Austin PianoWorks LLC

This service was piano tuning, not moving. What a complete disappointment and waste of money. The day after the second "tuning" session, I sat down to play and discovered many many keys are still flat. I called to speak with Ron and his response was tell me he disagreed with my assessment and asked me if I'd tuned over 25,000 pianos in my lifetime. I was taken back by his defensiveness and insulted by his insinuation that aI didn't know what I was talking about. I have been playing for 40 years and you don't have to be a self professed piano wizard to hear a sour note. He didn't offer to stand by his work, he just wanted to argue. Buyer beware, there are other piano tuners in the area that are much less smug than this "pro." Bottom line, we paid Ron a large sum of money for his "work" on a piano that barely sounds marginally better. Save your money and choose a piano tuner elsewhere.

Fantastic! Ron was on time, professional and knows pianos. He even had the part to fix a key that had not worked for 20 years.

Ron was on time, friendly and professional. He did an excellent job of tuning my Yamaha upright. I really appreciated how he took his time with the instrument and, in the end, provided a detailed report of the tuning, which he emailed to me before he left the house. In addition to the tune, he made some pedal adjustments, cleaned the keys and was able to restore the shine to the marred satin finish which I had figured was a lost cause. Thanks Ron!

We are very pleased with his service and with the results.

Great. His passion for and knowledge of pianos is apparent. he knew about the makers and materials and maintenance of our 1920's piano. Didn't try to sell what we didn't need. Spent lots of time, showed my kids how it worked and even played a little!

provided good feedback on other items that may need to be addressed

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Cleaning helped. This was a garage sale find of old piano used by a local high school, so he removed numerous pencils and pennies. Sounded better with keys sitting flat. Replaced 3 sharp keys at no charge and provided suggestions on wood tarnish DIY in case I was interested without having him do that work. The inspection found a cracked soundboard and was not worth the cost to fix this garage sale find. Would definitely use him again if we get a new piano that requires service.

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Excellent work.  He is very professional and knowledgeable.  His (free) adjustments to some of the keys and levers was great. We will certainly use him again in the future.

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I left a message for Ron on a weekend and he returned my call within 24 hours, though I was not expecting a call until the following Monday.  He was friendly and knowledgeable, very clear about potential pricing, and we set an appointment.  He arrived right on time and let me know what would be required (he had already told me how much the individual services would cost).  The piano sounds great.  He seems to really enjoy what he's doing.  I will use him again.

It went very smoothly, and they were very professional. I was very pleased

The whole experience was wonderful. Ron was very professional from beginning to end, including on the phone when I called to make the appointment. It was easy to schedule the appointment to be convenient for me, as he was very flexible with his schedule. He arrived punctually and in a very pleasant mood. He got right to his work and once he had an understanding of the situation, he then consulted me before proceeding with any work. After getting my permission, he completed the job quite efficiently. I believe his extensive experience was reflected in his knowledge of my piano. I will happily hire Ron to do all of the service for my piano in the future.

I never had my piano tuned and had it for 3 years plus we moved to a new city. Ron was very professional and careful with my piano. He also played the piano after tunning it to make sure it sounded like it should and that was worth the money alone!

He was easy to schedule with, made the appointment, was fun, friendly and professional as he walked me through his process of evaluating the instrument.  He was willing to share his personal opinions and helped me to discern my priorities so that I could come to a solid and supported decision regarding the restoration of the instrument. 
The appt. took just about an hour, as he had predicted and the cost was exactly what he quoted.  He also referred me to another gentlemen who was selling a piano along the lines of what I might want.  He was extremely helpful and professional.  I highly recommend him; I suspect he does very high quality work when he is contracted to restore a piano.

Great!

We just did first tune.. and since piano was been out of tune for 30 years, it will take 2  visits to get it in ship shape.