HDS Stoneworks
About us
Family owned and operated since 1985. Specializing in residential and commercial granite, marble and quartz countertops. We have a wide variety of stones with affordable prices. We are located in Texas and Central Florida. We are a natural stone importer and use our own in-house crews for fabrication and installation. We also provide kitchen and bath remodeling and general contractor services. Our prices are so affordable because: We use experienced in-house tradesmen and supervisors; we import directly from quarries in bulk to remove middleman mark-ups; and we use computerized fabrication machinery to facilitate volume demands. We pledge to: Ensure ethical business practices; provide design consultation to assist customers in developing their vision; provide first quality materials and workmanship; never add "hidden costs" after the job has been scoped; perform work in a timely manner with minimal interruptions or delays; openly communicate and resolve any concerns you may encounter; work to ensure customer satisfaction throughout the job; and work to earn customers trust for future referrals
Business highlights
40 years of experience
Services we offer
Bath and Kitchen Remodel, Bath and Kitchen Sinks, Commercial and Residential Granite, Free Estimates, Granite and Tile Backsplash, Licensed General Contractor, Marble and Quartz Countertops
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.327 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 11% | ||
| 7% | ||
| 0% | ||
| 11% |
Showing 1-25 of 27 reviews
Carol O.
Jul 2018
I purchased Terrastone Quartz from HDS and had them install the countertops, stainless steel sink, cooktop stove and garbage disposal. They also installed the backsplash that I purchased myself. I am extremely satisfied with HDS Stoneworks. Their employees do exceptional work. Highly recommend this company.
Stephanie W.
Nov 2017
Took all day, but quality install. Glue they used gave off a strong smell. Lots of color/brand options. We drove down to their warehouse to look at our slab and which part we wanted. Price was less than other comparables.
Karen B.
Nov 2016
Perfectly! From my initial visit to the showroom to completion of the project, I could not have asked for more. After months of looking around, I happened to drop into the HDS showroom and felt immediately confident in Harry and his obvious level of experience. He promptly came to do our measure, explained in detail what we could expect and scheduled our install within two weeks. My visit to the production site to select my slab went equally well with Jeff's assistance, and the install team was great. Efficient, courteous and left me with a beautiful new kitchen in one day. I'm writing this because I rely heavily on reviews from actual customers when I choose products and services, and I wanted to share my very positive experience with HDS Stoneworks.
Melissa R.
May 2016
unknown
MARK P.
Feb 2016
Harry and his crew did a great job, from start to finish. Harry gave us several stone yards to choose our granite from. He laser measured the shape of the counters. He gave us a very good referral for a cabinet maker to add to our island. His granite crew was in and out in one day. They left the kitchen as clean as when they arrived. The cutting and installation look fabulous. The same goes for the tile back splash. I am glad we had HDS do both the granite and tile back splash.
Irene U.
Apr 2015
In late Feb 2015 I accidentally cracked a bathroom sink that was installed in May 2013 by HDS Stoneworks as part of a large kitchen and bathroom renovation job worth $11,000 (see my 'A' review of HDS in 2013).
The day after, we contacted HDs and asked whether they could replace that sink. They said they could. Then the waiting game began - we sent many emails, on average probably more than 1/week for 5 weeks straight to ask them when they would come out and replace that sink. The slow responses were as follows:
Mind you, we had written a great (and very deserved) review on Angie's List for the first job. Harry, the owner, had called us back then and asked if he could use us as a reference, and someone did in fact call to inquire about HDS, we even recommended the company to friends on a few occasions. Plus - $11,000 for the previous job was not exactly pocket change. But getting them out here to replace that sink was way harder than it should have been. We had to stay in hot pursuit and bother them to the point where I am sure they just wanted to get rid of us and finally scheduled the replacement.
The person that came out here to do the job had quite the attitude. I said Hello to him, he looked at me, then looked away and simply continued with the sink installation as if I wasn't there. Because I kept standing there, he finally gave me a mumbled Hello back - about 20 seconds later. He then asked me for a Band Aid. I went, got him one, said "Here you go" and held it out to him. He just let me stand there with the Band Aid in hand, and kept working. I finally placed it on top of the counter and told him that. But even then he could not be bothered to acknowledge it or thank me. I went back 10 minutes later to ask if he needed a different size Band Aid and then he informed he that he hadn't even looked at the Band Aid yet! (I guess I asked for that - should have known better!).
In short this was as unpleasant as could be. Based on this last experience with HDS I would never recommend them again. They were so very quick to schedule us for the $11,000 reno but we basically had to beg them to come out and replace the sink.
They seriously need to work on their customer retention skills.
The day after, we contacted HDs and asked whether they could replace that sink. They said they could. Then the waiting game began - we sent many emails, on average probably more than 1/week for 5 weeks straight to ask them when they would come out and replace that sink. The slow responses were as follows:
- "You can come by and pick up the sink and install it yourself." (In that case it would have been free for us as 'former customers')
- "We can install the sink for you but will charge for labor." - Fine. Go ahead and do it, please! We much rather have an experienced person do this than do it ourselves.
- "We can come out and install it but it will only be in two weeks." - Fine as well, but could you tell us exactly when in two weeks you would be here? No response...
- Another 10 days later: "Oh, we thought our guy had already been out there..."
Mind you, we had written a great (and very deserved) review on Angie's List for the first job. Harry, the owner, had called us back then and asked if he could use us as a reference, and someone did in fact call to inquire about HDS, we even recommended the company to friends on a few occasions. Plus - $11,000 for the previous job was not exactly pocket change. But getting them out here to replace that sink was way harder than it should have been. We had to stay in hot pursuit and bother them to the point where I am sure they just wanted to get rid of us and finally scheduled the replacement.
The person that came out here to do the job had quite the attitude. I said Hello to him, he looked at me, then looked away and simply continued with the sink installation as if I wasn't there. Because I kept standing there, he finally gave me a mumbled Hello back - about 20 seconds later. He then asked me for a Band Aid. I went, got him one, said "Here you go" and held it out to him. He just let me stand there with the Band Aid in hand, and kept working. I finally placed it on top of the counter and told him that. But even then he could not be bothered to acknowledge it or thank me. I went back 10 minutes later to ask if he needed a different size Band Aid and then he informed he that he hadn't even looked at the Band Aid yet! (I guess I asked for that - should have known better!).
In short this was as unpleasant as could be. Based on this last experience with HDS I would never recommend them again. They were so very quick to schedule us for the $11,000 reno but we basically had to beg them to come out and replace the sink.
They seriously need to work on their customer retention skills.
Sandra D.
Dec 2014
Scheduling is about 3 weeks out. Workers were very prompt and did an excellent job with the counter tops and backsplash. I also had them add an accent strip in the backsplash. After initially selecting one granite, I changed my mind to another quartzite. Harry worked with me on the change. I had no issues. I love the finished product. HDS is very availavle to answer any questions. I used them again to replace tile around the fireplace.
Robert O.
Aug 2014
o be drilled etc - the same level.We were shopping round for new countertops for our kitchen, and our realtor suggested HDS. We had been to several different granite companies and had not see anything we really liked, but HDS had a granite we liked. We went down to the HDS stoneyard to look at it but the manager there told us it had already been sold, we looked around and found something we preferred to our original choice. As it turned out, our previous first choice granite WAS available, it had incorrectly been allocated to another customer, but since we had found something we preferred it didn't matter.
From our first visit to installation was only three weeks. We supplied our own new undermount sink, and reused our exisiting faucets etc.
The team did an excellent job on installation day. Old countertops removed, new ones installed. One of our pieces was a very odd shape due to the kitchen layout and despite the laser measurements we had to have some cutting into the dry wall. They did a great job of levelling the countertop even though our cabinets were not all at exactly the same level. And the pattern had been laid out on the slabs to give an extremely good join from one piece to the next, not easy with the granite we chose. I was impressed by the attention to detail of the installers, and the way they finished off the job and cleared up at the end of day.
Great price and good service, very impressed.
Reading some of the (albeit older) negative reviews, I need to stress how important it is to sort out before the install EXACTLY what you want done - where holes are going to be drilled etc - and not leave it to the day of the install before thinking about these things.
From our first visit to installation was only three weeks. We supplied our own new undermount sink, and reused our exisiting faucets etc.
The team did an excellent job on installation day. Old countertops removed, new ones installed. One of our pieces was a very odd shape due to the kitchen layout and despite the laser measurements we had to have some cutting into the dry wall. They did a great job of levelling the countertop even though our cabinets were not all at exactly the same level. And the pattern had been laid out on the slabs to give an extremely good join from one piece to the next, not easy with the granite we chose. I was impressed by the attention to detail of the installers, and the way they finished off the job and cleared up at the end of day.
Great price and good service, very impressed.
Reading some of the (albeit older) negative reviews, I need to stress how important it is to sort out before the install EXACTLY what you want done - where holes are going to be drilled etc - and not leave it to the day of the install before thinking about these things.
Xuefei W.
Jul 2014
unknown
Carrie C.
Jul 2014
I thought they were great and the quality was excellent. The only problem with them was their customer service was not quite top-notch, and the communication you had to stay on top of that. They were punctual and I was happy with them. I would use them again in the future.
Marilyn W.
Jan 2014
The price was great - about half of Home Depot's quote (mostly because their charges for sink cut-outs and plumbing hook ups were much more reasonable). I would have been very happy with their work except for one, rather significant issue that I noticed too late. The sink cut-outs for one bathroom were centered front to back, without factoring in the thickness of the backsplash. The result was that the faucet handles and spouts are very close to the backsplash making it difficult to clean behind them. I notified their customer service rep about this issue so that they could correct it going forward, but learned from a neighbor who used HDS months later that the same thing happened to her. I would recommend and use HDS again, but would definitely get more involved in checking the details.
Kathleen M.
Jan 2014
I needed granite for an island since I already had granite on the rest of my countertops. I was able to go out to their yard and pick my own slab that they cut my island from. I had checked other places and they were not able to do that. They tagged it and the price was reasonable. Unfortunately I cannot remember what I paid. I also needed my backsplash redone. I was able to pick my own tile out at another store (they told me how much to get and what stuff I needed to buy) and they put it in for me. They also have tile at their store location for backsplashes as well as samples for granite. They were punctual both times and courteous. I would use them again in a heartbeat.
Sherre B.
Aug 2013
I wanted to save the existing sink. The gentleman at their shop was able to save the sink but the order took longer than promised and the amount of glue used made mounting the sink a challenge.
Response from HDS Stoneworks
"(member name removed) did not have us install her top. She picked it up at our shop. She wanted to re-use her existing sink that was glued on to her existing counter top. We were able to successfully remove the sink from her existing top without breaking it, but were not able to remove all of the hardened glue without breaking the sink. I guess she or whomever she had installing it could not remove the glue either. As to the fabrication and pick up date we gave her a pick up date of eight days. We are usually at least a week out to fabricate and pick up counter tops."
Jim K.
Jul 2013
On first going to the showroom the employee was very rude and unhelpful. We left saying we would not do business with this company. I wish I had gone with my first impression! Our contractor said we just did not talk to the right person and sent us back to ask for a certain employee. We did return and that lady was very nice and helpful. The granite was ordered through our contractor.
A company representative came out and measured the area for the granite.
The installers brought the granite out and installed it. The granite is beautiful. The problem is that the installer drilled the hole for the vessel sink in the wrong place. The contractor was told by the home owner that the sink was to be and quot;Centeredand quot; on the counter top. The home owner was present when installers were in the home and instructed the installer to and quot;CENTERand quot; the vessel on the counter top. Unfortunately the HDS Stonework employee drilled the hole one and a quarter inch off center and would not accept any responsibility. This causes the sink to be closer to the back splash and the faucet even closer making it difficult to clean the counter. When this was brought to the attention of the contractor he said nothing could be done about the mistake. When the home owners contacted HDS Stoneworks they were told that it was the home owners fault that their employee drilled the hole where he did and they were unwilling to do anything about the problem. We are extremely disappointed in the finished product and responsiveness of this business. We will never do business with this company again or recommend them to anyone.
A company representative came out and measured the area for the granite.
The installers brought the granite out and installed it. The granite is beautiful. The problem is that the installer drilled the hole for the vessel sink in the wrong place. The contractor was told by the home owner that the sink was to be and quot;Centeredand quot; on the counter top. The home owner was present when installers were in the home and instructed the installer to and quot;CENTERand quot; the vessel on the counter top. Unfortunately the HDS Stonework employee drilled the hole one and a quarter inch off center and would not accept any responsibility. This causes the sink to be closer to the back splash and the faucet even closer making it difficult to clean the counter. When this was brought to the attention of the contractor he said nothing could be done about the mistake. When the home owners contacted HDS Stoneworks they were told that it was the home owners fault that their employee drilled the hole where he did and they were unwilling to do anything about the problem. We are extremely disappointed in the finished product and responsiveness of this business. We will never do business with this company again or recommend them to anyone.
Response from HDS Stoneworks
"Mrs. (member name removed) e-mailed our company saying that our installers had drilled the hole for her faucet in the wrong place on her countertop. Upon discussion with our installer and with the contractor who was brokering the job, they both told the same story. Mr. (member name removed) discussed with the contractor in the presence of our installer where to place the faucet and the sink. Mr.(member name removed) called his wife during the discussion and consulted with her. After about 20 minutes of discussion Mr. (member name removed) instructed the installer on where to drill the holes for the faucet and the sink in the presence of the contractor. Mr. (member name removed) made no objection to the placement of both the faucet and the sink. At a later date, Mrs. (member name removed) confronted the contractor and said she did not like the placement of the sink. The contractor explained to her that the sink was in the proper location in relationship to where her husband had wanted to have the faucet placed and that both he and the installer had followed Mr. (member name removed)’s instruction on placement of both the sink and faucet. She then contacted our company by e-mail and stated that she “should have been there herself”. Her only resolution at the time was to have the countertop completely remade or refund her money. According to the contractor, because Mrs. (member name removed) was unreasonable in this and other aspects of the remodel, in his frustration with her and his desire to finish the job, he offered her $175 to accept the faucet and sink as they were. She accepted this offer. He was not surprised that she accepted the money. Since this was a brokered job and our client was the contractor we will have to rely on his assessment."
Calvin D.
Jul 2013
HDS producted an inferior granite counter top for us, We selected two beautiful slabs of exotic granote. HDS came in with a laser device to measure the build. The counters arrived. They had to beat and cut my dry wall to get it to fit/ They cut the stove top opening off center. They had to drill the faucet opening twice because it was not centered. They did NOT use a level on the bar top. It is/was level.They left trash in very void in the cabinets, unprofessional! The worst thing is they built the counter with two cracks, highly visible. The cracks were unacceptable. The owner came to the house and tried to placate me by saying the cracks were fissures and not cracks and then lied about the reason they had to tear up the dry wall, saying we installed and quot;newand quot; drywall and that is the reason his laser measurements were off. No dry wall was installed and he could see that with his own eyes while he was regurgitating that excuse. Do not use this company. NO CUSTOMER SERVICE! He told me they just did not have the time to call me about the cracks. No intergerty. He lied making up an excuse for his poor workmenship in the install. Bottom line is I am out $5,100.00 and taking him to small claims court. Pictures are available.
Response from HDS Stoneworks
"[removed member name] selected slabs from a local stone yard and we purchased them for him. The slabs were booked matched, which means one slab was polished on the front side and the next slab in the bundle was polished on the back side. That way you can lay them side by side and the pattern will match. Both slabs had the fissures in the same place on the slab. We explained that the fissures in the material were natural to the stone as explained in two different documents signed by [removed member name]. He not only viewed the slabs at our shop, but spent time laying out where his counter tops would be cut on the slab. The pony wall on which the bar top set moved and was not level. We leveled the bar top by raising it slightly Had the wall been level and we placed our granite directly on top, there would have been no need to raise the granite. This is the same wall that butts up on the other side to the counter top in which the granite cuts into the sheet rock. We explained that it is common in the industry to cut into the sheet rock and that the back splash would cover this. We drilled standard holes for the faucets which were concealed by the escutcheons on the faucet. [removed member name] did not mention that as a good will offering we agreed to re-fabricate and install his counter top if he bought another slab. So far, he has refused our offer."
Jeff S.
Jun 2013
HDS was so great to work with on this project! From the estimate to the install, we have not one complaint! Everything looks fabulous and we couldn't be happier. We will definitely use them again as we continue to update our house.
Thanks, HDS!!
Thanks, HDS!!
Brian B.
Jun 2013
HDS Stoneworks did an uneven backsplash. I had to remove some lighting that I had on the cabinets because the tile work on the backsplash was uneven. It was really noticeable. Two tears later, I've got cracked and dissolving grout. The water pressure under the sink has never been the same. The workers were unskilled, didn't know what they were doing. They made a mess in my kitchen. I called the company to send someone to fix the problem and they sent the same guys out. Another guy redid the work and there was some improvement. They're also very dishonest.
Response from HDS Stoneworks
"We installed this job in June of 2010. I was very surprised to see a review posted in 2013. I have no record of (removed member name) or husband (removed member name) calling us regarding any plumbing or back splash issues. However, I did attempt to call (removed member name) and sent an e-mail on July 28, 2013 to inquire about her husband's complaints. As of this date I not had a response."
Mary S.
Jun 2013
The HDS team was always helpful and patient, answering every question we had and providing advice when we asked (they even gave us referrals for stores to go and choose tile), their crews always showed up on time everytime and were friendly and the quality of the is terrific. We are thrilled with all of our installations and have recommended HDS to some friends. Thanks so much to Judy and Cindy!
Irene U.
May 2013
From start to finish this was a very good experience. HDS were extremely reliable - they showed up when they said they would every time - from the initial measuring appointment to the very last work day, and they did exactly what was agreed upon.
The entire remodel took only 6 days with no idle (or no-show) days in-between. At times there was more than one crew working - it was all extremely well organized and scheduled to achieve maximum efficiency. The main 3-person crew around their supervisor Polo was always on time, professional, polite and most of all accommodating. We literally requested a last-minute change after the job was complete (we did not like the bottom of the niche in the shower), and Polo immediately understood what we were saying and offered to come back the following work day to make the change. They came back as they had said they would and it all was as painless as can be. I would also like to mention that they did a fabulous job cleaning up afterwards. In addition, they tidied up each night right before they went home, minimizing to the unavoidable the impact the remodel had on us.
The experience was as smooth as can be, and even when there was an incident of miscommunication, HDS went above and beyond and offered to make it right.
I would also like to mention that the mood between the workers seemed to be positive. These weren't people that hated what they were doing and - case in point - I had a brief conversation with the supervisor who told me that he had been working for the owner of the company for around 17 years. This says a lot about HDS as well - it is not a fly-by-night operation and the quality of workmanship was accordingly.
Lastly, one of the things we appreciated the most about HDS was that there was never an attempt made to up-sell. We asked Harry and Cindy (the owners) for their opinion on design choices on numerous occasions, and never once were we steered toward the more expensive choice and quot;just becauseand quot;. We always felt that we got their honest and real opinion and that they kept us and our ultimate goal in mind whenever they suggested something.
The entire remodel took only 6 days with no idle (or no-show) days in-between. At times there was more than one crew working - it was all extremely well organized and scheduled to achieve maximum efficiency. The main 3-person crew around their supervisor Polo was always on time, professional, polite and most of all accommodating. We literally requested a last-minute change after the job was complete (we did not like the bottom of the niche in the shower), and Polo immediately understood what we were saying and offered to come back the following work day to make the change. They came back as they had said they would and it all was as painless as can be. I would also like to mention that they did a fabulous job cleaning up afterwards. In addition, they tidied up each night right before they went home, minimizing to the unavoidable the impact the remodel had on us.
The experience was as smooth as can be, and even when there was an incident of miscommunication, HDS went above and beyond and offered to make it right.
I would also like to mention that the mood between the workers seemed to be positive. These weren't people that hated what they were doing and - case in point - I had a brief conversation with the supervisor who told me that he had been working for the owner of the company for around 17 years. This says a lot about HDS as well - it is not a fly-by-night operation and the quality of workmanship was accordingly.
Lastly, one of the things we appreciated the most about HDS was that there was never an attempt made to up-sell. We asked Harry and Cindy (the owners) for their opinion on design choices on numerous occasions, and never once were we steered toward the more expensive choice and quot;just becauseand quot;. We always felt that we got their honest and real opinion and that they kept us and our ultimate goal in mind whenever they suggested something.
Shannon T.
May 2013
It was so cheap. My other bathroom which they didn't do because I didn't know about them at the time was a little more expensive; it was $18000. They are super reliable. They gave me the quote before they did the work. I have a 1950's house, so the demolition is just a huge job in itself. When I saw them doing it, I was kind of worried. Even if they did a little extra like backsplash in the window sill of granite that wasn't in the quote, at the end of the day the work was done when they said it was going to be done. It was done right, and they didn't have to come back. They only charged me what the quote was. I really expected it to be a little higher than the quote. The bathroom turned out great. They totally cleaned up, and they hauled off all the trash. It was done quickly from top to bottom within two weeks. Some of it was just minor things in the second week. My friend did a kitchen and a bathroom with them; that's how I found out about them. Even when I go in now to look for granite, they still remember me; all they did was one bathroom. The really high end granite that would be like $70 or $80 is $45 there; it's super cheap. They don't have every single granite, but they have a ton. I would absolutely use them again in the future.
Ashley H.
Jan 2013
We had a great experience with HDS Stoneworks. We went in to see what types of granite countertops they had in stock, and we were blown away with their selection. We chose a granite that was less than $30 per square foot and it is beautiful. The following Saturday, Harry came out to measure for the countertop. He stopped by at 5:30 p.m. on a Saturday, which was convenient for my husband and I; we were appreciative that he stopped by after normal work hours.
The following Saturday, the HDS install team showed up promptly at 9 a.m. to begin the countertop install. I can't say enough great things about the installation team. The team leader was very communicative and went above and beyond to make sure our kitchen was beautifully done. He even fixed a few issues we had with the new cabinets we had installed; some spots weren't sitting level and he ensured they were level before the countertop was installed. Throughout the process, he asked us questions to make sure everything looked the way we wanted it. He even asked what width we would like the grout lines in the backsplash to be; he obviously has great attention to detail.
The team was at our home from 9 a.m. to 5 p.m. installing about 60 square feet of countertops and 30 square feet of backsplash. The backsplash was subway tile, so it had to be laid one piece at a time, and it is absolutely stunning. The installation team works very well together, and they were all very communicative and open with us throughout the entire day.
The process from start to finish (from our first visit to their store through the installation) was about three weeks, and HDS was very flexible with our schedule. My kitchen is fabulous; I am overjoyed with the work they've done.
HDS is a wonderful company; I have already recommended them to two other homeowners, and I would use them again without hesitation.
The following Saturday, the HDS install team showed up promptly at 9 a.m. to begin the countertop install. I can't say enough great things about the installation team. The team leader was very communicative and went above and beyond to make sure our kitchen was beautifully done. He even fixed a few issues we had with the new cabinets we had installed; some spots weren't sitting level and he ensured they were level before the countertop was installed. Throughout the process, he asked us questions to make sure everything looked the way we wanted it. He even asked what width we would like the grout lines in the backsplash to be; he obviously has great attention to detail.
The team was at our home from 9 a.m. to 5 p.m. installing about 60 square feet of countertops and 30 square feet of backsplash. The backsplash was subway tile, so it had to be laid one piece at a time, and it is absolutely stunning. The installation team works very well together, and they were all very communicative and open with us throughout the entire day.
The process from start to finish (from our first visit to their store through the installation) was about three weeks, and HDS was very flexible with our schedule. My kitchen is fabulous; I am overjoyed with the work they've done.
HDS is a wonderful company; I have already recommended them to two other homeowners, and I would use them again without hesitation.
Jerry M.
Dec 2012
We are very happy. It took about 3-4 weeks from order to completion and it matched our schedule perfectly.
Douglas H.
Nov 2012
Excellent experience from start to finish.
Gary G.
Sep 2010
Received an estimate from Cindy, which was very cost competitive when compared to estimates from Home Depot, Lowes and others. Cindy was professional and well-informed about her products. Harry came to our house and measured exact sizes. Cindy and Harry both recommended that we choose our slabs. We drove to the HDS Storage facility in Garland to pick our granite slabs. After viewing the slabs, we changed the color of the kitchen granite which resulted in a slight price increase (more expensive granite). Viewing the actual granite slabs is important!!! Large granite slabs look a lot different than little square samples you see in the show rooms. We scheduled installation dates approx three weeks from when we received the estimate. Installers were on time and made several very positive suggestions to make the installed countertops look better. The installers were very easy to work with. They actually broke one of the slabs while cutting the stove top hole. They had the new slab piece the next morning and compleded the two-day installation on schedule. My wife and I are very pleased with the installation and final product. The installers replaced kitchen drawers and did a very good job of cleaning up. There is residue under the new counter tops, but I fully expected that we would need to clean/wash items stored under the counter tops. Installing counter tops and backsplash is a messy process, even when you take steps to minimize the mess. We are so pleased with the final product that we have now ordered a round table top (same granite that was used on our counter tops) which will become our kitchen table.
Wayne C.
Aug 2010
On 7/14, the day prior to installation, I called and asked for a courtesy call so I could secure my cats. I was told by Judy and the salesperson, Cindy Smith, they would try but they would not guarantee a courtesy call. I then called the fabrication shop and asked the foreman Mike if he could give me a courtesy call. He told me that would be no problem. I received a courtesy call on the morning of 7/15 from the installers. There were three installers but only one could speak English. We went over the job and found the granite backsplash at the kitchen sink was over one foot short. I called and talked to Harry Smith, the owner who measured the job, to report the problem. He tried to blame me for the error. However, he measured the job and finally agreed to recut and install a new backsplash by Saturday, 7/17. I received a call from the Mike the shop foreman on 7/15 and was told they would install the correct backsplash on 7/17 between 10 AM and 2 PM. However, two installers arrived at 2:30 PM and did not give me a courtesy call. Upon arrival they lost the screw to my outlet cover. While trying to help one of the installers find the screw the other propped open my front door without asking me. Since they had arrived late without a courtesy call I had not had an opportunity to secure my cats. While I was looking for my cats they were trying to install the backsplash, which would not fit the space correctly. They did not reinstall my oven as required. I finally located both cats but by this time I was so upset I told them to leave. I had to call a friend to help me reinstall my oven so I could use my kitchen. On or about Wednesday, 7/21, the salesperson, Cindy Smith called me to ask if I was satisfied with the countertops. I told the previously mentioned story and she told me she would call me right back. She did not call me back but had the shop foreman, Mike, call me. We set an appointment for 10 AM on Saturday, 7/24 and he told me he would be doing the installation personally along with one of the other shop supervisors. They arrived at 10:30 AM and installed the correct backsplash. I paid Mike the balance of the invoice less damage to my new kitchen faucet done by one of the previous installers. No one has contacted me from HDS Stoneworks to inquire about my satisfaction with the work.
Response from HDS Stoneworks
"(1) Courtesy Call: The member called Judy and myself and asked that we give him a courtesy call when the guys were on their way to install the granite. He said it would take him some time to corral his cats as they scatter and hide when a person comes to the door. Both of us told him we would inform the shop to do so. However, we could not guarantee that the message would be communicated at the shop on the return trips because it is not our regular policy to call, we usually just give a window of time. On the first visit he was given a courtesy call. However, on the next trip the message was not conveyed and they did not call. We did not want to promise him something knowing that the communication on follow-up trips may not occur. (2) The crew: The crew chief always speaks English and all of our installers pay taxes. (3) Bar Backsplash: The member had come in originally with drawings and lengths for his backsplash. He had asked that a granite backsplash be made at his raised bar behind the sink. He specified the length and stated that he wanted the backsplash under the bar. The countertop goes on past the bar to the right. Harry tried to explain to the member that he was following his written instructions to install the backsplash only under the bar. The length he gave us did not extend all the way to the end of his countertop. Harry did tell him he would re-cut and install the bar backsplash, which we did at no additional cost. (4) Faucet: The member claimed that we scratched his faucet so Harry told him to reduce the price by $185.70 which is what he paid for the faucet. (5) Follow-up: We did follow up with the member. It is during these conversations that we discussed the faucet, the fact that he was frustrated that instead of helping him find a screw on the floor they opened the door and brought in the granite which could potentially have let his cats out, that they left dust on his lawn and on his corvette. We told him we were very sorry about the dust. They guys have to cut granite outside so it reduces the dust inside."
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FAQ
HDS Stoneworks is currently rated 4.3 overall out of 5.
HDS Stoneworks accepts the following forms of payment: CreditCard
Yes, HDS Stoneworks offers free project estimates.
No, HDS Stoneworks does not offer eco-friendly accreditations.
No, HDS Stoneworks does not offer a senior discount.
No, HDS Stoneworks does not offer emergency services.
No, HDS Stoneworks does not offer warranties.