Uhaul

I started a remodeling project in my home. I thought it would be a good idea to rent a Pod (or similar box) from a storage vendor to store some furniture and items out of the house while the work was performed. After some internet research I chose to rent a UBox from UHaul. This is the worst decision I made for the entire remodeling project. I began with U-Haul Moving & Storage of Lewisville. It seemed pretty simple. Rent a UBox for $65 a month. The trailer under the UBox would cost $15 a day. How hard could it be? When I explained that I was not moving, I just wanted a temporary storage box the UHaul staff at Lewisville suggested they could deliver the UBox. Sounded like a good idea, I agreed. The UHaul staff at Lewisville could not complete the computer workflow to close the transaction. I was pretty eager to get a UBox to empty my house before the painters arrived. I signed an agreement for the UBox at $65 a month. They promised to call me before end of day to work out details. They never called. It turns out that U-Haul Moving & Storage of Lewisville flipped my business to U-Haul Moving & Storage of Plano. I never learned this until I received an email from Josiah Choiniere, the manager at U-Haul Moving & Storage of Plano who thanked me for my business. Prior to receiving the email I had completed the delivery and receipt of my UBox, and I was already using the UBox. Through this time I was still quite satisfied. Josiah?s email included a link to an electronic receipt. The amount charged for UBox rental did not match the quote from UHaul Lewisville, or the quote on the UHaul website. I spoke with Josiah and negotiated the rental rate back to the original quote. Still satisfied, though annoyed by the lack of communication from the vendor, I scheduled the return of the UBox. Just one day after settling the rental rate I received my credit card bill which included a charge from U-Haul Moving & Storage of Plano for $350! I never authorized a charge for $350 to UHaul Moving & Storage of Plano. Keep in mind I have an electronic receipt that documents a $65 purchase. I tried to call Josiah 3 times to discuss this. I left a message for Josiah once with an associate requesting a call back, I spoke to a different staff member once, and once I was rolled over to national UHaul customer service center. I also sent Josiah an email asking why there was such a large difference between the amount charged to my credit card and the amount quoted. After 3 days Josiah never returned my call, and did not respond to my email. This morning I called Josiah again, and I asked about the difference between the amount U-Haul Moving & Storage of Plano charged me, and the amount quoted to me. Josiah explained that this was the delivery fee for the UBox. I was never quoted a delivery charge. I was dumbfounded. I am extremely dissatisfied with this transaction and this vendor. U-Haul Moving & Storage of Plano never communicated with me the total cost of rental and delivery. U-Haul Moving & Storage of Plano did not introduce themselves as my vendor; I thought I was doing business with the Lewisville site. I feel that these two vendors pulled a ?bait and switch? operation on me. I can assure everyone who reads this that I will never take any business to either U-Haul Moving & Storage of Plano or U-Haul Moving & Storage of Lewisville after this fiasco.