Nadine Floors

They did a good job and we would hire them again. We didn't have any problems with them and we would recommend them as well.

nstalled luxury vinyl plank floors by Coretec and I could not be more pleased with the product, installation and service. Kevin is the best. Communication was excellent, no hard sell and he was a very courteous sales professional. He shared all the quote details with measurements and everything which is not something that all flooring companies do as they try to pad their estimate with additional, unnecessary square foot measurements. This was not the case with Kevin and Nadine. Showed up on time, installation and cleanup was excellent and very pleased with the final product....

Nadine's was the third store we went to after two no-shows from other sellers. Store experience was very good. Sales rep took the time to find the exact carpet we were looking for. He came out and measured the next day and showed up on time. Installed the carpet about ten days later. It all went well and we really like the new carpet.

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They didn't install the carpet. When they came in, we had spoken about moving things, such as my furniture, which was expensive and I had told him that I didn't want to move the furniture outdoors. The provider wanted to take apart my furniture to move it outside. I had hardwood flooring put in the previous day and if they had placed something down on the floor they could have put it in the kitchen. The worker who came out, when I had asked who the owner of Nadine was and asked about my contract, he had no knowledge or information on the owner of the company or about my contract for the work at all. What had really concerned me was that when I told the man that I didn't want my expensive furniture taken apart and moved outdoors, he started laughing, as if he thought it was funny. There were a total of three workers, one of them was kid who couldn't have been older than 12 or 13 years old and I don't think he should ever been at my home to move furniture or do any work on the carpet installation at all. After being at my home for about 45 minutes, they left and have yet to be back to start the job. As of five o'clock on Saturday I have yet to hear anything else from the company. **Updated on 10/20/15*** They came back out with another crew yesterday and they did everything that I wanted. They did a really good job.

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Excellent discussions with salesperson on options including solid plank flooring vs engineered wood flooring.  Went with the Bella Cera engineerd wood hand-scraped flooring.   The crew was very profeessional and got the work done quickly.  Looks fantastic!

Very well! The workers were efficient and installed four rooms and a hallway in two days. It has been about two years since we had them installed and it is one of the best decisions that we made to update the house. The floors look great!

We worked with several vendor's while getting our house on the market.  Nadine's was wonderful.  The crew worked around a delay when our painter's failed to show up one day and where there painting when the carpet was supposed to be getting installed.  The installers were there promptly both for the original date and then the new date we worked out.  They pulled the old carpeting, replaced some carpet tack, vacuumed the floors, installed the pad, installed the carpet and then vacuumed again.  Our house and yard was completely immaculate when they finished.  After dealing with movers and painters making a complete mess of the house, it was an incredible experience to have to do nothing after they were done.  
Steve our salesperson was great.  He helped us quickly find the right carpet and helped with color choices for a house that was going on the market.  He did the measuring and saved us several hundred dollars by correctly measuring the carpet where another vendor had estimated much more carpet.  He was a pleasure to work with.
I would happily use them again and wish they would open a store in the Seattle area so I could get new carpet for my new house from them.

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Preface
Unless Nadine floors owns Galaxie Granite, their radio claim of never using subcontractors is bogus. Nadine's seems to have a serious communication issue within the organization. All the people are extremely nice and seemingly knowledgeable. Sales doesn't talk to installation though, it seems. When I set up the installation for 9-5 for granite and 9-6 for back splash tile, I also set up a viewing for the granite in Dallas- I did not want to go- I'm glad I did- However, I called Nadine's and ask them if I could avoid that part. The salesman said I could waive that. At the same time, I asked if the install could be moved up a week- He seemed to say OK to that. Didn't happen!
-I thought that all was set up for the granite install on 8-29 from another company -- Galaxie which stated we had to come to their place of business to select the stone and assure the layout. See above
2. Went to the Nadine showroom in Plano to select a species of granite and backsplash- got a quote over the phone
3. Went again to change our minds for the granite and backsplash- got another quote, lower in the store
4. got a call from Galaxie stone who said we had to come to their place to select slabs and OK the layout- It's a requirement
5. Set a date for the following Thursday- 8/29 to go and the next Thursday 9/5 for installation of Granite
6 called the salesman and he said that we would waive the viewing and I asked if could he change the install date to 8-29- he said he would
NOTE: Salesman said that Santa Cecelia is very consistent in color and pattern and that we did not need to view the actual stone- All samples I saw were as he said - I went down anyway to look for myself considering how bumfuzzeled this has turned out
7. I somehow I thought that install was scheduled for 8-29 and the tile on Friday, the 30th
8. 8-28- received a call from Nadines on the machine stating that next friday, they would be out to do a backsplash- NO DATE for NEXT Friday- I assumed it would be the 30th -- So I called Galaxie-- No, install would be on the 29th - scheduled for the 5th of Sept-- I called Nadines- The salesman said he would ck and call me back.. Sure enough, he confirmed Galaxie's story.
9. It's a good thing I called. To save a few hundred bucks, I'm ripping out (have) all the tile and am doing the plumbing (unhooking and re-hooking water and drains) . I was planning to pull out the lav sink and the large 4 x 6 counter in the center of the kitchen. NOW I had to wait another week for this to happen- I took Friday off so I could make sure the tile went as planned ( Thursday is my day off) Now I had to take next Friday too
Additional: Seems that Nadines has a communication issues within. ( I know- redundant) Sales doesn't talk to installation and visa versa. Case in point: Sales: we always install on top of plywood. Installers: we always install on top of the base cabinet. This is important, because if you are doing your own tearout, you have to be concerned with the cleanliness of the plywood if the granite is going on top of it- Yeah, I did scrape a lot of glue, THEN I called the install folks- stilll have some sore muscles-But have some clean plywood to use on other stuff. Also, you have to be concerned with the additional height of the granite if installed on top of 3/4and quot; plywood. 3CM will raise your counters about 1.5and quot;- Not an issue if standing, but if sitting on counter stools, It will be an issue for short folks (kids)
10. Install seemed to go OK on the granite Sept 5. I watched the whole thing. All the guys seemed to know what they were doing. Granite is very heavy, It took three guys to carry the 8' pieces in and out of the house. They made a mistake and had to make a 1and quot; patch next to a column. If you know to look for it, it's visible- pattern matching was about a C. The solvent they use is very strong- arrange to be out of the house and open windows for quite awhile after.
11. Tile guys came the next day right after the plumbing was finished. This was about 11:30
12. We picked out grout, they didn't have it with them- This should have been done on the sales floor
13. The tile guys tried to pull out the stove. It would only come out about half way. The granite was too close to the stove. I called Nadines- They wanted to know if the tile guys could finish their work and that they would have someone out to fix the granite at our convenience.
14. I ended up driving to Home Depot - 40 Miles round trip to get the grout- they did pay for the grout, not my gas.
15. Next day I noticed that the counter on the left of the stove was 3/4and quot; farther out from the counter than the granite on the right of the stove. Called Nadine's again
16 Monday, 9/9. I had to work that day, but My wife told me that one guy came out and was trying to get an 8' piece of granite off the base cabinet. She (my wife) called Nadine's and was assured that some help was on the way. It was all trimmed, polished, re-sealed and the workers gone by 3:30
CONCLUSION:
Would I use them again? There was not a MAYBE selection, just yes or no-- I would say MAYBE, but knowing what I do, I would watch the final product more closely
Final quality : Very good- Looks wonderful
Granite: The person measuring could have done a better job- OR the fabricator could have done a better job so it's a drop-in
Tile: once again, grout selection should be done in store, with real grout samples, not plastic.
Over all musing: If you use any contractor, it helps to have a little experience in remodeling, or have someone on hand to help who will lend you their experience

Except for taking a little longer than expected to tear up old flooring in sunroom everything went perfect. The workmen were on time, worked hard all day and finished on time.

The new floors look great.

Beautiful flooring. Great job! Would use again.

Ask to work with Sami. He is excellent, patient, and gives great prices!!
Sami Berrahou is a great sales person and trustworthy individual. He is very patient and knowledgeable. He helped us struggle through decisions on our selections for our home improvement. He allowed us to change our minds at the last minute and get exactly what we wanted. Sami didn’t give up on us after we signed the line of commitment. He phoned during the installation to make sure everything was going well and on schedule.
An example of his great service was that we had changed granite countertops at the last minute and the tile they brought in for installation didn’t go well with the new countertops. He had us come in the night before our porcelain was installed to gather samples of others, he stayed late to help us. We were able to find the right tile and he had that delivered the next morning with the crew to install.
In the end everything was beautiful! The installation crews were on time and were great at their jobs. They worked long hard hours to get everything done, so the next crew was able to start on schedule. We were amazed at the endurance these guys had. The crews moved all the furniture carefully back into place and we didn’t have any issues. We have already started recommending Sami and Nadine’s as a place to find great workmanship and service.

Sale was easiest they ever had, I did not haggle and expected work to be done with little or no issues because of that. NO CUTTING CORNERS was my goal. Job took longer than expected (11 Days) tear up of the wood flooring was very difficult and took much longer than they anticipated. Guys were nice and pleasant but had to use some of my tools to get the job moving, As a typical guy I am always proud to show off the tools I own, no biggie. floor had some small cracks that needed a membrane put down, and it took me some prodding to get the guys to do this, but in the end that was done. The tile looks awesome and with minimal grout lines to boot. almost all tiles were level with the others and even those were close enough to be with my acceptance levels. I also experienced the HUGE issue of dust. Not everything was covered and it took a few days to clean everything, and the tiles were left with a haze that we had to mop up, but after 11 days I was almost willing to finish the job itself to get the house back to normal. if I had more tiling to do I would still use Nadine's. only things I would fix is 1. be more insistent that an English speaker was there to explain each days goals. 2. would pay someone to put new baseboards on (did that myself), would pay for someone to clean and dust after the job completed (frankly Nadine's should factor that into the job and offer end to end service.) 3. would plan on all floors having membrane put down so the installers would not be surprised when they were ready to start. it was not so expensive as to avoid this step. I am very happy. this was not a perfect experience but better than I would even done myself. I get constant compliments.

Visited the store and worked with Curtis. He was straight forward and gave me a good price for a good product. A date for installation was set for approx 4 weeks later. It was going to take 3 maybe 3 and a half days max. a few days prior to date I got a call to confirm and told the crew would be here between 9 and 11 I believe. I took vacation from work to be here. It was Easter week and I was leaving town for the weekend. The crew arrived on the first day (Wed.) about 10 and left about 3. The crew was only two men, one of which spent most of the time on his cell phone. Said they would be back Thur at 8-9. They arrived at 9 and left about 5:30. Said they would be back Fri at the same time. I was up and ready at 8. No one was there at 9:40 so I called Nadine's. they would check on it and call. 20 min no call. Finally I got to a manager who said they would be there and would finish that day. I had made arrangements for someone to be in the house Sat am if needed. Finally I think there were 5 or 6 men working. And they did finally finish about 9:30 Fri. So my mother was happy I made it home for Easter (a long drive to West Texas). Had they not sent out the additional men it would have been at least 3 additional days of work. Bottom line: yes I would use Nadine's again BUT I would ask some serious questions about the installation .....how many men and what hours will they be working. One final word: I never received a quality control visit from anyone at Nadine's nor did anyone call to check on the progress of the job. To this date I have heard nothing from anyone from Nadine's after the original call to confirm the installation. The installers banged up my walls pretty much which I guess was expected but they did not do anything to fix it. It is all wood panelling so I will try to stain the scratches myself.

The project lasted all summer long. They did not cover anything with plastic so there was dust everywhere. While installing the flooring they did not level the flooring and the grouting was porous. Water soaked into the grouting. They came out to reseal it, but it was still porous. Then came out a 3 rd time and they painted the grouting. They also needed to remove several pieces to level out the ceramic tiles. They sold us the ceramic tile and a marble tile, but it turned out they were not the same size so they did not line up. We are now stuck with a foyer that we cannot match to the current tile. We ended up not purchasing the ceramic tile once we discovered it would not line up because we were worried that it would destroy the foyer. The only way to line it up would be to leave about and frac14; inch between the tile and the carpet. This project was a total disaster and it went on for months. They came 6 different times to fix at least 6 different problems.