Dennis Cross - Carpet Repair and Restretch

"Thank you for your feedback. I sincerely apologize that you feel this way. We strive for 100% customer satisfaction. We do not carry a vacuum cleaner with us and in 45+ years this has never been an issue. We pick up the larger pieces and any scraps. As far as the doors, they have pins that hold them in and sometimes they have grease on them. In your case, the pins had excessive grease on them and we did notify you of this. We must have overlooked the smudges. The grease does wipe off with a class cleaner. I drove 30 minutes out of my way to make this right after you sent the text the next day and no one would come to the door. Had you sent the text the day the work was done, I would have turned around and came right back at that time and made it right. We pride ourselves on integrity and professionalism. We have been in business for almost 50 years and 99.9% of our customers love us and the work we do. A lot of them even tip us extra when we leave. Once again, I do apologize for your unhappiness. I hope your floor looks great and you are happy with it for years to come!"