The Auto Shop

They do good work.

.

unknown

unknown

First week of April 2012
Dropped my car on Tuesday morning.   It had broken down the night before and I had my car towed to The Auto Shop on Tuesday.  Later that day they called to talk with me about the repair work for my car, and it was going to cost close to $2,000.  I could not believe the cost.  Then he said that he could give me $100 off the price to help me out.  I agreed to the work and the price.  They repaired my car.  When I returned to the shop late on the next day to pick up my car, a woman at the counter talked with me about a ?Maintenance Package? that I could buy for $150, that would give me many free services which totaled $592.64.  I saw that of the many coupons of free services were 4 free oil changes, and I thought of how those would pay me back the $150 which I would be paying for this package.  I also saw on the ?card? that has these coupons that The Auto Shop had a second location other than the one that I was visiting, and it showed that they have hours on Saturdays.  Because of my week day work hours and the distance from my work and home to this Auto Shop, it would only be feasible for me to be able to use their services on Saturday.  Yes my first visit was on a week day, only because my car broke down and I was forced to miss time from work to have my car repaired.  However for future maintenance work, I would need to handle that on Saturdays.   So since it appeared to be a great deal and they showed they had Saturday hours, I purchased the ?Maintenance Package.?  It was not until later after I was home that I saw that they had marked one of the coupons on my card off as already being used, the one for ?10% off any repair up to $100.?  Once I saw that, I did not think it was right of them to mark off that coupon since they had offered me the $100 off before I purchased this package, when we had talked on the phone prior to the repair.  However I just ignored that and thought the remainder of coupons would still be a good deal.
 
Saturday, September 1st
I decided to start using the coupon cards.  They were good for one year and it had been 5 months, so I wanted to start using them and be able to benefit from them all.  I decided to visit on the 1st for a free oil change, as well as a free ?52 point check.?  I arrived at the location where I had previously visited in April and they were closed.  So I thought it was the 2nd location listed on the coupon card that had the Saturday hours.  I then drove to find it, to instead find that it did not exist.
 
Wednesday, Sept 5th:
Called and talked with Charla.   She said that the second location listed on the coupon card has not existed in 4 years, and that they do not have any hours on Saturday.  I explained that if  I knew they did not have Saturday hours I would never of bought the this package.  I wanted a refund of the $150.  She will talk with the owner, and will call me back.  Hours later I called her a 2nd time and was told that she was still waiting to talk with the owner and will call me back when she can get an answer from him.  She never called me.
 
 
Monday, Sept 10th:
After waiting since the previous Wednesday, Charla had not called me back. I called again and talked with Linda, who stated that she was the office manager.  She stated that she would need to talk with the owner, and she assured me that she WOULD call me back by the end of the day.
 
Wednesday, 12th:
Still no return call.  I called again, Charla answered, and then she put Jerry on the phone.  He was extremely rude and expressed no consideration whatsoever for the coupon card having false information on it of a 2nd location that no longer exist as well as Saturday hours which also do not exist, and have not existed for 4 years.  Instead he only pointed out that it had been several months since I purchased the coupons and was just now using them.  So?  They are good for a year and it is my business when I choose to use them.  He would not give me a refund, instead he offered me a credit of $150 towards future services.  Did he ignore the part where I said I could only use their services if they had Saturday hours as printed on the coupon card which I purchased.  When I told him that the credit not help me, he said he would send me a bond for $50.  He talked to me as if it was my fault and did not seem to agree at all that there was a problem with the wrong information which they gave to me with the ?Maintenance Package.?  I could not believe the ?attitude? that he was giving me as if I had no reason to have a problem with them and they had done nothing wrong.  I reminded him that I would of never purchased the coupon card if I did not think they had Saturday hours.  He did not care.  He talked to me with inconsideration and rudeness.  There was not an ounce of care in his voice.  It was all ?attitude.?  He obviously does not care about customer service or the appreciation of anyone that comes into his business for services.  So I paid $150 for something that I cannot use, and it happened because they have false information on the card which leads customers to believe there is a second location of the company with Saturday hours, and this does not exist.  They give false information and do not care what problems this causes their customers.  I will never be at their shop again, and I will be sharing this with many people that I know, so that they do not follow my experience and have a bad experience as I did in any way.

DO NOT TRUST THESE GUYS!  They are super-friendly, but don't let that fool you.  That's their M.O. 
The first time was hard to swallow, but we chalked it up to bad luck. The second time was enough to let us know this is how they operate.  This is part of their scam.
When you take a car in for service and pay the high rates they charge, it should be fixed once and for all.  To have multiple problems all going out at once is unlikely.  And when called out on their behavior, they are unapologetic.
These guys are crooks.  Stay away!

I've used them for 4 years and I will continue to use their services.

The Auto Shop is the only place I will take my car for repairs. They do the repairs correct the first time.

From the start, I gave an overall list of my concerns and requests. My 2005 Nissan is our family vehicle so I try to make sure it's in great condition for trips and family outings. I turned over my car and proceeded to get a rental so they can all the time needed to take care of the car. The hesitation was originally diagnosed as a loose tube and was tightened. (Paid $100 for this evaluation). I then paid $50 for them to look for the rolling noise. They said is was a hub repair that would cost over $500. Since I thought this may be part of a prior insurance accident claim, I held off on this repair. I was also told I needed new front brakes (which I knew was coming so I had those repaired. Picked up my car the following day. My car was worse than when I left it off. It continued to hesitate and stalled twice while my husband was driving it (the very next day of repair). I called them back and said I was going to take it back in. I asked that it be scheduled so I wouldn't have to get another rental car and I could try to continue with my afternoon appt. I spoke with Jeff (mgr.) to make sure I would be taken care of right away. I went in the next day and they didn't have any of my paperwork ready. I waited in the waiting room aboiut 30 minutes when I noticed my car wasn't even taken back yet to be looked at. I had to find Jeff and speed things up. I was then later told that the car needs to cool down so they can fully evaluate. I asked now long does that usually take, do I need to get a rental car? They weren't sure so I went ahead and tried to find other means of transportation. No rental cars available and husband at a conference so I was stuck. 2 hours later (after they told me they needed to wait... already there 3 hours) I find that it was no where near the cool temperature that it needed to be. I told them I needed to take the car and go to my appt. Upset, I left but later got a call stating that they were able to tell by some testing that I needed a new sensor because they were receiving bad signals and this would cost $800. I passed and called other shops to see what they had to say. Of course others would need to actually see my car and do a diagnosis, I was told the sensor cost be less that half that cost. I also later got a call from my insurance rep about the hub repair and he said they would cover it but the cost The Auto Shop had quoted was way higher than any Nissan dealer would charge in the area. This nailed the coffin for me. I went to a local shop (well known and publicized in the area, not a whole in the wall car repair place and I couldn't believe the cost difference. My suggestion, stay far far away. I still need to get the repairs done so look up my other entries to see what reputable car service company I found. I moved here less than a year ago, so I'm finding both the good companies and the bad companies...unfortunately :(

I know the owner from Postmasters group, and I know his wife. It took sometime to take my car in there. I was impressed when I took my car there like all the stuff they had on their walls, about all the community service they do, and how they recycle everything. They have been recycling before recycling was cool. Their customer service is very good.

They are great. I thought it was an exorbitant price, but it is expensive anywhere you go.

The Auto Shop hires only master mechanics. I have been very, very pleased with them. They are about half the price of the dealerships, and I feel like I get just as good of service.

I've been using The Auto Shop for several years now. They have performed services ranging from standard oil change and routine maintenance to putting on new tires to doing major repair work on our vehicles.

When I pulled in to the shop to get this done, they were able to get me in right away. It took them about 30 minutes to finish. The people were very nice and reasonably priced as well. I decided to use this company because I had used them before for other services. They are very clean and trustworthy. The mechanics seem to go the extra mile too.

My car was barely drive able. I got it to The Auto Shop and they worked it in that day. They gave me a ride to work as well. I was very pleased with their professionalism and the effort they took to answer all of my many questions.

I used the ''early bird'' key drop; Rick called a few hours later when it was done. They found no surprises, and he didn't try to sell me any other repairs or services. I really appreciate the discount for Plano Chamber of Commerce members.

Great staff kept me informed every step of the way. I don't trust the dearships after numerous erroneous diagnostics that cost me hundreds of dollars

THEY DID A NICE JOB. THEY WERE VERY RESPECTABLE PEOPLE. THEY DID GOOD.