Service Contractors Of Texas Inc
About us
Heating & Air Conditioning, Thermostats, Water Leak Detection, Air Conditioning Systems - Cleaning, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Contractors & Systems, Air Conditioning Repair, Ventilating Contractors, Heating Equipment, Heating Contractors, Heat Recovery Equipment & Systems, Heat Pumps, Heat Exchangers, Contractors - General
Business highlights
Services we offer
Heating and air conditioning cleaning, air handlers, comfort controls & garage heaters., heat pumps, indoor air quality systems, maintenance includes air conditioners, packaged units, repairs
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
36% | ||
0% | ||
7% | ||
0% | ||
57% |
The technician did not have the proper fuse so he attempted to fix the issue by placing a smaller fuse panel inside of the original one. After completion the AC did work but the panel bock no longer closed.
When I saw this I mention that this is dangerous. Since the electrical panel is outside it is subject to the environment and needs to be closed. The technician stated he would come back in several day to complete the repair.
They company failed to keep me informed that they where not planning to complete the repair. When I followed back why they stated the original panel was improperly installed.
When I asked for some city code there was none given. Spoke to a supervisor who stated fuse panels should be installed so that they can easily be replaced. When I mentioned about what code put this as a requirement he stated that that is not how he would do it.
During call supervisor did not seem concerned that the work currently done may be a hazard since electrical box outside is open the the environment. During the conversation he also had a very defensive tone stating that he could not replace panel without potentially incurring collateral damage to the exterior of the structure. I mentioned that means he is unable to do the work but different from not being properly installed.
Since he was assigned by American Home Shield they stated that they defer to the expertise of the company assigned and since the original was stated that it was improperly installed there was nothing they could do.
There was $75 paid for the temporary fix. Although the AC was repaired the fact that they are comfortable doing a repair where electrical wire is exposed is a concern.
Update 8/9/2013
After submitting report to the BBB the company sent technician to clean up install. After the technician came he was able to adjust the placement of the replacement panel and the box not closes
folks did not go into the attic.
I used this company several years ago before I was a member of Angie's list and they performed
admirably then also. It was cold in Dallas even in late April this time around so I was pleased Service Contractors
was able to not only provide same day service but to fix the problem same day as well.
I called these folks because of the excellent service provided back in 2010 and they did not
disappoint. Fees were a little high but you don't mind paying a little more for this kind of service when
there are so many shisters on the market. Highly Recommend Service Contractors of
Texas in Rockwall Texas. Make sure you get the right one when calling. There are several
Service Contractors on Angie's list.
"The code requires and opening that is larger than the one in the home and there was no reason to enter the attic it was checked th week before, had not changed in a week..."
Licensing
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