University Pool Services

Done correctly

very happy with contracter

So good

Had issues with my pool pump, they said it was fixed, scheduled to pool to be cleaned and the filter washed. Did the cleaning and did a great job at that. Still had issues with the pump, air getting into the pump chamber, eventually losing power. They came out again, twice DISD this is normal, which it is not. I have maintained my own pool for over 24 years, and I know a bad pump seal. Told them I needed them to replace the seals and scheduled another visit. They didn?t show when expected,again, said tech was sick but rescheduled me for a week later. Meantime pool is going south again, poor circulation equals algae. I I sent a text again yesterday to confirm they were coming tomorrow. He said he would check. I go to a retail pool company and schedule a tech to come out tomorrow and fired University Pool. When I texted them again, they said they didn?t say they weren?t coming. They cost me double their quoted price. Angie, normally your recommendations are always good, this time, you let me down. I have the texts if you have any questions. Very disappointed

Good service

Great Service

Quality service, fast response

Responsive, very please with their service.

This company was very responsive and reliable. I would recommend them to anyone.

Responded quickly to my text and phone calls

Installed new Polaris. Very professional & courteous. Did a great job. Pleased with their pool service.

Matt and Scott right on my need to fix the mess my past provider had created and I am proud of my pool once again. Thanks guys

Great Service !

Very prompt service and very honest in price, no hidden fee's at the end of job.

They did a great job showing me the damage and old parts and describing work to be done. Very good tech.

He was very accommodating of my schedule. When he got here he was very knowledgeable about what he was doing and he was very efficient

Matt and crew did a great job on repairing out pool. Highly recommend!

Prompt. Had our interest first. Very honest!

Heater on pool failed. University was quick to respond but the service person made the repair without the ablity to estimate the cost. Advised it would be around $500 and a bill came two weeks later for almost $800. Will not use the pool service in the future.

Great work in leveling and retiling our in pool spa. Labor was a little on the high side but you get what you pay for. Thanks.

Then I won't respond to any more surveys.

Mat Snyder and his team listened to our needs & concerns and addressed them accordingly. I am glad to have found University Pool Services.

Throughout the year, we maintain the pool ourselves. But for vacations we need someone to provide routine upkeep. Our pool is small, and after a windy day will be full of pine needles which clogs the skimmers in a matter of minutes once the equipment is running. In the past, we have never used a pool company more than once while we were away due to poor service. The guys at University Pool services did a wonderful job! We noticed last night coming back from vacation that the neighborhood/our driveway was full of leaves, and expected the worst. I just checked out the pool this morning and everything is in tip-top shape! Highly recommend

My husband was in the hospital and the kids had not had an opportunity to use the pool in our new house because of poor water quality. Matt and his team treated our pool the very next day which allowed my husband not to stress over it and the kids the opportunity to go swimming the very same weekend.

Very good communication. Fast turn-around. Affordable.