Austin PianoWorks LLC

Fantastic! Ron was on time, professional and knows pianos. He even had the part to fix a key that had not worked for 20 years.

Bergeron may be the best piano tuner on the planet, but he is flaky and unreliable. I called him and set up an appointment, and he promised to text confirmation and details. When I hadn't received anything after a couple of hours, I called back. He insisted that he had sent it, then read back someone else's number that he had texted it to. He corrected it and sent me a confirmation. On the day of the appointment, he didn't show up. I called and he said that he canceled the appt because he had texted and emailed me the previous day, and I hadn't responded. Sure enough, he had sent the confirmation text to the wrong number again. And he admitted that he didn't have an email for me and only sent a text. When I expressed my concern, he told me to find another technician and hung up on me.

Ron was on time, friendly and professional. He did an excellent job of tuning my Yamaha upright. I really appreciated how he took his time with the instrument and, in the end, provided a detailed report of the tuning, which he emailed to me before he left the house. In addition to the tune, he made some pedal adjustments, cleaned the keys and was able to restore the shine to the marred satin finish which I had figured was a lost cause. Thanks Ron!

We are very pleased with his service and with the results.

Great. His passion for and knowledge of pianos is apparent. he knew about the makers and materials and maintenance of our 1920's piano. Didn't try to sell what we didn't need. Spent lots of time, showed my kids how it worked and even played a little!

provided good feedback on other items that may need to be addressed

Cleaning helped. This was a garage sale find of old piano used by a local high school, so he removed numerous pencils and pennies. Sounded better with keys sitting flat. Replaced 3 sharp keys at no charge and provided suggestions on wood tarnish DIY in case I was interested without having him do that work. The inspection found a cracked soundboard and was not worth the cost to fix this garage sale find. Would definitely use him again if we get a new piano that requires service.

Excellent work. He is very professional and knowledgeable. His (free) adjustments to some of the keys and levers was great. We will certainly use him again in the future.

Fantastic and prompt advise. Probably saved us about $200 in what could have been a bad purchase. Will definitely use when we get a piano!

I left a message for Ron on a weekend and he returned my call within 24 hours, though I was not expecting a call until the following Monday. He was friendly and knowledgeable, very clear about potential pricing, and we set an appointment. He arrived right on time and let me know what would be required (he had already told me how much the individual services would cost). The piano sounds great. He seems to really enjoy what he's doing. I will use him again.

It went very smoothly, and they were very professional. I was very pleased

The whole experience was wonderful. Ron was very professional from beginning to end, including on the phone when I called to make the appointment. It was easy to schedule the appointment to be convenient for me, as he was very flexible with his schedule. He arrived punctually and in a very pleasant mood. He got right to his work and once he had an understanding of the situation, he then consulted me before proceeding with any work. After getting my permission, he completed the job quite efficiently. I believe his extensive experience was reflected in his knowledge of my piano. I will happily hire Ron to do all of the service for my piano in the future.

I never had my piano tuned and had it for 3 years plus we moved to a new city. Ron was very professional and careful with my piano. He also played the piano after tunning it to make sure it sounded like it should and that was worth the money alone!

He was easy to schedule with, made the appointment, was fun, friendly and professional as he walked me through his process of evaluating the instrument. He was willing to share his personal opinions and helped me to discern my priorities so that I could come to a solid and supported decision regarding the restoration of the instrument. The appt. took just about an hour, as he had predicted and the cost was exactly what he quoted. He also referred me to another gentlemen who was selling a piano along the lines of what I might want. He was extremely helpful and professional. I highly recommend him; I suspect he does very high quality work when he is contracted to restore a piano.

We just did first tune.. and since piano was been out of tune for 30 years, it will take 2 visits to get it in ship shape.

I scheduled a piano tuning with Austin Piano Works. Ron of Austin Piano Works called the day before to remind me of the tuning, and confirm whether or not I still wanted it. He showed up on time and was both very professional and pleasant. I found out that I have a Steinway Sheraton (~ 1940s). He did the pitch raise followed by the tuning. My piano is in perfect tune and sounds great. The job took between 1-2 hours. A day or so after the tuning, I had a couple of questions, so I called Ron. He explained to me what I was hearing and it made perfect sense. He said that if I was still concerned that he would make it right, and he did. I am thoroughly satisfied with the service and the way my piano sounds. It is really refreshing to find a service provider with the skills, knowledge and ethics of Ron and Austin Piano Works. I highly recommend Austin Piano Works and will call them again the next time I need a tuning or repair on this old piano. Thanks Ron!

While I do not have any technical expertise to judge the actual tuning of the piano, I will say that my experience was excellent. My piano was badly out of tune. I had a quick response to my initial e-mail request for service. It was easy to find a time that fit into my busy schedule. Ron was great about confirming the appointment the day before. He was on-time and friendly. He was very knowledgeable and happy to answer questions and even show my 3 yr old some of his tools. We needed to break the tuning into two visits three weeks apart because of the amount of tuning the strings would require. The piano sounds much, much better. We discussed some additional repairs that should be done in the future but he was realistic about if I needed them done right now and there was no pressure to do them on these visits.

Called us immediately to set up a time to service our piano. Very knowledgeable and friendly service.

It went well and I was happy to have such a quick turnaround time for the initial contact through to the final product.

I initially contacted Austin PianoWorks to ask some questions regarding a piano I was considering for purchase. Ron was very helpful, participating in two phone calls as well as reviewing emailed images of the piano and piano internals. He provided advice and recommendations for free despite my request to pay for his time. I purchased the piano based on his feedback and he came to the house to perform the tuning, again it was an excellent experience. Ron's love for pianos is evident and he is friendly, professional, and detailed in his work.

Scheduling and confirmation were by e-mail which made it easy. Ron Bergeron came on time. He is friendly and professional. Evaluated my piano which had not been played for years, and said one tuning would be enough with annual check ups. He cleaned the inside and tuned the piano. Then he played beautifully so I knew it was tuned.

He provided good service. He seemed quite competent and was a fun guy to have around. He even played the piano awhile after he tuned it.

I contacted Ron and he gave me an estimate for the work over the phone. He then came out within a week and performed the work. We had several email communications before he came out and he was very prompt in replying. When he arrived (on time) the work was done in a timely manner and done very well.

Great work. Very professioinal, punctual, and overall a very responsive person. Will use him again. Good knowledge of pianos.

I have a Cable piano that badly needed tuning. I'm reasonably certain it hadn't been tuned since my parents bought it in 1958, and its recent thousand-mile trip to my house in a moving van didn't help it any. I contacted Ron at Austin PianoWorks based on his rating and reviews on Angie's list. Ron answered all of my initial questions over the phone, and made me feel comfortable that the cost of tuning this "family heirloom" wouldn't exceed the figure I'd arrived for "worst case scenario." We scheduled a visit, and Ron met me on the appointed date -- actually, he sent an email reminder just prior to the date, and I confirmed it with a call. Ron brought his digital tuning equipment, and described all details about what he did with the diagnostic equipment and how he would go about tuning the piano. He even explained remote possibilities that could happen (e.g., needing to replace strings) so that I knew exactly what to expect. Because the piano hadn't been tuned in at least 25 years (as far as Ron could determine), and probably more like 50+ years, Ron had to tune the piano once to stretch the strings, and then come back after the strings had settled to tune to the accurate pitches. Ron completed the first tuning, and we scheduled a time for him to return in three weeks. On Ron's second visit, he actually met with my wife and our two-year old. He tuned the piano, re-glued an ivory on at least one key, and described the nature of all the work to my wife. He even left a note for me before he left. Ron is friendly, prompt, cheerful, knowledgeable, and professional. Ron at Austin PianoWorks is everything I would want in a piano tuner, and I will call him again when I need a piano tuned. I definitely recommend Ron for any piano tuning job!