Dry Master Carpet Care Inc

Carpet Cleaning, Floor Cleaning and Waxing, Air Duct Cleaning,

About us

Family owned & operated.

Business highlights

Emergency services offered
35 years of experience

Services we offer

Residential & commercial carpet cleaning, moving & replacing, upholstery, vacuum cleaner, pre treating of spots & soiled areas, wood, tile floors, hard surfaces, polishing, honing, sealing of floors, countertops, bathroom showers, air duct cleaning, pet stain, patch, stretch work, oriental rugs, drapery & HVAC system cleaning.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
1.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%

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Showing 1-2 of 2 reviews
Vickie W.
Jun 2012
1.0
Carpet Cleaning
$12,500
Thieves....see above
Response from

"If someone is not pleased with our service or other aspect of the cleaning, that is an arguable opinion. But posting unproven, false statements/lies about an alleged theft is illegal. The fact is, Ms. Weir called us one month after the carpet cleaning was performed claiming they were missing money from a bag hidden in one of their dresser drawers. Many other people were in the home between the time of cleaning and her calling us, a month later. They never witnessed the cleaning consultant acting inappropriate or doing anything other than cleaning their carpet. While in the home the consultant DID NOT have enough time to shut off his machine (which the Weir's would have heard) rummage through all of their drawers looking for something he didn't know was there, find a bag, unzip it, go through the bag, stand there and count the money, only take $3400 (leaving $1100 according to Ms. Weir), put the remaining money back into the bag, zip it up, re hide it perfectly so no one notices any of the drawers had been disturbed for a whole month and continue calmly cleaning so no one suspected anything. It is unfortunate if the Weir's truly lost, misplaced or had money stolen from them, but it was not from the cleaning consultant in their home on 10/5/11. There was no time and is no proof to suggest otherwise."


Becky T.
Jan 2010
1.0
Carpet Cleaning
$35,000
Not well. The first problem was when the technician stated that the special did not include the chemicals to clean the carpet - that cost would be extra. The carpet was pretreated with stain remover before testing to see if it would react - it did; the stain pretreatment left brown stains around the spot being cleaned. The technician pulled the machine across the off white carpet which left clean stripes with the other stripes being dirty - created a mess! Then to make matters worse, he said the residual smell could be corrected by applying a cinnamon scent - again, did not test to see if it would react with the carpet and did not ask if it was wanted. The scent left large brown spots. Now the "cleaned" carpet is striped with different shades due to improper use of the machine and has brown blotches all over the carpet. The technician said it was the best he could do and would not listen when we complained. The company did send someone out to reclean the carpet, but there are still stains left over from the scent that was applied and they have refused to do anything about it. AVOID THIS COMPANY!
Response from

"Please remove this review. THIS IS NOT OUR COMPANY! We have never been called by or scheduled a cleaning for a Becky Tooke. Ms. Tooke obviously has our company confused with a different company. There are several in the metroplex with very similar names. We searched our entire client database (as far back as 2006) and Ms. Tooke, nor anyone at that address, has ever used our company. Thank you for quickly removing this review that was intended for a DIFFERENT company that is apparently uneducated and untrained in carpet cleaning."

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Dry Master Carpet Care Inc is currently rated 1.0 overall out of 5.
Monday: 8:00 AM - 6:00 PM Tuesday: 8:00 AM - 6:00 PM Wednesday: 8:00 AM - 6:00 PM Thursday: 8:00 AM - 6:00 PM Friday: 8:00 AM - 6:00 PM Saturday: 8:30 AM - 2:00 PM Sunday: Closed
Dry Master Carpet Care Inc accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Dry Master Carpet Care Inc offers free project estimates.
Yes, Dry Master Carpet Care Inc offers eco-friendly accreditations.
No, Dry Master Carpet Care Inc does not offer a senior discount.
Yes, Dry Master Carpet Care Inc offers emergency services.
Yes, Dry Master Carpet Care Inc offers warranties.
Dry Master Carpet Care Inc offers the following services: Residential & commercial carpet cleaning, moving & replacing, upholstery, vacuum cleaner, pre treating of spots & soiled areas, wood, tile floors, hard surfaces, polishing, honing, sealing of floors, countertops, bathroom showers, air duct cleaning, pet stain, patch, stretch work, oriental rugs, drapery & HVAC system cleaning.

Contact Information

PO Box 831041, Richardson, TX 75083

Service Hours

Sunday:Closed
Monday:8:00 AM - 6:00 PM
Tuesday:8:00 AM - 6:00 PM
Wednesday:8:00 AM - 6:00 PM
Thursday:8:00 AM - 6:00 PM
Friday:8:00 AM - 6:00 PM
Saturday:8:30 AM - 2:00 PM
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