Bailey Air Conditioning

Work was satisfactory but 100 percent warranty on compressor labor $1300 about twice as high as average area cost. Two people came out one did the work one stayed on the phone. Was here less than two hours

Bill and his crew did a great job. They replaced two AC units at my home. Great quality and speed. Highly recommended.

It was an excellent experience from start to finish! My HVAC went out overnight. I called in the morning when I realized what had happened and they were out to my house within an hour of calling. Bill was friendly, professional, and knowledgeable. Thankfully it ended up being a relatively quick fix and Bill was able to get our HVAC running again in less than an hour. Would highly recommend!

Being new to the area, I searched on Angie's List for reviews for someone to fix my broken AC unit. I called and he was here in less than 30 minutes. And what I feared would be a high cost repair or even worse, a replacement, was quickly diagnosed (replace burned contacts & freon needed) and fixed for a low cost in less than 1 hour from the original time I called. He even put a new filter in that I had bought and wasn't able to figure out how to install by myself. And he also showed me what to look for in the future so I'd know if my unit needed freon again. Super helpful and knowledgeable - I'd recommend Baileys AC to anyone and will use him again in the future for sure. I'm enjoying my VERY COOL AC right now!

Arrived on time. Went well. Corrected the problem. Wil use again.

See above.

I have used the 3 or 4 different times over the last 2 years. They are my current air conditioner go to person.

Post incident update is below review.... 08/15/2016 Called early Friday 8/12/16. Requested a service call and was told they would be out between 2-4pm same day. Was called and voicemail left on my cell that they could not come due to other job overruns. Said Monday was earliest they could address my problem. Bailey installed this A/C approx. 3 years ago and unit has given good service. However, the emergency secondary overflow drain that the prior unit had installed was uninstalled and instead an electrical cutoff switch was installed in the A/C unit external overflow pan. This switch did not work and therefore condenser water began spilling onto the ceiling around the unit. Non-use of the A/C was not an option with 4 grandbabies and 15 visiting adults were in our home. Placed pans to catch as much of the water coming thru the ceiling as we could. Just guessing between 500-1000 dollars of water damage has been done due to the leak. I have not yet gotten an estimate. The only small consolation is that temperatures moderated and we were able to set thermostat higher to reduce the amount of time the unit ran and therefore reduce the amount of water coming thru the ceiling. Over the weekend ceiling spackling began falling into the hallway. I called again on Monday morning to see when the problem could be addressed and was told that it could not be looked at until end of the week maybe. Business must be really good to completely discount existing loyal customers. This experience is not yet over. Will now attempt to begin a new business relationship with another A/C company. I personally did all I could to unstop the drain and failed. At 63 I don't do attics anymore. Sad to have what was once a really good business go bad. A/C drain unplug Updated 08/26/16 by review originator I was contacted by owner on 08/24/16 as a follow-up call based on my critical review. Conversation was open and friendly as per my observation. He apologized for inability of his company to help me with my problem. He offered some additional incentives to allow him to absolve the situation. I feel him was genuine in his offer and could detect that he was not happy with failing to meet my service needs. I am normally a very good judge of character and know that he was sincere and wished this failure had not happened. As I communicated to him, no one is perfect. I had my unit serviced by another company(review pending). I plan in the future to give this company another chance as in most instances in life few second chances are awarded.

Bill was very friendly and professional. He arrived ahead of schedule. My greatest concern was that my unit might be leaking, or at least need a charge. He found a burnt common wire as soon as he pulled the cover off the unit. He quickly replaced it, started the unit, and viola... it ran like it's supposed to, without cutting out. He also inspected for leaks and assured me everything looked okay, and that he could tell the charge was good by the way the tubing sweated back quickly. He told me I would need to replace the start capacitor soon, and offered to replace it then. I declined, as I had replaced it several times already, and knew what to do from there. This unit will need replacing in the near future, no doubt. Bill will be the man for the job. Thanks Bill!

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We are on our own trying to find help with a broken system. AVOID THIS COMPANY.

They did an excellent job on top of volunteering to unroll the extra insulation for almost nothing.  I live in Albuquerque and my aging parents live in Waco, so I depended on Angie's List to provide me with top-quality, customer-reviewed candidate contractors.  I needed a contractor I could trust from this distance, and I had to take care of all business by phone or email.  I had only one face-to-face meeting with Bill Bailey, and he was very customer conscious, respectful and clear about what he was willing to do.  My parents were extremely comfortable with him and his workers, and they were very happy with the process of installation.  Disruption was kept to a minimum and the work done extremely efficiently.  Having recently visited, I can say the system works well, the home feels more insulated, and the long-distance project was a success.  The price was very competitive, as well.   Though I'm unsure of the long-term reliability of the system brand, I'm confident this company will stand behind it.

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Another great experience with Bill. He can be a little hard to get a hold of but when it comes down to it he is honest and does the job well.

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Mr. Bailey came my way via word of mouth. I am so glad for the referral because I feel I received a great new system and it was installed correctly. I knew the moment I met Mr. Bailey that I could trust him. I almost got ripped off big time by one of the local big chain stores so watch out. For my family it was Bailey to the rescue! Bailey is trustworthy and competent.

They had to come back out. They were thorough and attentive. They had a great attitude.

They are very fine organization. They are small air conditioning company in Robinson, Texas. I’m the facility manager for my church so they work for me. They are good. They’re honest. They try to give you the cheapest price they can. They’re very conscious of the customer’s need to not to spend a whole lot of money to get this kind of service. I would say that they give the very best price that can be given to the on the kind of appointment that you have to have. The quality of service is the reason they come and work for me with the company.

Bill had told us before Easter that we needed a new system, but could limp us along through Easter (actually, we made it to June), so it was no surprise when the ac was out when we returned from vacation. It was 30 years old.
Every phone call and interaction with Bill and his staff was very professional and friendly. They were in and out in about 4 hours, and according to my husband's friend, who works with an HVAC company in Houston, Bill cut us a great deal on our installation, even without the $500 off coupon. Highly recommend.

Great service.  Will highly recommend!

My neighbor also asked them to work, they did an excellent work and they're extremely responsive. I like the way he talks and helps you understand what's going on. He has a good product and makes sure everything's correct. He even stops by just to makes sure everything's going well.

Bailey AC was great. Bill came out personally and inspected the old unit. We knew it was probably time to replace part of it, so his diagnosis was not a shock. He gave us a lot of options on repairing/replacing in a range of prices. He took the time to explain pros/cons of each. When we decided to replace, he gave us a lot of options of different units with pricing. The unit we selected got in quick and was installed immediately by some employees that were very professional. The price was high, but I don't think it would have been any better elsewhere with what we decided to purchase.