The Pool Police

I think Keith is a cool guy, but his priorities are definitely not in Pool Police.  From what I understand, he has a record label and I think that's where his heart lies.  When Keith started he was great.  Kept our pool shiny.  Everything was great, but slowly his service went south until a week ago when I returned from a month long business trip and our pool was completely green.  Gone to the point where it was unsalvageable and had to be drained and bleached.  As I inspected the pool, I found that the Chlorinator had no chlorine and neither did any of the other dispensers.  There where two chlorine tablets in one floating dispenser.  That's two tablets for 22,000 gallons of water in 100+ degree weather.  Further inspection revealed that one of the pump's catch basket was full and clogged and that the main filter had no D.E. filtering compound in it.  I honestly have no words for this. Keith had been prepaid, but he refused to refund our money.  As the other reviewers mentioned, his communications where via text, they became snippy and unprofessional.  Rather than deal with it, I decided to treat my $160 as lost money and proceeded to deal with my pool on my own.  In two days it was back to perfect. I honestly wish Keith the best on his music career and hope that he pull the plug on Pool Police.  He obviously no longer wants to do this type of work.