Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
Michael P.
07/2020
phone repair
+ -1 moreI called Samsung about a damaged device. I was on the phone with a female rep for an hour and completely explained my problem with the phone. The rep told me that the phone is under warranty and there would be no charge to fix it... it would take about a week. She sent me an email to print the shipping label and I mailed the phone to the service center. A week goes and I get a email saying that the price is being changed from free to $150.46. I called Samsung to find out why and am now being told that the problem is not covered, that the 1st rep gave me the wrong information, and that if I want the phone fixed that I would have to pay $150.46. This is unprofessional! BAIT & SWITCH tactics to charge unsuspecting customers and **** poor service. I talked to customer service and 2 supervisors who apologized but did nothing. Bottom line... pay. DO NOT EVER BUY A SAMSUNG PRODUCT OF ANY TYPE. I know I will never buy their products again.
Description of Work: phone repair
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$150
Contact information
Plano, TX 75074
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Service Categories
Phone Repair
FAQ
RSI Samsung Repair Center is currently rated 1 overall out of 5.
No, RSI Samsung Repair Center does not offer free project estimates.
No, RSI Samsung Repair Center does not offer eco-friendly accreditations.
No, RSI Samsung Repair Center does not offer a senior discount.
No, RSI Samsung Repair Center does not offer emergency services.
No, RSI Samsung Repair Center does not offer warranties.
Contact information
Plano, TX 75074