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We will wear masks and gloves when we visit your home
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All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.
Air Express Air Conditioning & Heating
Founded 2000 • With Angi since October 2007
Business Details
Phone Number
Address
7225 N Park Dr
Richmond, TX 77407
Description
At Air Express, our comfort is our priority! We are a family-owned and operated HVAC service and installation company for over 18 years and winner of Super Service Award past 7 years in a row (2011-2017). Our approach recognizes the importance of your time, safety, and comfort. We promise reliable HVAC repair and service 24-hours a day. We strive to maintain our reputation by delivering the highest level of technical and customer service. We stand behind our work with a 100% satisfaction guarantee. We specialize in air conditioning & heating service, replacements, and attic insulation. Air Express was chosen to be a Lennox Premier Dealer as well as an American Standard Customer Care Dealer because of our proven commitment to excellence, product knowledge and customer service. Highly skilled, NATE Certified technicians wearing shoe covers and looking good! Licensed by State of Texas. Hold general liability and workers compensation insurance. Employees are drug free, background checked, and professionally trained
Projects
Verified Reviews
A few reviews for this pro...
Michael M.
02/19/2021
Fantastic service - Justin was professional and courteous and everything was resolved. During recent cold weather storm we lost power and once restored one unit wouldn’t restart properly. We’ve been fortunate to deal with the company for several years and our current two systems were installed by them two years ago, they are a consistently great group of people. Thank you!
Description of Work
Heating System Check
Category
heating & air conditioning/hvac
Glenn H.
09/03/2020
The office emailed to schedule an appointment. Justin was our service tech. We got calls from the office and Justin regarding his ETA, and he arrived on time. Very thorough check out of our 2 systems indicated that we required some adjustments to our ductwork connections, drain cleaning, and possible replacement of a capacitor. Justin showed us pictures and measurements to support each work item. He also clearly communicated what was necessary vs optional and the cost related to each repair. All repairs were approved in advance, so there were no surprises when the final invoice was presented. I think this was a very good service call and will make Air Express the first call for any other AC system repairs in the future.
Description of Work
AC maintenance and repair
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for your business and thanks for taking time to share your experienceGreg D.
10/05/2019
Replaced 2 complete heat and air systems as part of a home renovation. Got several quotes. Air Express wasn't the cheapest but was certainly competitively priced and, after meeting with Jim, I had great confidence that the job would be done right. Jim did an excellent job for me from beginning to end keeping me informed and making sure that the job was done right down to the smallest detail. This was an expensive project, and I am happy that I chose Air Express to do the work.
Description of Work
Replace 2 heat and air systems.
Category
heating & air conditioning/hvac
Thomas W.
08/29/2019
Air Express installed my downstairs AC and Furnace when it failed last year. It went so well, (Thanks to Josiah Wood!) that I had them back this year to replace the upstairs system. Josiah went above and beyond, climbing into the walls/ceiling to find the source of two leaks in my kitchen ceiling that multiple AC companies failed to find over the last 3 years!
Description of Work
AC and Furnace install
Category
heating & air conditioning/hvac
Elise J.
01/17/2019
Just had Sam out to check our heating. What a terrific professional! His knowledge and passion are evident. The manner in which he informs, discusses and recommends is succinct and quite personable. We now have a reliable and reasonable service upon which to depend! I would highly recommend Air Express!
Description of Work
Heating Unit wasn't working properly.
Category
heating & air conditioning/hvac
James D.
01/15/2019
Marie W.
11/09/2018
Best service ever! From calling for the appointment to the work Sam did, in diligence, precise, and personable manner. Technician was excellent in explaining my options and what he was able to do. He was very knowledgeable and took care of my needs most appropriately. He was very honest and helped me see what my circumstance was and the possible solution. The price was very fair, the result was most successful. Very very pleased with this service and will always call Air express in the future as needed. I highly rec their service and professionalism.
Description of Work
Sam, from Air Express, attended to my needs for A/C repair recently as well as in the past.
Category
heating & air conditioning/hvac
Dean K.
11/08/2018
Very well. I started by getting 3 quotes from respected names in the Houston market. Two quoted me $16,000 for replacement of a 4 ton unit, furnace, MERV filtration system and to remove the old ducting in attic and replace with new ducting. Air Express was my 3rd quote and they came in $4,300 less for a new American Standard 4 ton unit, furnace and replace ducting in attic. Jim Douglas handled my sale and installation and was also there after the sale. It has been 2 months and everything is just fine. Very pleased with the price, quality, product and installation.
Description of Work
replaced my 16 year old HVAC system
Category
heating & air conditioning/hvac
Dawn T.
10/31/2018
The service consultant did a thorough job and gave me valuable information on my unit. He recommended flushing out the system and did this quickly and my unit ran better right away. He also didn't suggest additional unnecessary services like the last company that looked at my AC. I would definitely call them again when I needed help with my HVAC.
Description of Work
Maintenance
Category
heating & air conditioning/hvac, air duct cleaning
m dennis C.
08/07/2018
JOHN B.
08/04/2018
Excellent Almost immediate response was here on time. Jason was very good and very thorough. Spotted the problem had the needed part in the truck, fixed it and was on his way. Price was was fair for wknd service in the rain. Will use again
Description of Work
A/C would kick on
Category
heating & air conditioning/hvac
Gary C.
07/10/2018
Everything went as planned. Air Express was not the quickest response time for this work but since we were not in an emergency situation the scheduling worked out just fine. Crew arrived on time and ready to work as we had discussed and planned. They were very organized and the job was finished 2 hours quicker than quoted. I would recommend AE based on the the work they performed. We did have a call back due to air noise in the bathroom that was used as the condensation drain location, this was also taken care of promptly and professionally, they installed a small P-trap in the line. Everyone we have had contact with have been very pleasant and prorfessional. Removal of old equipment and new equipment packing material were removed and the house was as clean when they finished as when started. We are very pleased with our selection and the services provided. By the way we got a $400.00 Angie's list discount off the bottom line which was great!!!! We will not hesitate to use them in the future.
Description of Work
HVAC upstairs system replacement
Category
heating & air conditioning/hvac
Ellen G.
07/08/2018
Kathy B.
07/05/2018
Thressia R.
05/04/2018
Sales Rep., Jim Douglas, came out and gave an excellent presentation and answered our numerous questions. With his help, we were well educated on our HVAC needs. Though Air Express was not our final choice I would recommend his company to friends.
Description of Work
Quote for AC and Heat replacement.
Category
heating & air conditioning/hvac
Deborah M.
04/22/2018
In one word, Great! We called a few service providers in the area to provide us with quotes to have a entirely new system put in after the one we currently had was well, a lemon. Jim Douglas came at the scheduled time and after discussing our situation, gave us several options to choose from (at various price levels) that would serve our needs. We spoke with the other providers as well and decided that Air Express was the right choice for us. All documentation that we asked for was provided as well as timely installation and knowledgeable installers. The system works great and is very quiet. The high efficiency duct work keeps the air hot or cold as it is traveling through the attic to each room of the house. All told, it is not the most inexpensive system but we hope that it will provide us with a decade or more of great service. Thanks again Jim for all of your knowledge and help with our purchase of a new heating and cooling system.
Description of Work
We had a new a/c and heating unit installed along with a high efficiency duct system.
Category
heating & air conditioning/hvac
Laura P.
01/16/2018
MICHAEL S.
01/15/2018
Came for evaluation but never heard from Josiah again. Nothing, nada
Description of Work
HVAC replacement
Category
heating & air conditioning/hvac
Service Provider Response
We are able to provide a quote right away in most cases. Josiah said this scope of work may be something that we cannot perform. He informed me and i am sorry I did not get back with you sooner. I am sorry we weren't able to provide a quote for this project.Michael M.
12/13/2017
Heidi H.
11/06/2017
Jose Roberto D.
09/19/2017
Sam arrived on cue and expertly diagnosed the problem and communicated a solution clearly. The repair was performed a month ago and we haven't had anything but cool AC ever since!
Description of Work
Expedited AC inspection & repair. AC died overnight and with only a few hours left in the working day we reached out to Air Express Air Conditioning & Heating and a few other providers hoping for a quick turn-around. Most other providers couldn't be bothered or were too busy to provide even an appointment within 36 hrs. Air Express on the other hand booked it same-day and when the technician was available sooner than expected routed him straight to us.
Category
heating & air conditioning/hvac
MIGUEL P.
09/08/2017
David and his crew are very professional, knowledgeable and great to work with. David is very responsive and has done a great job of hiring good employees. I have been a long time customer. They get the job done at a fair price.
Description of Work
Replaced 2 coils and a compressor.
Category
heating & air conditioning/hvac
Jose Roberto D.
08/23/2017
Very quick & easy to work with, they were able to schedule a technician within the day and fixed the issue (dead capacitor) in no time. The area is quite big - it's slow to cool so they left after repair but called back the next day to confirm everything was cooling OK. I will definitively call if ever another issue comes up.
Description of Work
AC on 2nd floor stopped working mid summer, needed diagnosis and repair asap.
Category
heating & air conditioning/hvac
Lisa D.
08/11/2017
Very professional! When I called, they gave me all the details about services they offer and the cost. Gave very thorough inspection and explained everything. Very pleased w/ their performance and I signed a maintenance agreement with them.
Description of Work
New ac unit just off warranty. Needed new company to maintain & call for problems. Did complete ac check.
Category
heating & air conditioning/hvac
Hunter R.
07/03/2017
They came for a service call within 1 day of our first request, and determined the old systems were uneconomic to repair. (They were certainly right, as they both used the old freon type and one had lost all of its coolant.) They gave us a quote for replacement at our request, at sale prices and with a discount for replacing two systems. Replacement was scheduled quickly and all work was done correctly in two working days. The new systems are high efficiency Lennox ones and are working perfectly.
Description of Work
Air Express replaced two complete HVAC systems (3.5 ton and 2 ton) that were 25 years old.
Category
heating & air conditioning/hvac
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Angi Certified
2022 Super Service Award
Business Highlights
Family Owned & Operated
24/7 Service Offered
Emergency Services Offered
Eco Friendly
Wears MaskLicensing
Licensed
- Trade License Number
- TACLB00019260E
- Trade License Locale
- Texas
- Trade License Authority
- Texas: General
- Trade License Expiration
- 07/21/2023
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Financing Available, Check
Senior Discount
no
Emergency Service
Yes
Warranties
Yes
Services Offered
NATE-Certified Full Service Heating & Air Conditioning for both Residential and Commercial- Installation & Repair, Indoor Air Quality, Attic Insulation. Elite Service Plan. High Efficiency Air Conditioning & Heating Units******* Utility Rebates Available for qualifying systems in your area--We find them!
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about Air Express Air Conditioning & Heating
How is Air Express Air Conditioning & Heating overall rated?
Air Express Air Conditioning & Heating is currently rated 4.9 overall out of 5.
What days are Air Express Air Conditioning & Heating open?
Air Express Air Conditioning & Heating is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
What payment options does Air Express Air Conditioning & Heating provide
Air Express Air Conditioning & Heating accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Financing Available, Check
Does Air Express Air Conditioning & Heating offer free estimates?
Yes, Air Express Air Conditioning & Heating offers free project estimates.
Does Air Express Air Conditioning & Heating offer eco-friendly accreditations?
Yes, Air Express Air Conditioning & Heating offers eco-friendly accreditations.
Does Air Express Air Conditioning & Heating offer a senior discount?
No, Air Express Air Conditioning & Heating does not offer a senior discount.
Does Air Express Air Conditioning & Heating offer emergency services?
Yes, Air Express Air Conditioning & Heating offers emergency services.
Are warranties offered by Air Express Air Conditioning & Heating?
Yes, Air Express Air Conditioning & Heating offers warranties.
What services does Air Express Air Conditioning & Heating offer?
Air Express Air Conditioning & Heating offers the following services: NATE-Certified Full Service Heating & Air Conditioning for both Residential and Commercial- Installation & Repair, Indoor Air Quality, Attic Insulation. Elite Service Plan. High Efficiency Air Conditioning & Heating Units******* Utility Rebates Available for qualifying systems in your area--We find them!