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CW Floors & Lighting

Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,

About us

DUE TO MANUFACTURERS WARRANTY, WE ONLY INSTALL AND REPAIR FLOORING PURCHASED THROUGH OUR COMPANY. CW Floors & Lighting is a retail store with locations in both Rockwall and San Antonio. Both stores feature beautiful showrooms with a huge selection of carpet, hardwood flooring, several different types of tile, laminate, vinyl, luxury vinyl tile and plank, stone flooring and lighting Rockwall showroom hours: 10-5 M-Fri, Sat by appt only. Call (972) 771-1975 for more details. San Antonio showroom hours: 9-6 M-Fri, 9-4 Saturday. Call (210) 349-1170 for more details

Services we offer

CW Floors & Lighting is a retail flooring and lighting store with locations in both Rockwall, Texas and San Antonio. We feature a full line of flooring, hardwood, including carpet, laminate and luxury vinyl plank and tile. We also carry a huge selection of all types of both indoor and outdoor lighting. Our professional sales team will assist you in finding the perfect flooring or lighting for your needs and we'll meet or beat any advertised price everyday!, stone, tile

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.58 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%
Showing 1-8 of 8 reviews
Donna W.
Sep 2019
5.0
Yes, I recommend this pro
$2,000
They were great, the customer service and the installers, the whole experience were great. I would highly recommend them, they were always on time.

Heather H.
Aug 2019
5.0
Yes, I recommend this pro
$2,000
It was very good. They have a good customer service. They were professional. They did a great job.

Sharon S.
Aug 2019
5.0
Yes, I recommend this pro
$900
It was great. They were able to help me choose quickly. They installed it in quickly and they were able to get it done in week.

Shannon C.
Aug 2019
5.0
Yes, I recommend this pro
I thought they did a great job. They were just here when they said they would be and there were no problem.

Mellina S.
Jul 2019
5.0
Yes, I recommend this pro
$6,900
CW Floors and Lighting was great to work with on our flooring project! Larry Moore was honest, down-to-earth, and very helpful in everything from coming to the home to measure and estimate, to purchasing and scheduling our job. Leon was most helpful and professional with his on the job supervision. Their crews were reliable and got the job done quickly. We have a critical eye, and the quality of work exceeded our expectations. It was a good experience done with a friendly professional staff and great customer service. We will definitely use Larry Moore and CW Floors again for any other home improvements in the future!!

CYNTHIA L.
Jul 2019
5.0
Yes, I recommend this pro
$400
Steve Stubblefield helped us quickly get new carpet installed in our closet after water damage. He was very professional and made necessary calls to schedule and accommodate our time frame. We were very pleased and look Forward to working with Steve and CW Floors & Lighting soon for other needs.

Mary C.
Jul 2016
5.0
Yes, I recommend this pro
We have used them in the past, and we called them back to add more laminate and do more work. They are professional and very timely. They’ve done the work piece by piece and they’re very patient with us.

Regina D.
Mar 2016
1.0
$4,000
They came out to replace my flooring, busted my tiles that

were not supposed to be touched, left me with transitions

that do not match, and gaps in corners due to poor

measurement by the install crew, I have shown them photos

and told them about it and was told it was not their problem.

The job is incomplete at best. I have to not only have

someone come out and fix their flooring mistakes but also

now I have to replace the broken tiles. When asked if they

would refund the money I have given them I was told if I

did not give them the rest of the money they would be filing

a lien on my house.
Response from CW Floors & Lighting
"(member name removed) came into our store to update her existing flooring. She told the salesperson she had a fixed budget ($4,000). In order to give her the product she selected, she was told that we would not be installing shoe mold, nor would we be doing her staircase. She understood and said that was acceptable. She paid $2,000 down on the $4,000 invoice. We immediately ordered the product and completed the job, with the exception of waiting to install the t-mold transition from her tile to laminate floor that was on backorder from the manufacturer. Once the floor was installed, she then decided that she wanted us to price her shoe mold and she would have her husband install it. She ultimately found shoe mold at Lumber Liquidators and she contracted to install the shoe mold with the same independent installer that we had used to install her floors. At this point the (member name removed) was cordial. (member name removed) was concerned that her dogs would dig up the flooring, while we were waiting for the t-mold on backorder, so our salesmen installed a temporary t-mold to protect the floor. Though (member name removed) was happy with the temporary fix, she wanted to get the job finalized. Our salesperson offered to replace them with something that matched from Home Depot, instead of waiting for the backorder items. (member name removed) did not like the temporary fix, and this is the point in time where it became difficult to communicate with her, as she would either yell or hang up during the conversations. We tried to explain that the matching t-mold would be installed as soon as we received it and would be glad to fix any issues she has. The store manager, as well as myself, tried to explain this to her, but were repeatedly hung up on. We ultimately were able to install the backordered t-mold and complete the job. When we attempted to collect the remaining $2000, which remains unpaid, (member name removed) not only refused to pay that, but demanded that we refund her original deposit due to installation issues for which she told us she would send pictures. The pictures she sent were of the shoe mold she had installed, not of work we installed. She also sent a picture of a piece of tile that she claims was chipped. We take great pride in our reputation in the communities that we serve, so we offered to meet with her and resolve any legitimate installation issues. We are still willing to do that even though the item she is concerned about was not part of our contract with her. If she does not want us to fix the shoe mold, we are willing to settle this by giving her a $350 credit against the balance she owes of $2000. We have advised her that Texas is very clear about lien laws and that if the bill is not paid, we have to preserve our lien rights. We take pride at CW Floors of doing quality installations at a competitive price. We also are committed to providing excellent warranty of our products and installations, which is evidenced by our many years of continued growth. Our business is based on referrals and we take our reputation seriously. We would like to satisfy (member name removed)'s concerns, but giving her a free laminate floor is not a reasonable request under the circumstances. Sincerely, David Britt."

Licensing

State Contractor License Requirements

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FAQ

CW Floors & Lighting is currently rated 4.5 overall out of 5.

CW Floors & Lighting accepts the following forms of payment: CreditCard

Yes, CW Floors & Lighting offers free project estimates.

No, CW Floors & Lighting does not offer eco-friendly accreditations.

No, CW Floors & Lighting does not offer a senior discount.

No, CW Floors & Lighting does not offer emergency services.

No, CW Floors & Lighting does not offer warranties.