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Guinco Service
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Your trusted home appliance repair servicer for 25+ years, Guinco Service is a family-owned and operated, multi-national award winning home appliance repair servicer. We provide honest, knowledgeable and dependable service for all of our home appliance customers, in the most expedient and friendly manner possible. Guinco Service was founded by Jeff Guinn in Fort Worth, Texas on April 15, 1997. Over the years, our family has grown to accommodate your needs and now includes over 100 employees who help us serve you.
Business highlights
Se habla espanol
Veteran owned and operated
28 years of experience
Services we offer
We are a multi-national award winning major home appliance repair servicer who works exclusively on your major home appliances; washer, cooktop, dishwasher, dryer, ice machine, ice maker and wine cooler. We provide honest and knowledgeable solutions for our customers., oven, range, refrigerator, vent hood
Accepted Payment Methods
- CreditCard
Reviews
4.8347 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 3% | ||
| 1% | ||
| 2% |
Showing 1-25 of 347 reviews
Scott D.
Dec 2022
I'm very happy with Samuel M. He arrived on time and was knowledgeable. He taught me how to avoid issues and was very respectful.
Response from Guinco Service
"Thank you so much for sharing, [Member Name Removed]. We are happy that you were satisfied with your service and repair!"
Cheryl J.
Aug 2022
Jose was friendly and efficient. He knew what needed to be done and took care of the problem. He replaced everything and cleaned up the mess. Would definitely use him again for any repairs.
Response from Guinco Service
"Thank you so much for the recommendation and for sharing your experience with us! We were so happy to help out."
Angela M.
Aug 2022
Jose Montes knew right away that was the main control board and ordered new one. He put in new board and working great
Response from Guinco Service
"Thank you so much, [Member Name Removed]! We appreciate you taking the time to share your experience with us."
Bob G.
Aug 2022
Jose is a superb technician - very thorough, totally professional, and extremely polite. I highly recommend Jose and Guinco for all home appliance service!
Response from Guinco Service
"We appreciate you taking the time to share your experience with us, [Member Name Removed]! Thank you!"
Don W.
May 2020
DO NOT EVER USE GUINCO.!!!! Liars!! I had work done on an ice machine many times after they told me that it needed a new pump. I asked at the time about what kind of warranty it came with, because it was expensive and I wasn't sure I wanted to spend that much money on the ice machine. I was assured that ALL parts and Labor were covered with the new pump. The installer came at least 3 times to install it properly and it never worked right for at least a year. Guinco came a few times and kept charging me. The machine kept overheating and they came at least 3 more times and I was extremely frustrated because the repair guy was constantly on his phone and said he wasn't sure how to fix the problem. Fast forward a month and we notice the wood floors starting to buckle and asked Guinco to come back and they missed one appt (blamed scheduler). When they finally arrived there guy took pictures of the floor and left after replacing a hose and he said the pump malfunctioned and they would cover nothing. (Guess their warranty was worthless). I called some manager named Larry and he said I had to call Whirlpool and get a new pump and file a claim for wood floors because none of this was Guinco's fault. What the ****? I finally got him to agree to refend the cost of the original pump and install, or at least I thought I did. After he said they would refund the pump and install and said it was approved, nothing happened for 2 months. I then called him and told him the floor damage had now spread throughout the kitchen and was over 3,000 dollars of damage and a 1,200 pump and install bill and asked when was I going to get a refund. He then proceeded to tell me that Guinco was innocent and I needed to call Whirlpool who eventually would do nothing and they would make me file on my homeowners insurance. GUINCO is the worst company if you are looking for any kind of customer service or even competent repair work. I will be seeking a lawyer to hold them accountable for this scam and damage to my house. DO NOT EVER USE GUINCO.
Response from Guinco Service
"We apologize for any delays experienced in communication or processes due to the current pandemic. We understand the frustration this has caused, however we feel that there is inaccurate information provided in your public description of events. Based on the facts of what actually occurred between the manufacturer, technician and our company, we stand by our decision."
Courtney H.
Sep 2018
The ice and water in the door of our fridge stopped working. Lowe’s sent Guinco to fix it. The technician said the filter was bad. We had just changed the filter so I knew that wasn’t true. He then changed the motor in the door. That night our fridge stopped working and spoiled all our groceries. Trip 2 - The technician said the controls stopped working and showed me some sort of mother board. Said he would order parts. Trip 3- A week later he came back and took the fridge apart, said the sent the wrong part and he would have to reorder. Trip 4- Came back. Said the part was broken during shipping and he would have to reorder. Trip 5- Came back. Said they ordered the wrong part again. Trip 6 - My husband called to verify the right part the day before. Technician was here for a few hours. Said they sent the wrong part again, but the old one worked fine. Said he reattached a loose connection in the door. Said the brand new filter was bad. Said it was fixed and left. Six hours later, the water and ice in the door isn’t working and the fridge is back up to 50°. The incompetence of this company has cost us well over $1000 in lost work days and the cost of convenience food since we’ve been without a fridge for six weeks. I will never recommend them, and think Lowe’s should cancel their contract. Lowe’s is honoring our extended warranty and sending us a new refrigerator, even though this one could probably be fixed by someone who knew what they were doing. I’ve been incredibly understanding and patient through this process even though they’ve not done anything to make it right, and I am very glad to be done with this company, thanks to Lowe’s sending us a new fridge.
Doug D.
Sep 2018
If you have an appliance issues there is no better company to use than Guinco Service. Manuel Salinas was my service technician he was very professional and personal. He made my day by fixing my issue in the same visit and doing it with a great attitude. I will recommend Guinco and Manuel to everyone that needs service on appliances. Manuel made me remember the days when I worked in the field. When he entered my home he put shoe covers on his shoes that shows he cares. Hang on to Manuel he is a keeper 5 Stars to you sir. Doug D/Terrell Tx
Response from Guinco Service
"Thank you for taking time to share your experience that you had with Guinco Service and Manuel with us! We truly appreciate it and are happy you were satisfied."
Barbara C.
May 2018
Work done lasted 11 days and then fell apart. When I called to ask them to send someone back to fix it, they refused. I asked if they guaranteed their work and they told me it was a recurring problem and I needed to have it re-installed and they didn’t do that.
Response from Guinco Service
"[Member Name Removed], Thank you for sharing your feedback with us. We would be happy to discuss your service visit with you in more depth, as we do not provide installation services. Please expect a call from one of our service managers."
Sherry W.
Apr 2018
Dryer was too expensive to fix. Bought a new one.
Response from Guinco Service
"Thank you for sharing your feedback with us."
Judy W.
Mar 2018
It cost us a lot of money and we're not real sure what he had to do. It went well, it just seemed excessively expensive. If I can get someone to do it for less, I will.
Response from Guinco Service
"Thank you for sharing your feedback with us. We'd be more than happy to go over our pricing structure with you. Feel free to call us at your convenience, 817-568-2866. Have a great day."
Helen P.
Mar 2018
John E. from Guinco Service repaired my dryer. He was so professional, friendly and efficient. He explained the problem completely, and the parts that needed to be replaced. He worked very quickly to resolve the problems. We also received advice on how to avoid future repairs. I highly recommend Guinco Service for your repairs.
Response from Guinco Service
"Thank you so much for taking time to share your feedback with us!"
M S.
Dec 2017
got parts and did it on my own for much less than their charge and faster install on my own!
James D.
Sep 2017
Diagnosed problem. Estimate for repair was too high. Bought part and did it myself
Response from Guinco Service
"Thank you for sharing your feedback with us."
Diane W.
Aug 2017
I had changed the freezer thermostat (after calling for them to come) and that made the freezer come back on. Because it was functioning, the repair person could not determine what caused the problem. He said that if it occurs again, not to change the thermostat. Also, there will be no charge for a call back within three months.
Response from Guinco Service
"Thank you for sharing your positive feedback with us!"
Dianne G.
Jul 2017
Exceptional service. Tech listened, fixed it, and offered advice on products to use with dishwasher to get optimal results.
Response from Guinco Service
"Thank you so much for your positive review."
Belinda Z.
Jul 2017
My dishwasher is still working at half capability but if I ask it to do anything major like use really hot water it blows the circuit board. I've had it fixed probably 4 times. Now I just was my dishes by hand and use it as the dish final rinse basket. I've also had the refrigerator worked on by Guinco. I still call them when I have a problem but still not happy about that stupid dishwasher.
Response from Guinco Service
"Thank you for sharing your positive experience with us. We are thankful for your kind words."
James T.
Jul 2017
Tech was timely, courteous, professional. Though a second visit was necessary, there was no service fee for the second visit. Would gladly hire again for appliance repair.
Response from Guinco Service
"Thank you so much for sharing your positive feedback with us. We greatly appreciate it."
Whitney C.
Jul 2017
unknown
Christopher C.
Jul 2017
The only issue was the brand of filter we were using. The filter was replaced and it works fine now. Just had to pay about $200 for the service call and easy fix which no more than 20 minutes.
Response from Guinco Service
"We are so glad that your experience with Guinco was positive. We truly appreciate your business."
Harriett R.
Jul 2017
Very professionally as always, They arrive on time or earlier if possible. They keep in touch for scheduling. Technicians always wear booties before entering the home. They work efficiently and are always polite. Very pleased with their on-going service plan.
Response from Guinco Service
"Thank you for sharing your positive experience with us! We are happy that you were satisfied with your service."
Bonita P.
Jun 2017
It was horrible. I even contacted the BBB. The first guy came out and he said it was going to be, they were going to be out within a week with the parts we needed. Two weeks went by and we had an event we needed these ice makers for and we hadn't heard from anybody. So I called back. They said that guy doesn't work for us anymore. I understood that. They sent out two guys, who were an hour late. They started working on the units, there was more than one. One was downstairs, one in the kitchen and one in the bar area. They started in the butlers kitchen and they thought they fixed it. They turned it on and went to the bar area. Meanwhile, the drain hose to the one in the butlers kitchen was not connected and draining down. It drained down into the basement. The fire alarm went off because water got into the smoke detector. It was a really big deal. There was something else that happened too after that but I can't remember what it was, it was horrible. They did fix one of the other ones.
Mark D.
Jun 2017
Given the age of my washer and the price to repair he suggested I replace the unit given the history of the model I had. I he was fair and honest and gave me great advice.
Response from Guinco Service
"Thank you so much for sharing your experience with us. We are glad you were satisfied."
VJ J.
Jun 2017
Tech came, just for looking and telling us I can't fix they charged us $105 which isn't fair If it's your issue that you can't repair. We called for an issue that you guys fix! I didn't call to fix a car. So If you guys can't you should not charge or charge a different amount.
Sherri M.
Apr 2017
Excellent service. He also provided me with tips to get the range in good operating order
Richard H.
Dec 2016
Technician ordered part for cooktop. It was wrong part. Contacted supervisor who re-ordered part. It too was wrong part. I had to take a photo of part and send to supervisor before correct part was ordered. Had a slight drop in confidence with this company after this first experience.
Licensing
State Contractor License Requirements
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FAQ
Guinco Service is currently rated 4.8 overall out of 5.
Guinco Service accepts the following forms of payment: CreditCard
No, Guinco Service does not offer free project estimates.
No, Guinco Service does not offer eco-friendly accreditations.
No, Guinco Service does not offer a senior discount.
No, Guinco Service does not offer emergency services.
No, Guinco Service does not offer warranties.