My consultation with John Yager went well, although he does talk a lot, so both times he visited I was late for following appointments, which was frustrating. The first time he visited he had counted one less window than I had, I asked him about it twice but he kept telling me that I wasn't counting right, it's my house, but I obviously don't know how many windows I have. So on the second consultation when he came for me to sign the contract he realized then that he had mis-counted my windows, and had to re-do the whole estimate which ended up taking him almost two hours and obviously brought the price up, I had someone show up that I was going to go to lunch with, John took so long that my guest had to leave to go back to work on an empty stomach, it would have been nice if John told me it would take him a few hours versus telling me he'll be done in a few minutes for two hours. The back door and windows were installed by one of their contractors, Randall, he was nice and got the job done quick. The back door was replaced a year ago, and he never put on part of the handle hardware, which I noticed a few days after he left, but never called about it. When I recently called because the handle on the sliding glass door is becoming loose and wont lock shut, they told me the warranty was over and couldn't help. Okay, fair enough since I waited too long to call. But the windows were all replaced about 6 months ago. In the consultation John and I specifically spoke and went over my home alarm and he told me they would leave the wires out, he then went on to tell me he spends an hour or two with each contractor about the job and will make sure that he relays any issues or worries of mine to the contractor. Well, when Randall showed up to do the windows he asked me about the alarm and I said "I don't know, it's not my department, I'm not sure how they take care of those things" which he relayed to, cover up all the wires (wait didn't John tell me he spends hours with randall telling him about my concerns and issues? he specifically told me he would tell randall to leave the alarm wires hanging out like he had on my sliding glass door) No, all the wires were covered up and I noticed this the evening after installation I figured my alarm company would pull them out. I had scheduled for the alarm company to come out the day after instillation several weeks before install and when they showed up they noticed the wires were all gone and let me know they would have to disconnect all the wires, and now reconnect wireless sensors to a new alarm system since mine was hard-wired and we would now have both a mix of hard wires and wireless, ughhh, just what i wanted! So for the low price of $1,600.00 it'd be done, of course I had to reschedule the alarm company to come back out two weeks later, with no current alarm I could use during the mean time, which was real comforting. When I spoke to the Lowe's Install Team about this, Sean played middle man between me and John and Randall, even though I specifically asked him on numerous occasions to have John or Randall CALL OR MEET WITH ME DIRECTLY about this matter. Eventually Lowe's agreed to pay half of the bill for the alarm company, but made me play middle man with the agent and contractor. After my alarm company found out how horrible Lowe's had been with me and why the alarm's were cut in the first place they agreed to charge me at cost for the alarm sensors, which came out to 600 dollars, and i had to pay separate for the alarm system and labor, but it still saved me 400 bucks. After I sent Sean my bill from the alarm company I never hard from them again, after leaving two messages I finally gave up. It was honestly too much trouble for 300 bucks at this point. But now unfortunately I am having issues with one of the windows they have installed (it leaks, makes a LOT of whistle noises) and when I called on the 12th of June and spoke with Matt I was told Randall would call in two days to schedule the warranty work and he still has not. I called back to the install center on the 18th and let them know of this, and again spoke with Matt. He told me he would call Randall and call me right back. Needless to say he hasn't called and when I called install services this morning (19th) asking for Matt they told me he was busy and took my info. A few hours later and I've had time to think back on the whole, horrible process, write a review, and I'm still waiting to hear from them... Personally the level of unprofessional-ism, and quite frankly BS they have put me through has been enough to make me even hesitant to shop there as a customer. It's made me realize I will NEVER hire out through a company/chain like this again and i'm sure it goes without saying that I will never consider Lowe's for any instillation services for the remainder of my life and I'm very, very, very disappointed.