DULWORTH SEPTIC SYSTEMS

We had service with them for a couple of years with no problem till this year when I called and complained about one of their techs and stated I don't want him on my property again. And because of this issue Dulworth refused to renew my contract . I guess it does't pay to be an honest customer. Sad thing is we liked this company and can't believe how unprofessional they are about us making a complaint.

I had a house leveling company at our home on 5/21/2020 of about five men and I was sitting on my porch for approximately six hours and noticed a Dulworth truck at my neighbors. A man in a blue shirt said your aerator is throwing breakers of which at this time the workers were at the back of our home. I replied turn off the breakers to use your tools but turn the breakers back on with finished. The guy replied ok. Now, this guy never said I'm with Dulworth or anything so I thought he was a worker with the leveling crew. The young guy never came to me to let me know there was an issue or give me the little paper of inspection. On 6/3/2020 I recived a letter from Dulworth that stated several problems and yes the breaker issue was one of them! So, I called and spoke to Joy and explained everything to her and then I was told to submit a video that my aerator and breakers were working properly of which I did immediately. Because this letter was turned into the county. When I told Joy that I did not want that tech on my property again because failure to say who he was, not coming to let me know of the issues or give me paperwork. Oh, I did fail to mention the tech was parked at my neighbor's house not mine while this was all happening. I called my husband when I received the letter and he looked at the breaker, the aerator and they both were working fine. But when my husband looked at the aerator he notice that three wires were burned. When I explained to Joy that if the tech properly did his job he would have noticed the wires burnt. Then after speaking to my neighbor she had the exact issue with the same tech. So, when I go and try to renew my service because I wanted to continue using them I just didn't want that tech on my property, they would not send the link to renew. It took me to email them after two days of requesting renewal that I finally got a response stating that they will not renew with me and there was no signature to the email! Very unprofessional. Sad because we liked their company but if this is how they conduct business, we are not sure about that anymore.

If you are looking for a Tornado Shelter, this is not the place to purchase one. They are in my home town, thought I would give our home town some business. The shelter was planted incorrectly. The seal has died and water seeps into it, accumulating a foot of water over the winter. Now the turbine vent has died, and they have no extras to sell. The owner could careless. Done with these toads.

Dulworth is great. They will call you a day prior to your quarterly inspection to remind you and very friendly! We have been using them for for 9 years now and highly recommend!

Well. No problems.

We hired Dulworth to take over our maintenance agreement that is required in Johnson County. About a month in, we noticed a leak in our septic sprinklers. So we called Dulworth come out and do a repair.
They came out and first indicated they could not find a leak. Then about 30 mins later they came with and dug up the septic and told us that we needed the whole thing replaced for 350.00. We said fine.
Next they said that they were able to do it cheaper and only charged us 150. Oh and they broke the yard sprinklers. They then said they can't repair them, and we are SOL.
A week later, I went out to repair the broken sprinkler and they didn't even leave it exposed, it was all buried again, so we have no idea where they broke it.
We called the office and spoke to the owner. He indicated that he had no clue of what we were talking about. He then came back after talking to his employees, and they said that the guys gave us a break and that is why we were charged with 150 for the work. None of that was communicated. He said that they could cancel the 150 we owned them, and we can use it to get the sprinklers fixed.
Really? That is not acceptable. We have sent them a check for 150, and we will be cancelling ANY future service with them. You don't treat customers this way. If you make a mistake, you make it right. Then you will have a customer for life.

When Dulworth Septic Systems put in the system, I had no complaints. But since then, we had a sprinkler head problem and I had to call them back. They came out and fixed it for me.