ANCHOR VENTANA GLASS

Awful. Initially, the glass was put in backwards, and at install the 2 guys left the bathroom a complete disaster. They didn't clean up at all. Since the glass was installed backwards, they sent out a supervisor to check and see if it was really backwards (although the stickers said they should have been on the outside of the shower but they were inside of the shower.) When he (the supervisor) came to check, he said he could fix it but he wanted to send them back out to "teach them (the installers) a lesson" (never mind that our time should be worth anything) So, on the installer came back, turned the glass around, dropped something in the floor of the shower, chipped the grout out of the floor, & cracked a couple of marble tiles, but, they got the glass turned around. When they left, they left trash out in the street in front of our house that we had to go pick up. After that, the glass was leaking. The supervisor came back to seal the glass a couple of more times. He was never able to get the glass to not leak. We ended up calling someone else. Just skip all of the trouble. Call someone else!

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This company is great, from start to finish. The customer service keeps accurate records so they can discuss previous needs and services.  The provide accurate estimates and schedule work once glass is ready.  You provide a 50% downpayment but the balance is paid once work is completed to your satisfaction. The repair crew is courteous and professional; they arrive on time, with necessary equipment and work steadily and carefully, We are always satisfied with the results!

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I had "dumb and dumber" as the installers.  They rammed my freshly painted wall with the shower glass, which knocked an heirloom mirror off the spare bathroom wall, which shattered all the light bulbs for the vanity fixture (I was in the process of changing out all the CFLs to LEDs).  Unfortunately, the rings that held the vanity light globes in place were also damaged and I couldn't find them anywhere in Austin.  Installers never apologized!
The only thing keeping me from giving A.V. an "F" is because the company cut a new mirror, replaced all the LED bulbs, and bought a new vanity fixture.

We have used Anchor Ventana a number of times for shower glass, cabinet glass, hanging large mirrors, etc.  They are one of the few companies that you can trust to do consistently excellent and professional work.  I wish we could count on more companies in the building/remodeling industry to operate the way that they do.

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The workers actually came out earlier than the estimated time. They were extremely polite, called to see if they could come earlier first -- just didn't show up unexpectedly. Everyone is very polite and courteous. One part was missing, but they brought it out the following Monday, again setting up a time and showing up as promised. Very impressed with the professionalism of the installers. They ensure you are completely satisfied with the work performed. I love my new frameless shower doors. I have already recommended them to friends of mine who will be remodeling their bathroom later this summer.

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They did a fabulous job. I have no complaints and will use them again.

I worked with Cristy Bryant - she is amazing and great to work with! I took our cabinet doors to them and had them cut/install glass into the kitchen cabinet doors that we had prepped. Great price and exactly as I expected. It is refreshing to work with a company that believes in customer service!

They were timely and did a good job. I had no issues with them and they had great customer service. They called and scheduled our appointment right when they said.

Courteous and professional

A guy came out right on schedule, and he measured the glass in a few minutes. It took about a week for them to fabricate the replacement glass, and a couple of guys arrived on schedule for the installation. They did a good installation job, and they even put in some new plastic trim on another window at no charge.

I Phoned @ 8:00am Thursday to set up an appointment. I was told the visit
would be a $45 charge that could be deducted from the final quote and
that someone would be calling to set up the appointment.
I scheduled another contractor at the same time. The other contractor
offered a complementary quote by Friday @ 4; but I asked for an earlier
time. We negotiated 11:00 Friday morning.
@ 1:27pm on Friday Anchor called to schedule the appointment. When they hadn't called
before the other firm visited and gave me a quote I declined to have
them offer a quote and called the other contractor.

My husband and I are redoing our kitchen and decided to have our oak kitchen cabinets spray-painted white and have 3 of the cabinet doors installed with glass inserts. (The original doors were solid oak. We had a carpenter remove the center portion of the cabinets to accommodate the glass inserts.) Our painter sanded down all of the cabinets and spray painted them with both primer and paint. The finished product looked amazing. I took the 3 newly-painted cabinet doors to Anchor Ventana on July 26th to have the glass installed. I met with Jaime and picked out the glass I wanted and dropped off the cabinet doors. She quoted me approximately $100 and said I didn't need to pay until pick-up. She also emailed me the work order for my records. The cabinet doors were in perfect condition when I dropped them off at her desk.
Three days later, I got a call from Jaime saying the cabinet doors were ready for pick-up. I paid by credit card over the phone (BIG MISTAKE) and told her that my husband would pick the doors up that afternoon. My husband called me after leaving Anchor Ventana to tell me that the cabinet doors had several dents and paint-chips and that when he brought this up with Jaime, she said that they had been brought in that way. She also told him that the worker who worked on it is usually really good about notating when there are damaged items brought in, but that there were no such notations for this job.
I called and spoke to Jaime the next day about this. She said she'd have to speak to the foreman and get back to me. I called her again that afternoon to follow-up and she said she had left a message for the foreman and he hadn't gotten back to her. The same story the next day. Finally, a couple of days later, she had an answer for me--the worker said they were brought in damaged and Anchor Ventana wasn't going to do anything about it. I told her that our contractor charges $60 minimum for any service and I would have to have him come back and sand and repaint these 3 doors and they should comp me for that amount. She said no. I asked to speak to her manager and (from my memory) she said he was out of the office at the moment.
I believe it was the next day that I called and asked to speak to the manager directly. The receptionist transferred me to speak with Reese (sp?), the supervisor or foreman on the residential side. He had a different story--he said the worker had notated that the cabinets were brought in damaged and even if that wasn't the case, Anchor Ventana does not guarantee paint damage. I responded that I had not been informed of this policy when I dropped the cabinets off. Finally, after much back and forth, Reese agreed to split the costs of the repair and said that if I were to send in a receipt from our contractor for the repair, he would reimburse me for one-half of that. Well, our contractor is Spanish-speaking and doesn't normally provide written estimates or receipts. I plan on getting a receipt from him though and sending it to Reese for the promised reimbursement.
I didn't expect this much difficulty and lack of customer service from Anchor Ventana, especially based on their ratings on Angie's List, but I guess my expectations were incorrect.

I contacted Anchor Ventana for an estimate and withing 2 days, I had a return call, measure visit and the glass ordered. The following week it was installed perfectly. The four people that I spoke with and saw were all very nice and professional. These guys have been around for a long time and still seem to provide a quality service.

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The job quality was very poor. The first time the installers were out they installed 2 of the enclosures.The door and hinges were not properly set. The second time they were out they fixed those problems, but the installation of the 3rd enclosure was poorly done. They difinitely did not pay attaction to details. I would not recommend this company.

Everything went very good. We have had no issues at all.

They were very good. They were prompt, they were courteous, and they worked well with my schedule. The price was about average.

It went great from picking out the style to the installation. This is the second time i have used this company replacing old shower enclosures in two different house's. The sales rep even went so far as to talk me out of a more expensive style that she thought would not work right in my bathroom. The installation was 1 week behind schedule because of a part on back order and they were courteous enough to deduct 10% from the estimate because they were 1 week late in installing the new shower..Thats customer service! I will use these folks again and again!