RW REMODELING & HANDYMAN SERVICES

"WE ALREADY REPLIED TO THIS ACCUSATORY REMARKS WHICH ARE CATEGORICALLY BASED ON UNTRUE FACTS. 1. THE AMOUNT IN QUESTION AND DEBATED IS NOT $ 5,000, BUT A SMALL PORTION OF $485.00 WHICH WAS CHARGED TO REPAIR AN EXPENSIVE LOCK AND RELEVEL A HEAVY FRONT DOOR, IN ADDITION TO DOIN ANOTHER SMALL BATH REPAIR. 2. THE JOB IN QUESTION IS A FRONT DOOR LOCK REPAIR JOB THE CLIENT APPROVED IN WRITING. 2. THE CLIENT DID APPROVE FOR US TO GO AND PURCHASE THE PARTS FOR THE FRONT DOOR LOCK AND OTHER ITEMS AFTER WE EXPLAINED TO HER OUR COMPANY RULES WHICH DO NOT ALLOW US TO SIT IN A CLIENT'S HOME AT NO CHARGE WHILE THE CLIENT GOES SHOPPING. 3. YES, WE CHARGE FOR "ERRANDS" WHEN THEY ARE RELATED TO LOOKING FOR AN UNUSUAL PART OF AN OLD EXPENSIVE LOCK NOT AVAILABLE AT REGULAR HARDWARE STORE. WE TOLD THE CLIENT THAT AND SHE COULD HAVE SENT US HOME IF SHE DID NOT LIKE THE TERMS. SHE TOLD US TO PROCEED. 4. NO, WE DON'T CHARGE $150.00 PER HOUR. THIS WOMAN IS LYING. THIS IS DEFAMATION. THE INVOICES THAT SHE SIGNED CLEARLY STATE OUR RATES VARY FROM $49.00 TO $69.00 PER HOUR DEPENDING ON THE WORK. 5. UNTIL THIS LAST SMALL JOB THIS WOMAN RATED IN WRITING OUR WORK AS BEING "GREAT" IN ALL RESPECTS. 6. SHE DID FIND OUR BILL EXCESSIVE AND WITHOUT ASKING ANY QUESTIONS WE ASKED IF $150.00 (OUT OF LESS THAN $500.00) WOULD SUFFICE. SHE AGREED. CASHED THE $150.00 NOW SHE IS CATEGORICALLY LYING. WHY? I DON'T KNOW. TINA MEAD, RW REMODELING"

"THIS MEMBER MUST BE KIDDING! FIRST: WE DID NOT PUT A NEW FENCE IN. A NEW FENCE WOULD HAVE COST A LOT MORE THAN $500.00. YOU ARE WELCOME TO SEE OUR DETAILED INVOICE FOR THIS WORK. WE REBUILT A VERY OLD BACK-GATE AND REPLACED SLATS IN AN 8-FOOT SECTION. THERE WAS AN EXCESSIVE AMOUNT OF CONCRETE THAT WE HAD TO DIG OUT AND SOME POSTS NEEDED REPLACING. THE HARDWARE WAS ALSO REPLACED. THIS MEMBER STATED THAT HE WAS VERY PLEASED WITH OUR WORK AND PAID US WITHOUT ANY PROBLEMS. A FEW WEEKS LATER THERE WERE HEAVY RAINS. THE GATE WAS VERY TIGHT AFTER A HEAVY RAINFALL BECAUSE THE WOOD HAD SWOLLEN. THIS IS UNUSUAL FOR MOST OF THE AGED WOOD THAT IS USED FOR FENCE MATERIAL. WHEN THE MEMBER CALLED TO HAVE THE GATE READJUSTED HE DID NOT TELL MY WIFE, WHO TOOK THE PHONE CALL, THAT THIS WAS WARRANTY WORK AND SHE GAVE HIM A PRICE FOR THE SERVICE CALL; HOWEVER, WHEN I REALIZED THAT THIS WAS THIS MEMBER AND IT WAS A WARRANTY CALL, I REASSURED HIM THAT THERE WOULD BE ABSOLUTELY NO CHARGE FOR THE WARRANTY WORK, BUT BY THAT TIME HE WAS ANNOYED AND HE FELT I WAS TRYING TO RIP HIM OFF. AT NO TIME DID I INSIST THAT HE PAY ME A DIME FOR THE WARRANTY WORK. AS TO THE TWO-WEEKS WAITING TIME TO READJUST THE GATE: I EXPLAINED TO HIM THAT AFTER A HEAVY RAIN IT IS BEST TO LET THE WOOD DRY-OUT BEFORE MAKING ANY ADJUSTMENTS. THE GATE CLOSED PROPERLY, IT WAS JUST TIGHT, AND THE TWO-WEEKS WAITING PERIOD DID NOT PRESENT ANY REAL BIG PROBLEMS AS TO THE GATE CLOSING AND OPENING. I FIXED THE GATE AT ABSOLUTELY NO EXTRA CHARGE, BUT AGAIN: THE MEMBER WAS ANNOYED THAT I WAITED TWO WEEKS TO FIX IT. I CANNOT HELP IT IF HE DOES NOT UNDERSTAND THAT WOOD HAS TO DRY-OUT BEFORE A REPAIR CAN BE DONE PROPERLY. ALSO, I DO NOT BELIEVE A TWO-WEEKS WAITING PERIOD IS TERRIBLY UNREASONABLE. I HAVE TO SCHEDULE WARRANTY WORK AS ANY OTHER JOB AND IF MY SCHEDULE IS FULL THEN THERE MAY BE A SMALL WAITING PERIOD. BUT IN THIS CASE THIS WAS NOT EVEN AN ISSUE. I WAITED FOR THE WOOD TO DRY OUT, FIXED THE GATE, AND THE MEMBER THANKED ME PROFUSELY FOR A JOB WELL DONE. I CANNOT UNDERSTAND THIS MEMBER'S COMPLAINT."