POOL ENVIRONMENTS INC

I was referred to Pool Environments by a coworker that had a extensive backyard project done with them and she spoke highly of this company. I conformed their quality on Angi and was excited to begin work with them on my pool and backyard remodel. I was very disappointed when I left 2 messages on the phone provided by Angi and never received the courtesy of a phone call, text of email. Very unprofessional.

Very well. They handle the problem efficiently and professionally.

The service and information was excellent . Very detailed and genuinely was looking to help.

The technician advised me of what needed to be done and gave me the price before I authorized the work. When the work was finished he gave me some advice about how to set the valves on the suction side of the pump.

Scheduled winter/spring maintenance program. No complaints.

They've repaired broken suctions line after locating them. Very professional experts. They've removed and replaced the pump with a variable speed pump. Excellent service. As they said, is paying for itself via reduced electrical bills. And much lower noise. They've removed and replaced the pool heater. Excellent Service. They've removed and replaced the pool and spa lights using LEDs. As they said, is paying for themselves via reduced electrical bills. They've removed and replaced the blower. Excellent service. As they said, it operates at a much lower noise level. They've removed and replaced the mastic bordering the pool and the garage threshold. Again, excellent service. Highly recommend working with both Jim and Mark. Both are very knowledgeable and professional.

Service is great, work is done well. Just a bit pricey.

We are so happy with the work that Marc, Eric and team provided for us. During the estimate, they spent the time with us to make sure they understood what we wanted to accomplish. Eric was great in helping us pick out stones and in deciding on a design for the back wall. The crew was professional and took the time to do work that was high quality. The end result is a beautiful new pool wall and a new heater that we really love. We couldn't be happier with these guys, and we'll definitely use Pool Environments again.

Buying a house with a pool was a very rude awakening to the business and scams in the industry. Finding an honest, reliable company was frustrating and challenging. We ended up always doing our own pool maintenance and repairs, but kept back-burnering one that we never had time to get to. Not having our own "pool guy" we found ourselves in an urgent situation when we had an inspection scheduled for the closing of our home. We had converted our filter system to another source, but the old booster/cleaning pump was still connected and leaking. I called Pool Environments and left a voice message very late in the day. Marc returned my call shortly after business hours and was at our house in less than thirty minutes. He assessed the situation and gave us a quote. He told me that he would be over early the next morning before our 9am inspection. As I was preparing to leave the house for the inspection, I checked on the pool system. Marc had already been to the house, completed the work, and his office emailed me the invoice later that morning. Marc even provided a free estimate after the home inspection for updates that we were grandfathered in on. We couldn't be more happy with the service Pool Environment's provided us and would recommend them to anyone looking for an honest company to care for all of your pool service and maintenance needs.

I have four contractors bidding to rebuild our swimming pool. Of all four, Pool Environments took the longest to come to our house. The gentleman who came was in and out quickly - didn't have time to make suggestions or answer questions - and told me that he is so busy that it would be about two days before we would get a bid. After two days, I asked for a status on the bid and he said it would be over the weekend before he could tackle it. Today is Monday and still no bid. Other companies were at our house within a day or two and had their bids to us that night or the next morning. I didn't have to follow up with them at all; in fact, when I had questions, I got immediate answers. I used to oversee construction projects with a bank - lots of interaction with contractors. Aside from skill of work, customer service was of utmost importance. Pool Environments has missed that mark! RESPONSE TO VENDOR, 5/9: On the morning of Monday 5/4, I sent an email to the salesman, asking if he would be submitting the bid he promised over the weekend. He responded that it would be later in the day and that it was likely his bid would be the highest of all and asked if he should continue. I asked him to submit his bid and he did so at approximately 10:00 p.m. that night. I reviewed his bid and needed some clarification, so on Tuesday morning (5/5) I sent a reply, asking my questions. The salesman called me this time and said he was too busy to answer my questions; Pool Environments was "over-committed" and he really felt it would be better if I just went with "one of my other options." Perhaps on the day I initially called Pool Environments to make an appointment, the better action would have been: "Thank you for calling. At this time we are not taking new customers due to our heavy workload. We do hope that you will try us again or you will find another vendor well suited to your needs." I would have respected - and appreciated - that because it would have kept all of us from wasting our time.