Final Touch Roofing

"We were contacted by Mrs. [Member Name Removed] because we were referred by her insurances company. We have been a preferred contractor for this insurance company for over 17 years and have been a top performer on the program for many years. Our representative went out and gave her an itemized estimate. The estimate stated to remove the dryer vent and surrounding shingles and then install a new 8" vent, replace shingles around the vent and paint the vent to match the shingles. Then we were to caulk and seal all stacks, jacks, vents and exposed nail heads on the roof and then clean up and haul away all trash created by the job. That is an itemized invoice. What Mrs. [Member Name Removed] did ask for was itemized pricing on the job. We bid jobs by looking at the scope of the work, material and labor to do the work correctly and then bid accordingly. Many Roofing companies do all repairs with a bucket of Roofing cement. This is a cheap and temporary solution and will definitely leak again. At Final Touch Roofing, we find the problem and the correct way to fix the problem so that it never leaks again. Final Touch Roofing carried $2 million in liability insurance and $500 thousand in workmans comp. When we talked about the roofers time, what we were trying to explain to Mrs. [Member Name Removed] is that it wasn't just a 30 minute job. The contractor had to pick up his helper, had to go to ABC Roofing supply to pick up materials,had to drive to her house, do the work, clean up, haul off trash then return any materials that may have beeen left over, take his helper home and then proceed to his house. For a minimum repair, just to come out and caulk a pipe or something small like that, the price is $475.00. All pricing includes overhead to run a legitimate company, and of course profit. Also, the estimator has to receive money for his time, gas and effort. We may not be the cheapest company but we do excellent quality work. I am the owner and I did not go out to the house, it was the field supervisor. I wish I had gone out to the house so that I could explain to Mrs. [Member Name Removed] our thoughts on the issue. In my opinion, there was nothing wrong with the quality of work, or the professionalism. It was merely that she did not think that we took long enough for the price that was charged. I am sorry that she feels this way but she was told in the beginning exactly what we would be doing and for exactly how much. She was happy with everything except she did not feel that it took my guys long enough to complete the repair. Thank you, Paul Kropf"

"Final Touch Roofing would like to apologize to Mr. and Mrs. [Member Name Removed] in regards to this claim. Hugh Kropf is no longer with the company and has retired. I believe the communication may have come at a time when Hugh was tied up trying to get stuff straight with his retirement location and details, which is not an excuse at all for not returning calls or communicating with the homeowner. We are very sorry for the lack of communication on Hugh's part and we are always stressing the importance of communication when it comes to our customers. I hope that in the future, should you need any additional work or help with your roof you would please contact our office and we will show you that we are a top tier roofing contractor and pride ourselves in how we take care of our customers. Once again we would like to extremely apologize for Hugh's service on your claim and can understand that it was just a slip and not the way we conduct our business."

"In the state of Texas there is no licensing for roofing contractors. Many roofing contractors have little or no insurance. At Final Touch Roofing we have 2 million in liability ins. as well as 500 thousand in workman's comp. insurance. They say only 3 percent of residential roofers in Texas carry any workman's comp. Also at Final Touch Roofing we install the GAF weather stopper roof system to all jobs this insures that you get a quality roofing job done right the first time and done as per manufactures specifications.Anybody can buy shingles and felt and call themselves a "professional roofing contractor" we go thru training every year the estimators,crews,and office staff.We are a true professional roofing company.we win awards every year for training excellence,installation excellence, and consumer protection excellence and we won the presidents club award from GAF which goes to the top 1% of Roofing contractors in North America. THE OLD SAYING IS TRUE DO IT RIGHT THE FIRST TIME !"

"In the state of Texas there is no licensing for roofing contractors. Many roofing contractors have little or no insurance. At Final Touch Roofing we have 2 million in liability ins. as well as 500 thousand in workman's comp. insurance. They say only 3 percent of residential roofers in Texas carry any workman's comp. Also at Final Touch Roofing we install the GAF weather stopper roof system to all jobs this insures that you get a quality roofing job done right the first time and done as per manufactures specifications.Anybody can buy shingles and felt and call themselves a "professional roofing contractor" we go thru training every year the estimators,crews,and office staff.We are a true professional roofing company.we win awards every year for training excellence,installation excellence, and consumer protection excellence and we won the presidents club award from GAF which goes to the top 1% of Roofing contractors in North America. THE OLD SAYING IS TRUE DO IT RIGHT THE FIRST TIME !"