Mahoney's House Cleaning Services

"To correct your review: We discontinued services with you. Your review of the quality of our service conflicts with your previous review. We do everything on our checklist. We do double mop our floors and in your case I had explicitly requested that the team mop until the water in their buckets came out clear. You and your wife were there at each cleaning and watched the team while they cleaned and checked the house before they left. You would make them come back to fix anything you felt needed to be re-cleaned. It doesn't make sense for you to say that we don't do things on our checklist when your wife used the checklist as she watched the ladies on my teams clean. Granted there were occasions when the team cleaned a piece of furniture and did not put it back - but in their defense they did it so that you could see that we moved it to clean behind it because otherwise you would accuse them of not cleaning behind it. Your wife yelled at one of my employees when her chair was off by 1/2 an inch. She yelled at my employee when she was vacuuming the tile floor because she wanted her to sweep. We do not sweep the tile floors because it will bring up more dust. Our vacuums are hospital grade and do a great job of collecting dust and debris. You laid on a couch and refused to move after we politely asked if you wanted us to vacuum it and when they were in the car about to leave you walked outside and made them go back inside the house to vacuum the couch. On our last visit I sent my daughter to see if what my employees claimed you did (which you never did when I came to clean) were true. She recorded the conversations you and your wife were having with her and I heard when she yelled at her for finding two fine strands of hair left behind by the mop. She proceeded to accuse her of not vacuuming or mopping the room in which the two strands where found. She yelled at her for finding a ball of dust at the foot of the front door which had fallen from the crown molding that she dusted from the second story of the house because you had them start downstairs first. My employees are humans and should be treated as so, they shouldn't be yelled at, talked down to, or taken advantage of. We do not lie or cheat our clients. We go in to do an honest day's work. If a client has a complaint we will fix it and work hard to avoid it happening again. Our mistake was to continue services after the first cleaning. We had hopes of being able to work through your complaints and use them as constructive criticism to improve our services. But it felt more like you used Angie's List as away to threaten us into doing extra work so that we wouldn't get a bad review from you. This is why I decided to discontinue services with you."

"When I texted you I stated it as a question to see if it was ok for the dogs to be kept in a separate room while the ladies cleaned. It was in no way stated as a demand at all. The team came to us asking us to ask you if we could work something out in the hour that they were there. We were in no way demanding that the only way we would clean would be if the dogs were kept away from the team. The team stated that you kept them out much longer than 3-4 minutes. We've had a case where a dog bit one of our ladies. That is the reason why they asked us to see if perhaps we could work something out with you to avoid the chance of that happening to them. You never gave me a chance to figure out a solution to the issue. You just ended services. You never complained about the cleaning the the entire year we serviced your house. If the quality was so bad you should have said something so that we could fix it. Our punctuality was always on time and we would always be flexible to same day cancellations or rescheduling on your end and we never charged you a rescheduling fee. 90% of the clients we have have dogs of all sizes. They keep their dogs in the kennel while the ladies clean or leave them in a room while they clean. Our clients are very understanding if we feel intimidated by a dog. You are the first one we've ever encountered that took our request the way you did and then proceeded to give us such a terrible review. I reached out to you on several occasions and you never responded. Your review doesn't give our company any justice. You affect more than my reputation when you are as unfair as you are in the review. This is my family's livelihood and how I send my daughter to school."

"I offer my sincerest apologies for your terrible experience. As you can see from my reviews over the years this is my first F to ever receive and I feel like it is something I need to take notice and improve for the benefit of future clients who use Angie's List as a source for their house cleaning needs. The events that occurred that day were out of our control, we should have tried better to keep you updated earlier on in the day and I should have called you personally to see if you wanted me to cancel the appointment since you mentioned we were late. If I had just called we would have avoided the misunderstanding of what you meant by responding "Yes go ahead" to our question of if you would like to cancel your appointment. It is true, that by the time you clarified what you meant by "Yes go ahead" and texted me "Yes go ahead and come clean" our teams had been notified to change their route and they had already arrived and were walking into the next house. In order to avoid any issues with that client we had to stay and clean, otherwise it would be one more person upset with us and our team would have been even far more behind in the day. It is true, we are a small family business. I don't send my ladies out to homes where I am worried about how they will be received if I know that a new client, whom I've never met, will treat them knowing how upset they already are with me. Please understand my perspective in this manner as I understand your perspective. I have implemented a new procedure for situations such as these and from now on we will require a verbal confirmation of whether or not a client will wish to cancel an appointment if we see we are running behind. We will call a client instead of text to let them know if a team is running behind. We will also keep better tabs on whether or not a team is running behind/on time during the day. I know that you will not use our services. But I hope that any new potential client reading this will understand and rest assure that this is not going to happen to them because I am making it my duty to never have a client have such a terrible experience such as yours. This is definitely our first and last F."

"Thank you [Member Name Removed]! I appreciate your review!"

"Thank you for your review Mr. [Member Name Removed]. Please let me know how we can get an A from you! I hope I am able to send my teams in a timely manner and that I can better the quality and responsiveness of myself and my team for you. I appreciate your continued business!"

"Thank you Mr. and Mrs. [Member Name Removed] I appreciate your review!"