Paradise Air Inc
About us
We perform residential and commercial HVAC repairs and installations. Specialize in indoor air quality and geothermal heat pumps.
Business highlights
Emergency services offered
22 years of experience
Services we offer
HEATING & COOLING-repairs, and radiant barrier. WE DO NOT CLEAN DUCTS OR CARPETS, duct work, geothermal heat pumps, indoor air quality, installations, new construction
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.25 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 0% | ||
| 40% | ||
| 0% | ||
| 0% |
Showing 1-5 of 5 reviews
Emily T.
Apr 2012
Somebody that I trusted recommended Paradise Air to me. When they came and did work they claimed there was something wrong and the only way I could prove it was to get a second opinion. I later found a report on Angie's List where Paradise Air did the same thing to someone else and they found out because they got a second opinion and there was actually nothing wrong. I paid for a whole bunch of stuff that I didn't need but I couldn't prove I didn't need it. The owner will not let you get a word in edge wise. A delivery held them up so it took a long time to do the job and once they got the part they rushed to get done and didn't do the wiring correctly. The work is sloppy because he had to come back the next day and fix the wiring.
Response from Paradise Air Inc
"I had two new employees on this job and both led me to believe they knew more about the business then reality. I apologize for any inconvenience as our labor force in the industry is "thin" with individuals that are qualified to perform repairs and pass a background check. Both employee's were terminated shortly after this job was completed. If theres anything else we can do Please let me know. Mike Krause"
Mondrell O.
Jul 2011
Our entire ac/heating system for one zone in the house needed replacing. Mike Krause, the owner of Paradise Air, Inc., came to my home to assess the job. He performed a Heat Load Calculation. This was absolutely necessary to determine what size unit we needed. Mike was extremely knowledgeable, thorough, and professional. He helped us decide which unit to purchase based on our particular circumstances. Two days after my meeting with Mike he was at my home with his two man crew to do the install. Though Mike didn't stay the entire day he came periodically to check on the crew's progress. The workmen were polite, professional, and hardworking. They were careful taking equipment in and out of my home. The next day Mike came to inspect the work. He pointed out and explained how the system works to my husband. Mike also answered any questions my husband had. Before leaving Mike provided us with a folder containing paperwork securely held in it . Very professionally done, it had a title page with the installation date, Certificate of Product Rating, Owner's Manual for all the equipment that was installed, and Warranties. He even included a business size thank-you note for giving him our business. We highly recommend Mike Krause for his customer service and excellence in running Paradise Air, Inc.
Charles B.
Oct 2010
They came out and he did $450 worth of work. Then he told me I was going to need a new motor. I called an electrician to come out and he said there weren't any problems. So I called the owner and told him about this. He said based on what we are allowed to do he thought I needed a new motor. He didn't even apologize. I wasn't very happy and probably won't use him again.
Response from Paradise Air Inc
"Customers complaint was not cooling and unit frozen up. We found several problems with system. Unit was very dirty from lack of maintenance and low on refrigerant. We leak checked system and found freon leaks in the evaporator coil. The 450$ repair charge was; the service call, cleaning the outdoor unit and adding refrigerant to the system to get it to cool properly. Customer declined repairing refrigerant leak and only wanted refrigerant added. While we were recharging the refrigerant into the system the furnace breaker tripped. After further investigation and testing, the motor was "pulling" to many amps per the manufactures recommendations. Customer declined repairs to motor. I have no idea what the electrician found or if he increased the size of the breaker and allow the motor to run outside its recommended parameters. Either way the customer wanted me to give him back the 450$ because of the breaker issue. The repairs we performed had nothing to do with the motor or breaker issue. It was a freon issue and lack of maintenance. Mike Krause"
MARCIA F.
Oct 2009
They have provided me with excellent service. I've been using them for the past 2 years.
Mark Z.
Aug 2009
They are so personable and thorough in everything they do. THey are an A company all the way around! We'll most definitley continue to use them in the future.
Licensing
State Contractor License Requirements
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FAQ
Paradise Air Inc is currently rated 4.2 overall out of 5.
Paradise Air Inc accepts the following forms of payment: CreditCard
Yes, Paradise Air Inc offers free project estimates.
No, Paradise Air Inc does not offer eco-friendly accreditations.
No, Paradise Air Inc does not offer a senior discount.
Yes, Paradise Air Inc offers emergency services.
No, Paradise Air Inc does not offer warranties.