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Pflugerville Pfence
Deck or Porch - Build or Replace, Barbed Wire Fence - Install, Barbed Wire Fence - Repair,
About us
Building privacy fences with screws, no nails at all. We don't use subcontractors, we use employees who take pride in their work and support the company mission. Service, Quality and Price is what we strive hard to be the best in the market.
Business highlights
20 years of experience
Services we offer
Pergolas & Arbors, Privacy fences, bull panel, custom decorative fences, drive way gates/operators Decks, metal/wrought iron
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.027 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 15% | ||
| 11% | ||
| 7% | ||
| 11% |
Showing 1-25 of 27 reviews
Jonathan S.
Apr 2023
Everything was great until day of install. Salesman was super nice and easy to work with. Overall scheduling + process was great as well — and made us feel these guys knew what they were doing. On the day of install, their crew showed up not knowing exactly what to do and instead asked me how to do things. I immediately called the owner to say we were having trouble communicating and didn’t have a good feeling about things. The main problem, is that we just did nearly $10k in work to excavate our yard and remove our neighbors bamboo — and then installed 3’ tall x 100’ bamboo guard to keep it from growing into our yard again. I had a property line string out, and pointed to the exposed bamboo guard to tell the crew to stay away from it. I even used google translate to try and explain what to do. I then left for work. When I came back around lunch I saw that the crew cut into the bamboo guard in multiple spots — which would now allow for it to grow back into the yard again. I asked them to stop. I called the owner again (and I was absolutely frustrated) and explained what was going on and how mad we were. He said he would take care of it AND even said that we wouldn’t have to pay if it wasn’t resolved. I even responded saying I wasn’t trying to get free work, but just wanted it fixed and done right. He said they would take care of it — and for me to leave extra bamboo guard out for the crew to use. I left it out, and they didn’t use it. About 3 weeks go by and sure enough, bamboo is growing through those damaged areas. In order for us to properly repair this we would have to tear down the fence, tear out concrete planters that we just did, excavate our yard again, purchase new bamboo guard, and then redo it all again. He will deny this, but he initially laughed at me and basically said this was on me for not properly marking things — and that his contract states everything. Basically not taking any responsibility and instead continuing to be rude. I’ve tried talking through things as calm as possible, but he’s not willing to make repairs or meet in the middle — instead he’s threatening to tear the fence down and call it even. We would have been totally happy with the work if they didn’t damage the bamboo guard. The fence looks great. Their processes were good. But when you have a problem…good luck. We paid another contractor $1100 to fix the problem. And now we’re paying the remainder of our bill out of fear that some hothead is going to come on our property, tear the fence down, and cause even more damage than before. Update / Edit: Just noticed that he added a $21 late fee on our invoice. Nice touch.
Brandon S.
Jul 2022
Don't waste your time. This guys over priced, work falls apart within a week. Doesn't know how to do accounting. Keeps trying to charge you months after you pay because his payroll is a mess. Won't honor warranty fixes. Run fast find someone else.
Nichole P.
Jun 2018
Complaints and requests for corrections were made to company owner and were met with excuses, denial, and lies. He was rude and unprofessional and attempted to pit neighbor against neighbor. Specifics include uneven posts and pickets, gaps in fence, overpour of concrete with no cleanup, refusal to remove obvious rotted original post that was on property line. The one good thing was they used high quality materials, but because of the attitude and unwillingness of owner to resolve our concerns the entire experience was horrible. If there was a no star rating, this owner deserves it.
Response from Pflugerville Pfence
"We actually contracted with your neighbor for the shared fence. You were upset that your neighbor who builds fences wasn't allowed to build this fence for you and the surrounding neighbors and chose to nit pick the entire project, causing delays, be very demeaning to the crew as they were called several things that's very unprofessional by you, not taking the time to share the concerns with the owner who could take care of the concerns with the crew still on site responding with "I will voice my concerns with online reviews". We responded to all emails, showed up for a meeting called by you requesting the owner to come before the crew showed up, I did but neither your nor your neighbors were present or answered the door. I walked the fence line to compare to your email list of concerns and I responded to it onsite. I'm confused of what more we could have done for you to be satisfied with our communication, responsiveness, quality and punctuality."
Chris H.
Sep 2017
The work was done promptly and at the price agreed. A special request for my gate to use another type of latch was ignored, and they had to come out with the correct latch. The latch broke quickly and I have had to repair it several times. Further, the gate has sagged nearly 2". After several requests for them to fix it were ignored, I took the gate down and cut 3/4" off the bottom to keep it from scraping the walk. I've since rounded the top to lessen the visual impact of the sagging gate.
Response from Pflugerville Pfence
"You noted the work was done 8/1/17. You are extremely off on your timing. This work was done in 2013....over 4 years ago. This is the first I've heard of this issue. I've received absolutely no calls, emails or website visits from you. I have no problem with reviews but this is a very unfair and misleading review. We've never had a chance to respond to an issue. But now that you chosen this route, your fence warranty expired. We can't control acts of God and natural products in a natural setting. There many reasons a gate can have issues (non-use, over-use, drought, no watering schedule to keep the soil moist near the gate posts, kids, pets, heavy equipment and much more). I would have loved to hear from you directly and probably would have addressed a legitimate issue within a reasonable amount of time like we do always when customers take the time to communicate and offer honest communication."
Derek B.
Jun 2017
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Larry S.
May 2017
Far better than expected. The crew was the most efficient, professional, organized contract team I've ever seen. Almost 700 ft of fence demo'ed and rebuilt over 4 days. Truly phenomenal to watch them work. I highly recommend Pflugerville Pfence.
Michael L.
May 2017
Terry worked with me not only on the pricing and scheduling, being sensitive to our need to get the fence up for our dogs before moving in, but also on working out a payment plan that worked for us as we were paying for a number of last-minute details on our new home and finishing up others on our old home as we prepared it for market. Good company, good workers--Luis and his sons Luis and Sherman--who worked well and efficiently.
Dan G.
Apr 2017
They were excellent. They did a superior job. The neighbor and I split the price. I would tell other they used the highest quality materials, and they showed up on time. They cleaned up when they were done. They got it all done in one day.
Kathy M.
Apr 2017
As a resident, not a board member, I have no knowledge of how the actual contracting went. What I do know is that every single person who lives in this community has been extremely pleased with the new fencing (horizontal, cedar boards with metal framework that was masked with cedar boards.) Every fence enclosure of the 109 residences was a custom job that had to be measured and cut to size and installed on the spot. This is hard work with the guys digging post holes by hand, putting posts in cement, leveling all the horizontal boards, etc. On my own property, I saw one workman trim and re-cut one board three times so that it would fit precisely. The fences are beautiful and the workmen were terrific. They were prompt, started early and worked late. They were friendly, polite and respectful to us. Some residents were so impressed with the workers that they provided water, sodas, cookies, and treats to reward them for their great work. Residents have posted unsolicited praise for the workers and new fences to our neighborhood facebook page and sent thank yous to the board. (The cost paid for the entire job was something over $200K, and the app on this site won't let me enter that amount.) We are all so pleased that I asked permission, as an Angie's List member, to be able to post this review on behalf of the community. Thank you, Pflugerville Pfence for making our neighborhood enclosures so beautiful!
Response from Pflugerville Pfence
"Thank you very much for taking the time to share yours and other residents kind words about our guys and our company. We always try hard to offer the best service, quality and price. We appreciate all of you in the community as you made it easy for us to do our job"
Carl M.
Oct 2016
Not supervision of crew. Phone calls only. Fence was to have 3 stringers crew was installing 2 had to be fixed. Fence kept going up and down and I wanted it level at the top. All issues could have been avoided with a visit from supervisor. When done told him I had one bad plank and one that was splitting. Terry said he would be by to look at it the next week. I don't think he has ever come by. Actual fence looks great but if I hadn't been there all day I am not sure it would have ended up that way
Mark W.
Aug 2016
unknown
Shirley N.
Jul 2016
Rather than give the overcharge back, PP moved an iron gate, saying we were even in price. That was acceptable, but how many other people does he mis-measure? The problems I have with the company are many: no one to answer the phone, goes to a recorder; sloppy work; screws used are too short and brittle; fence pickets popped off the inadequate rails when wet or wind blew; fence too high above ground, animals can come under it; used extremely rough cedar pickets, faced toward house. The finished side was installed attached to the rail facing a drainage ditch filled with trees. ( The other homeowner did not contribute to the fence.). Rude, non English speaking workmen. Condescending owner. DO NOT USE THEM. You will not have a good experience. Fence still not completed satisfactorily. I even offered to pay labor charges to have pickets reversed. He couldn't/wouldn't do that. It became obvious why after I watch one off the street guy attempt it. The screws would not back out without breaking. The wood split. In some places, there is no wood to attach the picket to.
Pamela M.
Jul 2016
unknown
Response from Pflugerville Pfence
"We met and completed the wall thru as planned. You did request that we remove the posts and cement and I did fail to inform the crew because it's not the best fence installation nor is it the normal way we build fences and I apologized for that the day we met. We left the number of panels that you requested and was requested to return to pick up the one you chose not to keep that would have been hauled away as part of the original scope of work. In summary, you did request several items that are outside the "regular" scope of fence building and we did all of them except the post situation and the panel you chose not to keep. We will take note of this to be sure all requests are met/performed for all future customers"
Krystal K.
Jul 2016
Pflug Pfence put in a bullwire fence. The team that came out worked very fast, but not very precise. I did not see any management supervision. Some miscommunication between management and work team. When I complained about the poor workmanship, the responsiveness was poor. No return of calls. Therefore, I gave a well deserved review. Management of Pflug Pfence then refused to look at or fix any issues until I took down my review. I did so, in order to get the issues fixed. Not very professional. Getting management on the phone was very difficult. Meetings were rescheduled and often late. We are only 1 year later and the gates are hard to open. We are hiring another company to fix that and other issues with the fence.
Response from Pflugerville Pfence
"I've searched our invoice system and I have no customers by your name. Please verify you have the correct company"
Buddy H.
Jan 2016
Terry's guys got out there pretty quick the first time and got the majority of the work done but did not do all of the work estimated. He stated that he would be out within a week after the initial job and finish it.Asked for them to finish the job. They have been out and got to about 85%complete. He has promised for the last 2 months to finish it and so far has not kept any of his promised dates to finish the work.Terry called me and apologized for the delay. After our discussion he had his guys out very quickly to finish up the work. He gave me a credit for the repair which was nice. It appears he has gotten the issues worked out.
Jennifer G.
Jan 2016
Pflugerville Pfence is a reliable company, who did an excellent job for us, and who automatically specified better quality materials and construction method than many other recommended Austin fence companies that we got bids from. They also have their own crews who can stain your fencing for you, which I recommend doing because it will look better, and your new fencing will last longer. Pflugerville Pfence was not the cheapest bid when all was apples to apples on specs, but they got into the ballpark and I liked how Terry's emphasis was on good materials, and using his steady employees.
Bottom line: 1st - their work was wonderful, excellent quality of material and build, quick respond time to bid and book, very responsible crews who did things right without having to be babysat by me. Everything looks plumb, follows our property line well, has nice level cuts. Their price was not the rock bottom cheapest of everyone, even when I went over things and made sure it was all apples to apples, but we got close enough that we are just talking a difference that was not large enough to deter me because even though I am price conscious I am very quality conscious. I wanted to go with PP because they automatically spec'd the best quality material choices for a longer lasting fence build, and a better looking one. I had to nag the other bidders into correcting their cheaper seeming initial bids into including the better materials and adjusting the price. One of the other bidders seemed to have never used screws before on any previous jobs, which was an alarm bell for me. The stain guys did an excellent job, and quickly with no mess.
If you want to make sure you get people to bid a good quality fence from the get go, here is what I learned:
-Screws not nails: spec you want them to use coated screws, not nails (screws hold better, the coating is to not rust and streak), spec Grade 2 Western Red Cedar pickets (rot and insect resistant wood, not too many wood knots, no actual knot holes)(we used 6" wide instead of 4", we thought that would look better and hopefully be more sturdy),
-Metal Posts: Pflugerville uses these wonderful galvanized metal posts (instead of the standard round ones with caps on top and fasteners to the rails) that are the best trick up their sleeve: A squared "U" shaped post that drive deep into the ground, the rails attach into them up and down the length, and then the front of the post gets hidden with a cedar fascia picket so your fence looks great when done, no tacky galvanized exposed posts on the "ugly side". These posts also have a higher wind withstanding rating.
-Cedar Rails not pressure treated pine, and 3 rails not just 2: We used 3 cedar horizontal rails for the pickets to attach to so there should be minimal shifting and warping, the cedar will weather better than the cheaper treated pine option and is not that ugly greenish wood clashing against the reddish cedar rails.
-Staining the fence: And a couple of companies will not even stain the fence as an optional service. It adds cost, but looks great, and will make this thing last much longer than if we had not. Make sure everyone is bidding that they will set their posts to a certain minimal depth for soil versus hitting rock. And check what each companies warranty is. If you wait to have another paint crew do it later, chances are you will talk yourself out if it. Our one neighbor was going to hire a separate crew, still has not gotten around to getting that done. Our other neighbor was going to save money by doing it themselves, still has not done it.
Okay! Apologies, I know it is a lot to read, but if this helps anyone else out, great. I felt like I had to take a crash course in Fence 101 to figure out what we wanted to do, and thought I'd pass along the knowledge before I quite happily forget it!
Bottom line: 1st - their work was wonderful, excellent quality of material and build, quick respond time to bid and book, very responsible crews who did things right without having to be babysat by me. Everything looks plumb, follows our property line well, has nice level cuts. Their price was not the rock bottom cheapest of everyone, even when I went over things and made sure it was all apples to apples, but we got close enough that we are just talking a difference that was not large enough to deter me because even though I am price conscious I am very quality conscious. I wanted to go with PP because they automatically spec'd the best quality material choices for a longer lasting fence build, and a better looking one. I had to nag the other bidders into correcting their cheaper seeming initial bids into including the better materials and adjusting the price. One of the other bidders seemed to have never used screws before on any previous jobs, which was an alarm bell for me. The stain guys did an excellent job, and quickly with no mess.
If you want to make sure you get people to bid a good quality fence from the get go, here is what I learned:
-Screws not nails: spec you want them to use coated screws, not nails (screws hold better, the coating is to not rust and streak), spec Grade 2 Western Red Cedar pickets (rot and insect resistant wood, not too many wood knots, no actual knot holes)(we used 6" wide instead of 4", we thought that would look better and hopefully be more sturdy),
-Metal Posts: Pflugerville uses these wonderful galvanized metal posts (instead of the standard round ones with caps on top and fasteners to the rails) that are the best trick up their sleeve: A squared "U" shaped post that drive deep into the ground, the rails attach into them up and down the length, and then the front of the post gets hidden with a cedar fascia picket so your fence looks great when done, no tacky galvanized exposed posts on the "ugly side". These posts also have a higher wind withstanding rating.
-Cedar Rails not pressure treated pine, and 3 rails not just 2: We used 3 cedar horizontal rails for the pickets to attach to so there should be minimal shifting and warping, the cedar will weather better than the cheaper treated pine option and is not that ugly greenish wood clashing against the reddish cedar rails.
-Staining the fence: And a couple of companies will not even stain the fence as an optional service. It adds cost, but looks great, and will make this thing last much longer than if we had not. Make sure everyone is bidding that they will set their posts to a certain minimal depth for soil versus hitting rock. And check what each companies warranty is. If you wait to have another paint crew do it later, chances are you will talk yourself out if it. Our one neighbor was going to hire a separate crew, still has not gotten around to getting that done. Our other neighbor was going to save money by doing it themselves, still has not done it.
Okay! Apologies, I know it is a lot to read, but if this helps anyone else out, great. I felt like I had to take a crash course in Fence 101 to figure out what we wanted to do, and thought I'd pass along the knowledge before I quite happily forget it!
Nelson M.
Nov 2015
unknown
Response from Pflugerville Pfence
"Thank you for your business, you and your wife was great to work with"
Buddy H.
Aug 2015
Terry and his guys worked with my arborist to take down a chain link fence that had trees growing through it and got the fence up. Only a couple of hiccups with a shared fence being sown a little long with a neighbors dog to worry about. this was taken care of with a quick call.
A few small details to get finished up but good service and fence overall.
A few small details to get finished up but good service and fence overall.
Response from Pflugerville Pfence
"Thanks [removed member name] for the work and the positive review. Customers like you make our job very enjoyable and reminds us of why we chose to do what we do."
Kenneth S.
Aug 2015
We weren't home when Terry did the work, but he was prompt and provided what was promised.
Response from Pflugerville Pfence
"We appreciate your business and hope you enjoy the new Pfence for many years to come"
Evan S.
Jul 2015
Fantastic to work with, very fair pricing, excellent materials and will be recommending to any of my neighbors that ask about fence installation/repair.
Response from Pflugerville Pfence
"Thanks for the opportunity to work with you and we appreciate your positive review"
Larry B.
Jul 2015
unknown
Response from Pflugerville Pfence
"Thank you for the feedback and review. We strive to satisfy our customers and make all and ever experience the best that can be offered."
Mary A.
Jun 2015
.
Response from Pflugerville Pfence
"We appreciate great customers like you [member name removed]"
John M.
Jun 2015
unknown
Response from Pflugerville Pfence
"Thanks for the review [Member name removed]. I would have liked to have had this information at a date closer to completion a year ago. I see that you do rate the quality an A and the rest around average. We have taken that into consideration for training purposes and correction of errors for current and future customers. Your project was a very detailed project, I do recall with a special design and countless cuts of every piece of lumber installed. The amount of time to install your fence was not a standard fence install timeframe due to the special details required with the 5' pickets, 1' of lattice and all requiring cuts and trim. Thanks for you feedback"
Terry T.
Mar 2015
Performed the job professional, quickly, on time and the price was reasonable. This company used deck screws which are much more secure than using nails.
Great job!
Great job!
Response from Pflugerville Pfence
"We really appreciate your business. Thanks for the review and we hope you're loving the new Pfence at the rental property!"
Pamela F.
Mar 2015
They came and replaced the fence on 3 houses and did a mixture of wood posts and metal posts depending on the homeowner's preference. They worked in a timely manner and kept the job clean. I would highly recommend Pfugerville Pfence company.
Response from Pflugerville Pfence
"Thank you for taking the time to review us and giving our small family business your support. It was great working for you and your neighbors"
Licensing
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FAQ
Pflugerville Pfence is currently rated 4.0 overall out of 5.
Pflugerville Pfence accepts the following forms of payment: CreditCard
Yes, Pflugerville Pfence offers free project estimates.
No, Pflugerville Pfence does not offer eco-friendly accreditations.
No, Pflugerville Pfence does not offer a senior discount.
No, Pflugerville Pfence does not offer emergency services.
No, Pflugerville Pfence does not offer warranties.