McFadden & Associates

Could not have been happier with overall project.  Jim sent David who single handedly built us a magnificent set of oak stairs and new rails!I recommend them 100% great work and wonderful attention to detail!

It started out great before it went downhill after they got the check.  Jim arrived on time for the initial meeting and had good suggestions for the type of balusters.  He was very friendly and answered all of my questions.  He later dropped over a sample baluster for us look at before we decided.  He worked well with the floor company to schedule the removal of the old stair materials.  The crew that came over appeared professional and courteous.  After the the new newels, handrails, and balusters were installed, the floor company continued their work and it was, therefore, not easy to inspect the work from McFadden closely before the entire floor project was completed several weeks later.  Overall I thought the stairs looked great, but there was a few minor issues that I pointed out to Jim.  The new balusters are square rods, not round like our old ones, so it is important that they line up square with the edge of the steps and are not allowed to rotate before the glue dries.  Several of the new balusters are rotated slightly and are not square.  It's not so bad that I intended to have them redone, but they are obvious enough by just looking at them.  In addition, I discovered that a screw on a handrail mount was put in crooked on the back stairs.  I called Jim to ask if he could come over and look at it.  He said no problem and we set up an appointment.  He never showed up or called.  I called him back and he said he was running late and was on his way and that he would call when he got close.  No call.  Not that day, not the next day.  I called him again and left messages, no response.  I called again and he apologized and we scheduled a meeting again.  Did not show.  This went on for several weeks until I gave up.  I do not believe that Jim ever intended to come by and look at my stairs.  I wasted a lot of time waiting on him to show up and my back stairs are still not corrected, but I've given up on Jim.  I would not recommend this company as the work is average and the customer support after the sale is non-existent.

This company was very good price compared to three bids we received. They were prompt, and professional throughout the process.

I had used them before and they have done a very good job. The work that they did with the cabinets was of high quality. They did it with in the time frame and they did it right.