ROANOKE FLORIST

Worst florist I've ever used. Ordered a "Lush" plant bowl for my daughter's first Mother's Day. What Roanoke Florist sent was terrible. What I ordered had four plants in it, lush looking as the name implied. What my daughter received was one ugly, thin, spindly plant with some other teeny tiny plant at the bottom with about two leaves. I'd spent $88 for the plant bowl, so I called. I was very nice at first. The first girl on the phone gave several excuses, the best one being that the pictures are "Photoshopped" so you're not going to get what you order. Wow. Then don't use pictures that do not represent what you're selling. I totally understand alternates having to have been used and would have been fine with that, if I had gotten my money's worth. But it was nothing comparable to what I paid for. I realize we are in the middle of the virus and they may have trouble with their delivery, but that excuse was not adequate, either. I would have been totally flexible if she had offered to replace it with the proper plants or even a flower arrangement worth the money I'd spent. The owner got on the phone and had a smarty attitude from the beginning. I wanted them to replace the plant with something better than what they sent and worth the money I paid. I had been very nice to her, but I explained that I could have spent $9.99 at Walmart and received the same thing. She got mad, raised her voice and said she was going to just cancel the order and go pick it up from my daughter! She would not replace it with something worth the value of the money I spent! She was so rude! She kept trying to talk over me and being totally rude and making a million excuses. Plus, she said she made that arrangement herself! Wow! That's bad. So instead of redoing the job properly, she completely RUINED my daughter's first Mother's Day. There are no other florists with anything left, so my daughter will not have anything for her first Mother's Day thanks to Roanoke Florist! Unbelievable. I see they have terrible reviews for this very same thing. I just wished I had checked the reviews before I bought from "Ruth," the owner. Worse experience I've ever had with a florist. I see others have said this place ruined their special day.

While the flowers did not arrive on the date they were supposed to, when they did arrive the next day they were beautiful, fresh and arranged artfully. I have used Roanoke Florist in the past and will use them again!

Just a bad experience. I cried when I got the second arrangement. I called my husbands assistant and asked her not to order from them anymore and to use our previous florist. I'm not a flower snob but do a good job or get out of the business