SARTOR TV & VIDEO STUDIO INC

We are new to Angie's List, and came across these reviews.  Our repair was a couple years ago, but the similarity in problems prompted us to add this review.

We contacted Sartor TV to fix our huge Mitsubishi television that started 'going green'.  We would be watching, and all the sudden everything was green.  They came over to the house, diagnosed the problem, took the television into the shop, ordered the part, and then nothing . . . for weeks.  We called several times and were told the part had not come in.  After 8 weeks, yes, 8 weeks, the part arrived.  They brought the television back to our home and it was in worse shape than before.  It would still go green and the calibration was way off.

They did come back and take the television again, but we never heard from them, and it was very difficult to get a straight answer from anybody at the shop.  The father wasn't around much, the sons did not have a lot of information, so after several weeks (again), we finally just showed up at the store and asked for the television back.

Needless to say, the television was never fixed.  Their customer service is non-existent and their technical abilities have to be questioned.  Sartor TV has to be the worst experience we have ever had with a service-oriented company.

Extremely unprofessional, unreliable service.