Personal Castles

"thank you for the wonderful review. it means a lot to know that we serve our customers well and that our team meets or exceeds expectations."

"Thank you for the wonderful review. :)"

"Thank you! I'm so sad to have you all move out of state, but it was such a pleasure to be of service and I hope to see y'all again. Thank you for the review :)"

"Thank you! We try to go the extra mile :) I appreciate the honest review!"

"We shouldn't choose favorites, but Adriana is definitely one of mine. Thank you for the wonderful review, and I appreciate the opportunity you give our small business."

"thank you!"

"Thank you for the wonderful review."

"Management is fine, we send emails and texts out a few days before service as a reminder. We introduce any of our reoccurring weekly or bi-weekly clients personally, and we give the benefit of the doubt to any and all our customers even if they are more on the ridiculous side, like when our favorite patron forgot he had a scheduled cleaning while he was out of town even though he had received an e-mail and a text confirming his appointment. I wish we could rate difficult, dishonest and broke customers. He was sent to collections and is upset. Please disregard, he had every opportunity to do the right thing but didn't. Shame on him."

"Thank you for the wonderful review! I appreciate the feedback and Yolanda is an excellent member of our team :)"

"Thank you. I'll always try to move urgent requests in place of willing clients whenever we can. I appreciate the review."

"Thank you for the wonderful review. It is always a pleasure to meet my customers and I try to make sure I get to meet everyone personally. Thank you for inviting us into your beautiful home and giving us the opportunity."

"Thank you for the kind review. It is much appreciated. The entire team does it's best to provide the oversight, attention to detail and communication necessary to collectively offer a high level of service to our customers. Thank you for the review."

"Thank you sir. Always happy to help :-)"

"Thank you for the kind words. We definitely try our best and it is customers like you that highlight our hard work that allow us the opportunity to help others out. Thank you so much!"

"Thank you for the wonderful review :) It really helps us reach out to customers such as yourself."

"Thank you for the wonderful review! I will show up whenever I can to introduce you to the cleaner that will be taking care of you. It is important for me to convey how much we appreciate your business and how every customer we have is important to us despite frequency of service or size of house. Thank you again for the review, it helps us find wonderful customers such as yourself and grow one happy customer at a time."

"Thank you Sir! Always a pleasure to be of service. See you in two weeks!"

"If we can, we will! :)"

"That's what we strive for! I am glad you were pleased with the service, we followed your listing after you put your home on the market, Hopefully a clean house helped it sell in under a month :)"

"There are some people you can not please in any industry. I tried until I couldn't any longer. Despite her colorful rhetoric and profane language to myself and my staff and not paying for services, Personal Castles did its best to remedy the situation, offer alternatives to redo the work, or adjust the price to her liking. Even the cleaner that was assigned to her home felt offended and belittled by how poorly she was treated. It was just our luck to be given this jewel of an opportunity. We are responsive to any constructive criticism we are given by any reasonable or prudent person. Thank you for reading the response, but please feel free to call to make your judgment on how we conduct business. Below is a link to the same customers review on yelp. Feel free to take a look at the other reviews she has posted. First person I have ever personally seen complain about tiffs treats. https://www.yelp.com/biz/personal-castles-round-rock?hrid=IdhqcTimayvgca-hv7v_OQ&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)"

"Thank you. I am glad we were able to come last minute. I look forward to meeting you during your next scheduled cleaning in a couple weeks. Congratulations on your new house and welcome to South Austin :-)"

"It was such a pleasure to meet you and your husband. I am confident that Carla will be a wonderful fit for you for years to come. I am glad everything worked out and we met your expectations :)"

"Thank you for the wonderful review. We understand that everyone has a different schedule so we try to get back to people right away. It has been such a pleasure to be of service and we look forward to being your choice providers for years to come!"

"Yeah, I have to admit, my head spun when we walked in the first time. 3 college aged lads with an affinity for pets was probably one of the tougher projects we have had for a make ready. However, I did pull one of our specialists from the construction clean up side and a couple from our residential house cleaning side and we were able to make the house look picture ready. I am so glad everything worked out and if you ever need anything, feel free to let me know. It was a pleasure and we are always up for a challenge."

"Thank you for the wonderful review."