Centex Audio Inc

"Cost was $300, not $365. As I already replied to your last review that you posted on another site once again: [Member Name Removed] I am so sorry to hear you're upset with us. We didn't purchase any of the equipment, but were happy to install it. When Kevin left everything was working perfectly. The only thing needed was to configure your speakers to the app and we emailed the manufacturer multiple times and they never got back to us and after the visit we never heard from you, so we assumed it was all resolved. When Kevin was there he installed a router and it worked as designed. He installed a Ring Doorbell Cam and it worked as designed. He installed multiple Alexa speakers that all worked. He also installed your speakers for the TV and they all worked. We are not sure why you are so upset, but you have our apologies and we wish you would have contacted us, so we could have resolved this for you. Denise"

"Getting this review from Mr. [removed member name] was no surprise since he had already threatened to leave a bad review before we ever got to the job. I should have seen the red flags at that point. As soon as we received the notification that Mr. [removed member name] bought our coupon I phoned and emailed him to set an appointment. I never heard back with a confirmation after several attempts to confirm. I called Angie's List and was told he moved out of state after he bought the coupon which seemed logical seeing that he wouldn't respond back to me with a confirmation, so I cancelled that appointment that day and after the appointment day was over I started getting phone calls and emails from one very upset Mr. [removed member name]saying that I better call him back or he's going to leave us a bad review on Angie's List. The coupon clearly states 2 hours of Labor. Mr. [removed member name] seemed to think that purchasing the coupon meant we would spend the whole day there and use our parts for no extra fee just the $160 coupon that was bought. I'm sorry that Mr. [removed member name] didn't read the details before he purchased that coupon, but that is not our fault. We actually had to stop and tell Mr. [removed member name] to slow down and let's see where we are at because he kept adding stuff that he wanted us to do. He had old box speakers and old receivers that he wanted us to hook up. We're good, but we can't turn old equipment into a rocking surround sound system. I'm sorry that after training on-site and SEVERAL almost daily phone calls with Mr. [removed member name] that he didn't know how to operate his system. We told him that a Universal Remote would help simplify it, but he said he couldn't afford it. I took calls after hours, so I'm conbfused about the F for responsivness seeing that Mr. [removed member name] is the one that won't answer phone calls or emails when I try to contact him. I was told when he got the bill for parts and labor of $245.78 that he didn't have money to pay us, but he would cause we did a good job. Well months went by and he won't answer his phone or respond via email. I called him the other day since it's been a couple months still and no payment and he never returned my call, BUT he went on Angie's List and left this review the very next day. I assume that this is Mr. [removed member name]way of justifying not paying his bill. Another funny thing about Mr. [removed member name] review is that is we did such a terrible job why after we were already done and out of there did he continue to call and ask for estimates for new surround set up's (because his equipment was not working properly cause it was old). We spent so much time with Mr. [removed member name] giving advise and working on estimates for him. He told me how professional the tech was too. Very sad to me, especially since everything Mr. [removed member name] said is just not true about us. Please call us anytime if you have any questions about Mr. [removed member name] review and our time with him. Please read our other reviews. We take pride in our customer service and our work. Thank you. Denise"