told me she has never had any problems and that she wouldn't call anybody else. so I purchased a unit....great price and works like a champ. my drain line had to be re-routed which was not a problem for this team. they all worked together got the job done resulting in a happy customer!

Went great.  I called and set up an appointment, Mr. Dorsey came out and let me know that the softener I had was terminal.  I knew that it would probably be so.  We had it a long time.  He recommended a softener and arranged to have it installed next morning.  The young man came out and was polite, professional and accommodating.  He installed it and gave us a few instructions as to the salt level, etc.  I am very satisfied.

The price was way under what others were quoting especially for the plumbing. They had to dig all around the house. It's definitely made a difference with our water and he didn't try to upsell me with anything else.

Professional, reasonably priced, (includes installation) nice quality water softener made in USA - honestly what more can one say about a water softener? Mr. Dorsey came out on time and explained the process, his guarantees and post service if needed, and answered all of our questions. One of his staff installers came out within the week and installed the softener... Could not have been easier!

Water softener was purchased 2+ years ago from Tommy Dorsey Water Conditioning on advice of Brittain Plumbing who said he was the only water softener company they would recommend.. Price was $1500 less than anyone else quoted. Softener began not recycling last week so put in a service call. Tommy showed up and took control unit apart to find one of the plastic orifices that allowed the brine to drain plugged with sand. He cleaned it out, put it back together and the unit is working fine. Asked how much I owed for the service call and he said not to worry about it, no charge. What a rarity in today's world and what a pleasant surprise. Has also been out before to check our RO unit which turns out was working fine. Also, no charge. Said he had to maintain his reputation and I told him he was doing a d*** good job of doing so. Could not recommend anyone more highly.

The equipment they brought out looked great. The technician was courteous, we looked at the installation area and discussed the layout, and I left him to his task. After about 20 minutes I went and checked out the progress. The work being done was fine, but I had a concern with the plumbing fittings being used to connect the softener valve to the plumbing loop on my wall and I voiced that concern to the technician.
The feed and return lines to the softener were 3/4and quot; copper lines. The tech was using PEX elbows and tubing to make the connection from the main lines to the softener valve. Problem being that, the PEX elbows restrict the pipe diameter from 3/4and quot; to what looked to be 7/16and quot; for each fitting. There were (3) fittings in each line, and two lines to and from the softener valve. Hence there were essentially (6) flow restrictions on the main water line feeding the entire house.
I pointed out my concern to the tech, and was told this was the way that Dorsey always did the installations, that they would work fine, and that they did not have any options. Being a construction professional myself, I questioned that statement, and requested them to replace the PEX system with a copper flex hose that would not restrict the water flow through the service line. I stated to the tech that I was sorry for the inconvenience but that I would pay additional money to provide the full sized line if money was the problem.
The tech called his supervisor (I believe Mr Dorsey but am not sure). He was instructed to tell me that the PEX installation was the only method that they would use. I was left with the choice of accepting the PEX fittings, or not doing the job. I chose to have them remove their equipment and leave, which they did.
To be fair, the technician was courteous at all times, and they left without collecting any money from me. I believe that their softener equipment is of good quality (at least it appeared to be), I just wish that their customer satisfaction approach was better. My thought is that, if a customer has a legitimate concern with your installation, and is willing to pay extra for something to get it done the way they want it, then the service provider should be willing to cooperate with the customer to work out a solution (or at least make more of an effort than they did with me). I would not recommend this service company to any of my friends looking for a water softener installation because of this experience.

Very good and honest. Comes about once a year.

I have used Tommy Dorsey Water Conditioning for many years. They have done repairs on our water softner over the years. Tommy has always been courteous and professional and is very fair in his pricing. I also know that the job is being done right. This was the first time that his son Jimmy and son in law Richie have done the work needed. There was no change in the courtesy, professionalism, and taking time to explain what they were doing.I will continue to use Tommy Dorsey Water Conditioning every time.