"[Member Name Removed], I'm sorry you are disappointed with the contractors you attempted to work with. Unfortunately, I don't think we are one of those contractors. We don't have any record of anyone with your name or address having called us. I'm glad you were able to find someone you were pleased with for your project. - Ken, owner and founder"

"Thank you for such terrific feedback! I'm glad you're so pleased with your results and our follow-up. Thanks for choosing Village Green for your lawn care company. Ken, Owner and Founder"

"Thanks for taking the time to write such a nice review. Yes, we do offer many benefits to our team. We have found that allows us to attract great people plus, as a family owned business, it just seems like the right thing to do for our team. -Ken, owner and founder"

"We worked with this person for several years and I believe had been very responsive to his emails and phone calls until this time. I searched my emails and never received one around this date from him. Where we really dropped the ball was by not following up to find out why he cancelled and attempting to find a solution to his concern. I have reached out to apologize for our mistake. -Ken, Owner and Founder"

"This is Ken Hyatt, Founder and President of Village Green. I don't feel this review is fair. Our system notes say when I spoke with Mr. [Member Name Removed], he wanted us to begin treating his lawn and told me he would like to be notified the day before we came out so he could unlock his gates. We sent an email confirming we would be treating his lawn and he emailed us a reply on February 7th stating... "Perhaps a miscommunication on my part. Didn't intend to confirm and accept new service. Just looking for info and pricing at this point. Thank you." We replied to his email apologizing for the miscommunication and removed him from our list. I hate that we had a communication break-down, but claiming we are using deceptive advertising tactics is a bit harsh considering."

"I'm glad you were pleased with our service! Ken- President/Founder"

"As much as we love an A rating, we have never performed work at this home which might be a good thing - we are great at plants and sprinklers but you really don't want us painting any homes."

"Thanks so much for choosing us and taking the time to give great feedback."

"Thanks for the great feedback. I'm glad you're enjoying our service. Ken"

"Thanks very much for taking the time to review Village Green. I appreciate the feedback and am glad you are so pleased with our work. - Ken"

"Thank you so much for the kind words. You might like to know that based upon your review I will be giving Sam, the sprinkler technician who worked at your home, a gift card to a local restaurant as a thank you for a job well done. - Ken - Founder and President"

"This is Ken Hyatt, Founder and President of Village Green. When I was in school I didn't feel "B" was necessarily a bad grade, but as the owner of Village Green a B and C review are worse to me than a failing grade! After reading this review I went into our system to research where we dropped the ball to see why this valued customer would only give us an A based on our history with them. What I learned is that the customer called on May 1st and we scheduled a service call on May 16th (roughly two weeks which is pretty standard for May one of our busiest months of the year.) We inspected her system on that date and learned that there was substantial work required so we scheduled a second visit from May 31st for 2 of our technicians (we scheduled them at a lower combined rate which saved the customer on the hourly rate.) The customer called us the day after we performed the work (June 1st) and told us the system had run for 10 hours. Our technician returned her call, but was unable to make contact, so he left a voicemail offering to stop by that afternoon. We did not hear back. We followed up on Friday (June 2nd) and offered to bring someone in on Saturday, June 3rd (we don't normally work on Saturdays) but the customer was unavailable. Our next available opening was the following Friday, June 9th which worked for her scheduled so we made the appointment. We called on Tuesday, June 6th because we had an opening in our schedule, and the technician was able to check all zones and we found no issues with the valves or wiring and the controller was set to a total of 120 minutes. Our technician suspected the controller may be the culprit to her problem, they can become erratic when they are starting to fail, so we recommended replacing that as a solution. The customer decided to wait and see if the problem occurred again before investing in a new controller at which point we informed her we would follow-up in a week to make sure the problem was resolved. At that time, the client seemed to be satisfied with our service which is why her B review caught me off guard. After I saw the review, I personally called the customer and left messages on June 8th and 12th but have yet to get a response."

"Thanks for the great review! I'm glad our service is working so well for you. - Ken"