Texas Flooring Company

Steve was quite thorough in ensuring the work was done correctly. He gave us some suggestions which made the project come out even better than we hoped. His installation team did a very good job on removing previously glued down flooring, ensuring the floor was level and installing the new tongue and groove flooring. This was a relatively small job of about 220 nsf of flooring. The original flooring was not available, but we found a very good substitute. We appreciate Texas Flooring Company's expertise in dealing with mixing old and new wood to make us whole.

I have wood floors and updated my fireplace cosmetics which left undesirable gaps on my wood floor. Extra trim was used to cover this area and looks great.

Steve was phenomenal to work with. Never felt pressured or rushed and he was able to work us in within 2 weeks. His team was efficient and friendly. Would highly recommend to anyone looking for floor replacement. To this day he has kept in touch to make sure that we are satisfied!

Steve and his crew did a fantastic job! My daughter wanted a herringbone pattern for the floor tile and it looks great! They showed up when they said they would and the price was reasonable. I will definitely use them again and I would recommend them to anyone who needs tile or granite counter tops.

Excellent work. Polite and responsive workers. Personable.

The project could not have gone better. Phone calls were returned very quickly. They showed up early and were willing to work around my schedule. The demo and haul off of materials was done so that there was minimal debris and dust in the house. The install if the tile is flawless. And I'm very excited to now have an exceptional tile man to go to when we want to do our other fireplace! I'm also considering them to redo our floors throughout the house once we get ready for that project. A++ to these guys. You will be very happy with their work and the experience overall. (The photo reflects the beautiful tile work only. I still need to finish out the wood trim and install a new fireplace insert.)

Texas Flooring came in and took out the old tile and put down the new tile. They were professional and courteous. My floor turned out wonderfully. Steve was very nice and easy to work with. He helped me through the whole process. They did a great job.

Went according to the plan and was done before schedule

All aspects of the job from start to finish went very well with no issues or delays. Steve is a great guy to work with and we will be hiring Texas Flooring Services for our future flooring projects.

Very well, very pleased with the work Steve's team did. Fast, efficient and very professional.

Steve and his crews are very professional and efficient. They have always completed the work in the amount of time they said it would take and leave the house clean when they are finished. Steve is knowledgeable about a variety of products and can always recommend the right product for our needs.

The crew was excellent. They disassembled and moved my furniture, prepped the floor and installed the high quality wood flooring of my choice. The manager/owner provided many samples of wood floor products to ensure I would be happy with my selection. He was there on site to oversee the installation. The floors are beautiful!! They will provide enjoyment for years to come! I highly recommend Texas Flooring!

Steves guys did a great job. The flooring looks wonderful, including all the edges which they caulked beautifully and the staircase, which took some serious craftsmanship to complete. In addition, they were very conciensious about cleaning up, vacuuming and even bagging up the boxes and scraps and hauling them off. They completed our job in one long day which was very helpful due to our work schedules. We would definitely call on them again.

We have used this company more than once and we are always over satisfied each time! Texas flooring company has a forever customer right here! Steve, all of his work, and crew are wonderful.

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Steve was very professional.  He came out to measure and provide a bid.  They did not carry the laminate that I wanted (found at a competitor) but was able to get it for me.  Their bid was approximately $4,000 less than the competition.  They usually only install quarter round, but when I wanted baseboards that was not a problem.

We discussed them delivering the baseboards early so I could paint them prior to the installation, but this did not happen.  It would have been easier to paint before they were installed. 

The first day, the workers did not arrive until 11:30ish.  It would have been nice to have been given a time frame for when to expect them.  When they removed the old flooring, we expected there to be dust; however they used push brooms to clean the slab instead of a shop vac, and the entire house was enveloped in dust. 

They worked until about 7:30-8:00 that evening. 

The second day, they arrived early and stayed until about 8:00 when they completed the entire job.  That's right.  Everything was completed in two days instead of the estimated three or four.  That was a good thing since we had so much dust to clean up. 

When we asked them to reset one tile in the bathroom so it would flow with the others better, they complied. 

The only complaint I had was that when they caulked the baseboards, there was so much dust in the house that the dust settled into the wet caulk.  We will have to use some GooGone to remove the old grout then re-grout before we paint, otherwise, the baseboards will always look dirty. 

All in all, I'm happy so far.  They are a little slow on returning telephone calls.  With a little more attention to doing clean work and being more prompt on getting back to someone, they would have received all A's from me.

Do it yourself results at professional prices!
Please learn from my mistake and stay as far away from this place as humanly possible.  This was one of the most frustrating and dysfunctional experiences of my life due to the negligence and incompetence of Chris P. at Texas Flooring Company and the contractors that they employ.  This project started in Apr2014 and is still not complete.  I continue to try to resolve these issues with Texas Flooring Company but it appears they have no interest in completing the work that I have already paid for or backing up the 1 year installation warranty that is outlined in my contract (e.g.-they stopped responding to my emails in May2014).  
In short, due to gross mis-management and the poor quality contractors currently working for Texas Flooring Company, I have invested over $15,000 in a flooring disaster, literally a nightmare come true.  Issues include: visible gaps between planks of engineered wood flooring (several large enough to fit a credit card), uneven planks of engineered hardwood flooring where the unfinished sub-surface of the flooring is visible (this is getting worse every week as we use and clean the floor and the wax pencil and markers that were used by the installers to hide their mistakes are being wiped/worn away), visible glue on the surface of my wood flooring (over 2 months later...even after at least 50 hours of me desperately trying to remove the excess glue and 3 trips by Texas Flooring Company) , chips/hammer marks in the surface of my wood flooring from carelessness during installation, uneven/non-level tiles, multi-colored grout, mortar showing through the grout, chipping grout (with holes in grout that are getting worse every week), the tile contractor lost my house key and I had to pay $150 to have my locks re-keyed, very poor job of installing new baseboards (gaps, seams and nail holes still showing), glue, mortar and/or grout on virtually every wall of my house and on many door knobs, broken socket in the front of my house where the crew improperly removed the plug for one of their tools (I was wondering why the breaker was tripped and why they were messing with the circuit box...now I know), damage to the interior frame of my front door from removal of old flooring. Don't just take my word for it, please see the attached pictures of all of these issues.  

1. The wood flooring described above was improperly installed by Joe (or Joel) and he and his crew drive a white full-size van with a flood light on the roof.  The tile was improperly installed by Miguel and he drives either a white 2500 Chevy pickup or a blue and silver Ford Ranger.  All of the issues that are noted above are the result of these contractors not following industry standards and manufacturer installation instructions and the root cause of this negligence is that the flooring contractors who work for Chris P. at Texas Flooring Company know that he is not going to check their work, manage the quality of their work or hold them accountable when they rush through a job to make quick $$$ and ruin a $15,000 project.  From what I saw and heard, it appears that Chris P. has never worked as a professional flooring installer and has no idea how things should be done according to industry standards and practices or manufacturer instructions; he has absolutely no idea what he is doing or what his contractors should be doing but he is quite skilled and hiding that during the sales process.  I was even told more than once by Chris P. that a $15,000 project was hardly worth their time.  I wish I had known that before I signed up with these folks and wasted so much of my hard earned money.

Steve was very nice, very friendly and very accommodating. He seemed honest and didn’t try to oversell any product – which I did appreciate. We decided not to go with them because he was not selling the brand of floor we ultimately decided on putting in. They stop selling the product because they were having issues with the product as well as the company rep. 

Excellent results and these individuals were a pleasure to work with.  Would highly recommend them.

Sales experience was excellent. Chris and Steve were very easy to work with. They were very concerned of our needs. Installation team, Byron and Bubba, were excellent. Very prompt, neat and careful with household goods. Cleaned up after themselves every night before leaving. Installation took a week to complete as scheduled. We can honestly say from our experience that you can't go wrong with these individuals.

Company used to be called Texas Floors and we had used them for original floor in 2005. Horrible experience. But because we were trying to match wood we went back. They had changed name, new ownership and management. Worked with Chris, loved him. The installers arrived on time, were polite and friendly. Finished in one day, cleaned up after themselves and the floors looked fantastic. Chris followed up the next day to make sure we were happy.

We had some disappointing experiences with a few other vendors, so we were very happy to work with Chris, Steve, and Joel's team. They were very professional and did a fantastic job on our floors. The work was finished very quickly, but they focused on the quality. On one of the last days we were worried about the glue setting time and the guys happily waited until the next day to ensure the quality, which was very much appreciated.