
Holden Roofing
About us
Thank you for considering Holden Roofing to help guide you through the process of replacing, repairing or inspecting your roof. We are family owned and operated. The Holden family has been roofing homes in Texas since 1961. It would be an honor for me to assist your family or business through this process. Please call or text Jeff at 832-493-0337 to set up a FREE inspection.
Business highlights
Services we offer
Residential & commercial roofing repairs, full roof replacement, hail & wind storm damage. Gutter installation or repairs., skylights and chimney
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
72% | ||
13% | ||
5% | ||
3% | ||
7% |
So the insurance company sent an engineer and he did a thorough inspection and said the first two inspectors were wrong and there was no damage at all. Holden roofing came back again, and spent all this extra time and they went up there and took pictures of all the details, circled and signed, and submitted all that. And because of the detail the insurance company said we usually ask for more information but because of the detailed pictures and information that Holden Roofing sent, we are going to overturn our own people including the engineer and give you full coverage for the roof. Remember, this started in April, and they continued on till November. They could have said "you know what, you're not worth it and we're gonna move on to other people.
They did all that in April, coming back out several times, and fighting with them at no cost. And nor was it charged later on to the cost of the roof. To me it seemed just part of the service.
For full disclosure, after everything was done and I even wrote a letter about how pleased I was and blown away by it, they asked if I could do a commercial for them. So then later on, a month later or so, I went over to film and they asked me basically the same things. And they said we will use this for customer satisfaction for the conclusion of a good deal, and then they sent me a card later thanking me with a $25 Starbucks card.
I wanted to disclose all that, I don't want anyone thinking they paid me for this. I would have done it for free, I didn't charge them anything, they just sent me the card later for the footage. They said the commercial would be attached to their website.
A Holden sales rep solicited our house informing us of a recent hail storm in the area and gave us a free estimate. They informed me that there was significant hail damage that warranted a new roof. I opened up a claim with my insurance company, and when the adjuster came out, they informed me that it was not hail damage but the damage was man made. The insurance co. contracted out a 3rd party engineering firm to confirm this, and the report did confirm the damage was man made, likely done in the last 6 mos. The Holden rep was the only one on my roof over the past 3 yrs. In short, my hail claim turned into a vanadalism claim with my insurance company assuming the Holden adjuster was committing insurance fraud. Even before my adjustor got to my house, and they saw that Holden was the contractor there was a red flag in their system because of past issues they had with Holden in Austin and Houston, so this seemed to be more of a trend. I mailed 2 letters to Holden and filed a police report as well given it was vandalism and insurance fraud. Never heard back from Holden.
Holden has a number of issues documented with the BBB. Please check them out on BBB as part of your due diligence on a contractor.
Licensing
State Contractor License Requirements
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