"We apologize for even going there with this post, but this person is the most ungrateful person we have ever had the pleasure of meeting. After calling all over the Belton area she was referred to us because we are the only people that would try to help her. Instead, she wanted to be pushed to the front of the line while we did work for free. We went out 3 times & never was paid once. Here is our email. Hello and good day, After receiving the slander you posted as a review on BBB, we at Brothers Pools must regret to inform you the customer, Sarah D. @ the residence of 4**** L*** V**** D*, Belton Tx. that we at Brothers Pools can no longer do business with you. This is noted as a legal document asking you the customer, Sarah D. @ the residence in 4**** L*** V**** D*, Belton Tx, to stop slandering Brothers Pools or any representatives of Brothers Pools, for work that was never done nor paid for, under an actual singed contract agreement between you the customer, Sarah D. for the residence of 4**** L*** V**** D*, Belton Tx, & the entity know as Brothers Pools. This job for you the customer, Sarah D. @ the residence of 4**** L*** V**** D*, Belton Tx. Was referred to Brothers Pools by another company due to the other company not being able to get to your job or the other company would have hired Brothers Pools to do the work anyways. Now in good faith Brothers Pools did send a representative of Brothers Pools to preform a leak test to confirm the customers findings of the leaks location. While you the customer, Sarah D. @ the residence in 4**** L*** V**** D*, Belton Tx was out of town. After that Chris the owner of Brothers Pools went to the residence of 4**** L*** V**** D*, Belton Tx, to meet one on one with you the customer, Sarah D. He took the time out to explain that we at Brothers Pools did not actually work on Fiber Glass pools, but was willing to try to repair the broken pipe and the fiberglass fitting face if necessary. Due to this being a repair we at Brothers Pools normally don't work on, Chris also explained he was the only member of the team that could do the repair. Even up to this point, Brothers Pools had not collected any funds nor received any type of signed contract that was emailed to you the customer, Sarah D. on 5/4/2020 . Brothers Pools still proceeded to schedule a time & date to do the repair. That time did come and you the customer, Sarah D. @ the residence of 4**** L*** V**** D*, Belton Tx was notified about the change in the schedule due to the owner Chris, was not able to make it to your job site for a full days worth of work to complete the repair in 1 day. Due to the nature of the leak, we at Brothers Pools explained that we could not leave the pool drained for more than 1 day. So we needed a full days worth of work to be done at this location. We do understand the frustrations with the leak. But this leak was not caused by Brothers Pools and was allowed to go un-repaired long enough to crack the fiberglass shell and shift piping in the wall as well as in the concrete decking. Brothers Pools again apologizes for the time inconvenience and was willing to still make an effort to make the repair. To clarify Brothers Pools did not put this customers job on hold for other jobs. This job is classified as a small repair. Most small repairs are scheduled for the months of September to December. Due to the nature of this customers problem. Brothers Pools was willing to work with the customer. This customer was 1st among 3 repair calls that came in at the same time. All 3 of those repair jobs have still not been addressed due to major jobs already in progress. Unfortunately, this customer thinks her job needs to come before others. So again we at Brothers Pools really do apologize but we must treat everyone with the same respect when it comes to scheduling. Thanks as always. Brothers Pools"

"Thank you, sir. We try our best every time. Thanks as always Brothers Pools"

"It was a pleasure to take care of good working folks like yourself. Thanks as always Brothers Pools"

"Thanks for you comment. We are confused, as your job was done in the time allotted. As well as you held the final payment until we were done with the your job. Heck we even came back out to fix a complaint you had. But all in all we thank you for your business. Please next time leave a reason for your dislikes. This way we can review our faults and get better at what we do in your eyes. The customer. Thanks as always Brothers Pools"

"Thank you, sir. We had a great time remodeling your pool. Brothers Pools."

"Thanks as always for your business. - Brothers Pools."

"Todd you are the man. We Loved working for you. Seeing your baby boy being able to enjoy the tanning ledge had to be the best moment of the year. Thanks as always. Has it been a year yet?.....LOL Brothers Pools"

"Thank you so much. We are happy to help any way we can. Brothers Pools"

"Thanks as always. Don't forget to call if you need anything. Like a bike ride on some Harley's.... Brothers Pools"

"Thank you so much for your review. Brothers Pools"

"Sir you are the best. Knowing you and your family for the past 12 years has been a blessing. I'm always available for you all 24/7. I can't wait to get some free time to come on down and see you and your mom. Making a special stop at her work to surprise her when I'm in town, always brightens my day. You all are the greatest. Hang in there and be safe. Again thank you so much for your personal time to become good friends after all these years."