Serene Pools
About us
Serene Pools is dedicated to giving our customers quality service with a price that is affordable. Our highly trained technicians use their years of experience to diagnosis pool equipment issues efficiently to give our customers options. We believe that our customers should know when something can be repaired as opposed to replacing the entire unit. We pride ourselves in our honesty and integrity.
Business highlights
16 years of experience
Services we offer
• Equipment Servicing • Equipment Replacement • Filter Cleaning • Salt System Conversion • Plumbing • Cleaner Installation • Pool School • Automated System Installation • Specialize in Pool Heater Repair
Accepted Payment Methods
- CreditCard
Reviews
4.515 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 0% | ||
| 0% | ||
| 7% | ||
| 7% |
Showing 1-15 of 15 reviews
Penny R.
Aug 2017
Replace the backflow valve that was leaking
Judy R.
Jun 2016
Jason has been to our house before for pool repairs and has always done a great job. He's punctual, professional, friendly and knows his stuff. Good experience. Would recommend Serene and will use them again if needed.
Michele M.
Jul 2015
unknown
John R.
Jun 2015
unknown
Doug C.
Jun 2015
They came out to service my Hayward DE filter as part of a Home Shield repair. All the grids in the filter have holes or broken pieces within. The filter was disassembled and I did not know where the Technician had gone. Usually the Tech will knock on my back door and let me know what is going on. I hoped he would return. He did but with only a few grids and I asked him why? 3 He said it would operate with broken grids. I told him I thought this was wrong. He replaced 3. I went out back looking for him to pay his deductible and he was gone. My wife found a bill by the pump. I will pay the charge and work this out with home shield. I had asked his dispatcher to see if the pool would have enough suction to vacuum after he finished this part of the repair. I do not know if this was done or not. At the very least the technician could have left a voice mail letting me know he was done.
Response from Serene Pools
"(removed member name), Through the warranty company, grids can only be replaced if the grid is torn. After disassembling your filter, our technician inspected all the grids and only replaced the ones that he found faulty. We operate under a contract with the warranty company and to replace items that are not broken would be a breach of our contract. When our technician left, your filter was fully operational at the correct PSI and with out any DE blowing back into the pool. Our technician left because he felt as though you were being confrontational and that his explanation of what was covered was not being received well. Unfortunately, the warranty's policies can reflect poorly on our technicians although it is not the technician's fault. We have left you voicemails to resolve this matter but have not heard back at this time."
Jeff S.
Mar 2015
Told me pool heater was rusted, not safe to use and would get back to me with options. Never returned call back to me. I placed 3 calls and never heard back. In mid Feb I did receive a letter from the warranty company telling me that the pool heater had rusted because of water damage from rain and did not meet the criteria for repair.
Never heard back from pool company (Crappy customer service and very non responsive).
I contacted warranty company and appealed, requesting a second opinion. The new pool repair company realized that the pool heater was on a cement slab, that there were rain gutters and that there was also a rain guard on the pool heater.
They agreed to replace the heater
I just think this was really poor communication from Serene Pools, very sloppy, with lack of attention to detail. In my opinion, not an advocate for the customer.
Never heard back from pool company (Crappy customer service and very non responsive).
I contacted warranty company and appealed, requesting a second opinion. The new pool repair company realized that the pool heater was on a cement slab, that there were rain gutters and that there was also a rain guard on the pool heater.
They agreed to replace the heater
I just think this was really poor communication from Serene Pools, very sloppy, with lack of attention to detail. In my opinion, not an advocate for the customer.
Response from Serene Pools
"[Member Name Removed] American Home Shield originally determined that your heater was not covered due to rust. They make this determination through pictures and our technician's inspection. When a part is denied, the warranty company requests that they notify the customer of the denial and at that point, we can give a quote for replacement. I'm very sorry that you feel our customer service was not up to par. We take pride in excellent customer service. It is our policy to return all phone calls within 24 hours of receiving them or on the next business day if a call is received after 5pm on a Friday."
Janet P.
Dec 2014
unknown
Harry M.
Jul 2014
Made the repair in about 15 minutes. Replace coupling in the joint
Don M.
Jun 2014
unknown
Susan B.
Jun 2014
My husband contacted Serene Pools to repair our leaking pool pump. When he called he told the woman on the phone they had been out before to make repairs under our home warranty. She told us that the home warranty will probably cover the issue we were having and she offered to call our home warranty company for us and turn in the claim and handled everything for us from start to finish. The technician came out at the scheduled times, made the repairs and all we had to pay was our deductible. They have done repairs for us in the past and we have always been pleased with their service.
Lillian V.
Apr 2014
unknown
Mercedes L.
Apr 2014
We are very happy with the service and outcome. They installed the new equipment in one day. They were very professional and informative.
Kaci C.
Apr 2013
4 hours ... superior work.
Kate G.
Dec 2012
Each time Serene Pools has come out they have promptly taken care of our equipment issues. Being a busy person, I also REALLY appreciate the fact that the issues were taken care of with one visit and did not require any follow-up!! We will absolutely continue to use this company as our go-to for any and all of our pool issues. Thanks for being such and honest and knowledgeable company - that's hard to find these days!!
Response from Serene Pools
"Member, Thank you very much for your review. We appreciate that you would take the time to share about your experience with us. We value your business and hope to work with you more in the future. -Serene Pools"
Priscilla S.
Oct 2012
I was extremely happy with my experience with Serene Pools. I actually got them through American Home Shield. They called right away to schedule an appointment and were able to come out within two days. I called around to other pool leak companies (before I thought to call AHS) and they were running about three weeks out.
The technician showed up right on time and was very professional. He assessed the problem and described to me what was going wrong. He was able to fix it on the spot without having to go purchase additional parts. Overall, I am extremely happy with Serene Pools and highly recommend them.
The technician showed up right on time and was very professional. He assessed the problem and described to me what was going wrong. He was able to fix it on the spot without having to go purchase additional parts. Overall, I am extremely happy with Serene Pools and highly recommend them.
Response from Serene Pools
"Member, Thank you for your kind words. We appreciate you taking the time to write this review. It was a pleasure to do business with you. Please feel free to call us if you ever need assistance in the future. -SerenePools"
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Serene Pools is currently rated 4.5 overall out of 5.
Serene Pools accepts the following forms of payment: CreditCard
No, Serene Pools does not offer free project estimates.
No, Serene Pools does not offer eco-friendly accreditations.
No, Serene Pools does not offer a senior discount.
No, Serene Pools does not offer emergency services.
No, Serene Pools does not offer warranties.