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Dry Master Carpet Care Inc

Founded 1990 • With Angi since January 2010

Family owned & operated.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Amenities

Free Estimates
yes
Warranties
yes
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

1.0

(2) Verified Reviews

Showing 1-2 of 2 reviews
Vickie W.
1.0
06/25/2012
Thieves....see above
Description of Work
The individual was 3 hours late. He told my Mom she needed to stay out of the house while he was cleaning the carpet. When we came in to check the carpet after he left the carpet was still dirty and the biggest problem was I had $3500 and 1935 silver dollar in my lingerie drawer and it was missing. When we called to report the missing money and coin I was told they had never had any calls like that and she would have the manager/owner call us to discuss the missing money. We have never received a call and we have tried to call them with no success. These people are thieves! Do not let them in your house. They are scammers and we have contacted the police and the police are contacting now with information on this company.
Category
carpet cleaners

Service Provider Response

If someone is not pleased with our service or other aspect of the cleaning, that is an arguable opinion. But posting unproven, false statements/lies about an alleged theft is illegal. The fact is, Ms. Weir called us one month after the carpet cleaning was performed claiming they were missing money from a bag hidden in one of their dresser drawers. Many other people were in the home between the time of cleaning and her calling us, a month later. They never witnessed the cleaning consultant acting inappropriate or doing anything other than cleaning their carpet. While in the home the consultant DID NOT have enough time to shut off his machine (which the Weir's would have heard) rummage through all of their drawers looking for something he didn't know was there, find a bag, unzip it, go through the bag, stand there and count the money, only take $3400 (leaving $1100 according to Ms. Weir), put the remaining money back into the bag, zip it up, re hide it perfectly so no one notices any of the drawers had been disturbed for a whole month and continue calmly cleaning so no one suspected anything. It is unfortunate if the Weir's truly lost, misplaced or had money stolen from them, but it was not from the cleaning consultant in their home on 10/5/11. There was no time and is no proof to suggest otherwise.
Becky T.
1.0
01/10/2010
Not well. The first problem was when the technician stated that the special did not include the chemicals to clean the carpet - that cost would be extra. The carpet was pretreated with stain remover before testing to see if it would react - it did; the stain pretreatment left brown stains around the spot being cleaned. The technician pulled the machine across the off white carpet which left clean stripes with the other stripes being dirty - created a mess! Then to make matters worse, he said the residual smell could be corrected by applying a cinnamon scent - again, did not test to see if it would react with the carpet and did not ask if it was wanted. The scent left large brown spots. Now the "cleaned" carpet is striped with different shades due to improper use of the machine and has brown blotches all over the carpet. The technician said it was the best he could do and would not listen when we complained. The company did send someone out to reclean the carpet, but there are still stains left over from the scent that was applied and they have refused to do anything about it. AVOID THIS COMPANY!
Description of Work
Had Living Room, Dining room and hallway cleaned on a special $99.00.
Category
carpet cleaners

Service Provider Response

Please remove this review. THIS IS NOT OUR COMPANY! We have never been called by or scheduled a cleaning for a Becky Tooke. Ms. Tooke obviously has our company confused with a different company. There are several in the metroplex with very similar names. We searched our entire client database (as far back as 2006) and Ms. Tooke, nor anyone at that address, has ever used our company. Thank you for quickly removing this review that was intended for a DIFFERENT company that is apparently uneducated and untrained in carpet cleaning.

Phone

Address

PO Box 831041

Richardson, TX 75083

Other Information

Services offered

Residential & commercial carpet cleaning, moving & replacing, upholstery, vacuum cleaner, pre treating of spots & soiled areas, wood, tile floors, hard surfaces, polishing, honing, sealing of floors, countertops, bathroom showers, air duct cleaning, pet stain, patch, stretch work, oriental rugs, drapery & HVAC system cleaning.

Payment options

Check
Visa
MasterCard
Discover
American Express

FAQ

Dry Master Carpet Care Inc is currently rated 1 overall out of 5.

Dry Master Carpet Care Inc is open:

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:30 AM - 2:00 PM

Dry Master Carpet Care Inc accepts the following forms of payment: Check, Visa, MasterCard, Discover, American Express

Yes, Dry Master Carpet Care Inc offers free project estimates.

Yes, Dry Master Carpet Care Inc offers eco-friendly accreditations.

Yes, Dry Master Carpet Care Inc offers emergency services.

Yes, Dry Master Carpet Care Inc offers warranties.

Dry Master Carpet Care Inc offers the following services: Residential & commercial carpet cleaning, moving & replacing, upholstery, vacuum cleaner, pre treating of spots & soiled areas, wood, tile floors, hard surfaces, polishing, honing, sealing of floors, countertops, bathroom showers, air duct cleaning, pet stain, patch, stretch work, oriental rugs, drapery & HVAC system cleaning.

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