Lake Pointe Custom Pools

If I could give 0 stars I would. Everything from quality to customer service. DO NOT build with these guys. They have no idea what they are doing, and they do garbage work.

I would hate for anyone else to experience what we have experienced with this pool company. We have had our pool completed since October 2020, despite being told it would only take 60 days and they started in June 2020. Since completion we have had heater issues that have costed us so much in gas bills. The concrete is already cracking the pump has broken twice and now they are refusing to replace the pump without us paying more, this should be under warranty. We can't even run or use the pump because it's spraying out water and it's less than 6 months old. So our pool is setting which will cost us more to get it stabilized again. The customer service is terrible despite the high cost for their pools. This has been a huge investment and we have been given terrible service!

Most unprofessional bunch. Do not meet for scheduled appointments on countless occasions. After trying to be understanding, I finally asked them to please call if they cannot make a scheduled appointment. Their response: "Call somebody else". I was livid. Do NOT use them. Once you are paid up, they ignore you.