Benjamin Franklin Plumbing
About us
9 employees. Financing available. Residential plumbing, repair service, repair, replace all plumbing fixtures, water heaters, commodes, faucets, gas leaks & tests, water leaks, drain cleaning & drain vision, Tankless water heaters and water treatment systems.
Business highlights
Services we offer
Residential plumbing, Tankless water heaters and water treatment systems., commodes, drain cleaning & drain vision, faucets, gas leaks & tests, repair, repair service, replace all plumbing fixtures, water heaters, water leaks
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 8% | ||
| 10% | ||
| 6% | ||
| 2% |
They came out even though Thanksgiving Eve and were booked.
Being a member of the three-company (including Ben Franklin Plumber's) "Power Club", I expected to pay a fair amount for this service. When setting the appointment, they would not tell me the approximate cost of the service, saying "we cannot provide a price until the plumber has determined the situation". This was after I asked for the garbage disposal call replacement average cost based on no complications. Even as a Power Club member, I was refused an estimate.
I decided to have Ben Franklin do the work assuming that this simple installation would not take long and the price would be fair. I was right on the first assumption, the replacement (using a disposal unit I had bought) took less than 1/2 hour. However, the charge was $241.00 after I used a $50.00 coupon I had! The Power Club member benefit is to waive the additional $35.00 service call, but my choice was either the coupon or waiving the service call fee.
The serviceman was very professional and, as far as I can tell, did a good job. However, The $291.00 charge (not including the $50.00 coupon) is very excessive for a task they know would only take 30 or so minutes. The fact that I could not get an estimate when I called leads me to believe that this is the way they operate in order to maximize the service calls cost.
What a joke.
This was the worst month of Saturdays it took to get a sink faucet installed. It took four appointment's for them to try to fix a leek in a brand new $400 faucet that they sold me and installed. One Saturday the plumber had water spraying all over my kitchen, floor, blinds, window, and I had to help him clean it up!!! The owner wanted yet an other chance to fix it. Ha.
I ended up going to home depot and had then remove theirs and install the one I purchased for $140.00 and it works just fine.
They refunded only part of what they charged me. I let them get away with that just to get away from them!!!!!
Use at your own risk.
Due to the technician's late arrival I received a $300 credit which covered the plumbing services and left me with a $12 credit. The technician was very professional and knowlegdeable. He explained in detail the work he was providing and how he would unclog the drain. He also recommended a solvent that would help keep the drain lines opened if used on a weekly basis. I did purchase the solvent which is approved by the EPA and is non-hazardous.
Although the appointment time was not met I would use Benjamin Franklin Plumbing again due to professionalism of the plumber.
"We took care of the member drain cleaning on a Saturday. He was aware of the $39 dollar service fee when he booked the call. We give a guaranteed on time appointment window backed by $5 a minute if we're late. He was also given the price of the job - the same for any customer with his circumstances - before the work began. We ran a camera in his line free of charge, a $469 value. This sewer line was holding water for quite a distance, meaning it had backpitch and/or a belly in the line. We do not warranty sewer drain cleanings when the line has a problem. As Licensed Professional Plumbers that protect the health of the nation it is our duty to find the cause and offer a solution rather than a bandaid. We provide true 24/7/365 plumbing service. Our Plumbers are all licensed, trained, randomly drug tested and have criminal free backgrounds. It seems that the member should direct his anger toward a business that doesn't have the capacity to serve him when he needs it."
"This customer chose a four hour window ($39 service fee) that we are guaranteed to arrive in. We pay our clients $5 a minute (up to $300) if we are late because we respect their time. No other company provides this guarantee. After a thorough evaluation, a guaranteed price is provided that must be approved before any work begins, at which time the customer has the opportunity to decline. We do not charge by the hour because all Plumbers do not work at the same speed. We've found our customers are happier knowing the cost up front rather than a surprise once the work is completed. Our Plumber was dispatched to this customer's home at 3:33 PM, arrived at 4:16 PM and was complete at 5:44 PM. We offer all of our customers club memberships that entitle them to discounted service fees and discounts on work performed along with priority service and a free annual whole house plumbing safety inspection. Our Plumbers are given random drug tests and must pass extensive criminal background checks."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.