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Smith Thompson Home Security
Smart Home System - Install or Service, Find a Custom Home Builder, Alarm or Security System - Install,
About us
https://smiththompson.com Still just $16.95 a month for 40 years now, with never a long term contract, No 'Do it yourself' nonsense, and no price increases. No extra monthly wireless fees for cellular wireless monitoring of your existing alarm system, same rate with or without the land line. Largest family owned and totally independent home security company in Texas serving Dallas/ Ft. Worth, Houston, San Antonio, and Austin areas plus most suburbs. Just call to verify service in your area. We have never required long term contracts and have never raised our rates in our 40 years of Independent, Family ownership, still just $16.95 a month including cellular wireless monitoring for faster, safer monitoring even without the land phone line! (Most competitors will charge extra for the wireless air time, but not here, still just $16.95 a month, period) Additional phone numbers - (972) 661-8585, (800) 728-6906, (972) 393-2000. Award winning year after year!
Business highlights
Emergency services offered
47 years of experience
Services we offer
Still just $ 16.95 a month for over 37 years now, ever. Why pay extra for Do it Yourself when we'll install it for less?, including Cellular Wireless monitoring with No Long Term Contracts
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.91,166 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 2% | ||
| 1% | ||
| 0% | ||
| 1% |
Showing 1-25 of 1166 reviews
Barry H.
Jun 2020
Awesome. Smith Thompson did exactly what they said they would. The on-site work was accomplished very professionally and the installation tech was extremely knowledgeable. We've used them for about a year now and are very satisfied.
Barbara A.
May 2020
We just replaced our outdated and expensive security system with Smith Thompson Security. Our contacts with sales and support were friendly and helpful. The installation technician said our old system was usable and up-gradable to the new technology. We added cameras as well. The tech was knowledgeable, friendly and full of tips on using the system. Total monthly cost for this new improved security was about half of what we were paying out to the old national company. So far, we are very, very pleased with our choice.
Jamie C.
Feb 2020
The crew at Smith-Thompson is professional, courteous, and customer-oriented.
Response from Smith Thompson Home Security
"Thank you so much for your business!"
Bradley S.
Feb 2020
Switched over my house from a different local company to Smith Thompson back in September 2019 and service has been fantastic. Great customer service and can't beat the $24.95/month rate! They took over the existing Honeywell system with out any issues, all that needed to be done was swap out the cellular communicator along with a little bit of re-programming. I highly recommend them. We have also had ST at my parents house for around 5 years now and they have been highly satisfied as well after having to deal with ADT for years.
Response from Smith Thompson Home Security
"Thank you so much!"
Yolanda M.
Jan 2020
They were Very good.
Response from Smith Thompson Home Security
"We appreciate your trust and your business!"
Jimmy T.
Nov 2019
I would highly recommend Smith Thompson from low cost and no contract to great customer service.
Response from Smith Thompson Home Security
"Thank you sir! We appreciate your kind feedback...and your business!"
Bruce S.
Apr 2019
Clint activated our system in dripping springs. He did a great job and did not try to upsell a bunch of stuff that we didn’t need. He was professional and very knowledgeable. We used smith Thompson in Harris county for many years and never had a complaint about their staff or service they provided.
John J.
Dec 2018
Excellent.
Response from Smith Thompson Home Security
"Thanks so much!"
S G.
Nov 2018
Great technician, explained system and set new codes. Answered all my questions and left a card showing me how to change codes or do special functions. Also have set the alarm off accidentally twice since moving in. Both times their personnel have responded immediately to check on my well-being. I couldn’t ask for more and certainly would want them on the line during a true emergency!
Response from Smith Thompson Home Security
"Fantastic, and thank you for your business!"
G G.
Oct 2018
Technician arrived within the 2 hour window as promised. He was efficient and professional at all times, answering all our questions and addressing concerns. All went as promised.
Response from Smith Thompson Home Security
"That’s great! Thank you for your business!"
Bradley B.
Sep 2018
Perfect, could not be happier with the additional control and professional monitoring
Response from Smith Thompson Home Security
"Thanks so much!"
Laurel R.
Sep 2018
Installation went great. Any questions were addressed immediately and everything was explained clearly. Tony was wonderful to work with!
Response from Smith Thompson Home Security
"That’s fantastic, so glad you’re happy...and thank you for your business!"
Manju P.
Jul 2018
Lloyd came on time; called 20 min before the arrival to confirm that someone is at home. Was very courteous and explained the installation process and answered questions.
Response from Smith Thompson Home Security
"We appreciate the kind words...and your business!"
Madeleine M.
Jul 2018
Great job! Very pleased, as my ratings above so indicate.
Response from Smith Thompson Home Security
"So glad you’re happy...and thank you again!"
ANDREW P.
Jul 2018
The Smith Thompson employee was very professional and kind. He did not engage in upselling, which we appreciate. He worked efficiently to get the DSC security system (installed by prior owner) up and running. The monthly service fee is very economical relative to other security companies. The system is now working fine. The technician advised us of the need to get an alarm permit from the City of Austin, which we appreciated. Cost was for transmitter ($89) plus a couple of months of service pre-paid.
Response from Smith Thompson Home Security
"We appreciate your feedback...and your business!"
W M.
Jun 2018
No problems.
Response from Smith Thompson Home Security
"Thank you!"
Ryan K.
Jun 2018
We have used Smith Thompson for around 4 years now. Every aspect of the process from installation to monitoring has been great, and their prices are very reasonable. I would highly recommend Smith Thompson!
Response from Smith Thompson Home Security
"We appreciate your long time business too!"
Carol T.
Jun 2018
On this second planned visit- Great- Jeremy was on time and very professional.
Response from Smith Thompson Home Security
"This review is from the same customer below who originally gave us a D. Glad everything worked out!"
Carol T.
Jun 2018
Poorly- person did not call was going to be way late- Now I get to take another vacation day to meet the very unprofesional service Person BEEN a customer for 20 years- and a Pest customer I guess they just got too big
Response from Smith Thompson Home Security
"Actually, we were running about an hour late from the window we set, and you cancelled the appointment, we did not ‘no show’ at all. We certainly apologize for the delay but please at least tell the truth about what happened. And one slight delay in 20 years of service, then trashing us with a bad review, perhaps a bit of an over reaction? We wish we could share the recorded conversation (soon we will be able to do this) and let everyone hear for themselves who was unprofessional, very rude, and abusive. We have never heard such an over reaction to something so simple! Our tech was literally a mile from your home when you cancelled. We are human and our tech just ran late solving a major problem at another customer, which is rare, but does happen. Again, so sorry!"
Winston B.
May 2018
Great seamless install and awesome affordable rates for peace of mind home security.
Response from Smith Thompson Home Security
"Thank you so much!"
Bridget T.
May 2018
The installer was professional, punctual and efficient. He did not try to persuade me to purchase more equipment than needed. They respond literally within 1-2 minutes if we accidentally set off our alarm. They have helped me adjust the sensitivity of a glass break sensor over the phone to avoid waiting for a technician. They charge only $16.95 a month for excellent service.
Response from Smith Thompson Home Security
"So glad you’re happy, and we appreciate your business!"
Helen S.
May 2018
It went very well. Very happy.
Response from Smith Thompson Home Security
"Thank you so much!"
Krissy N.
Apr 2018
Great experience-- The installer was courteous and answered all of our questions. The price is great and we all feel safe.
Krissy N.
Apr 2018
Great. Installer was courteous and answered all of our questions. Price is great and we feel safe.
Paula M.
Apr 2018
Great experience. The switch was seamless. Now saving $40 per month and getting far better service. Tech who made the change was efficient, knowledgeable, polite, and answered all of my questions. Well worth the effort to make the change.
Licensing
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FAQ
Smith Thompson Home Security is currently rated 4.9 overall out of 5.
Smith Thompson Home Security accepts the following forms of payment: CreditCard
Yes, Smith Thompson Home Security offers free project estimates.
No, Smith Thompson Home Security does not offer eco-friendly accreditations.
No, Smith Thompson Home Security does not offer a senior discount.
Yes, Smith Thompson Home Security offers emergency services.
No, Smith Thompson Home Security does not offer warranties.