Nadine Floor Company
About us
Looking for the best quality of hardwood flooring in Plano? We, Nadine Floor Company offers you high quality tile and laminate flooring and many more. Nadine Floor Company is your perfect choice for all your hard flooring and remodeling projects. Our collection offers exceptional value, elegance, and high quality products for your home designs; Modern Designs, Eclectic or Traditional, We Have It All. Nadine Floor Company is where quality, honesty, and customer service come together, Experience the difference.
Business highlights
Services we offer
Nadine Floor Company also offers Complete Kitchen and Bathroom remodeling using natural stones, glass tile or any material of your choice, in addition to Fireplace resurfacing., porcelain tiles
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 12% | ||
| 7% | ||
| 5% | ||
| 1% |
The second issue we had was carpet in our bedrooms had stretched over time. Again, Nadine didn't install the carpet, but they sent a crew to stretch all of the rooms. They showed up on time, were very careful moving furniture and putting it back exactly in the same place. Was very pleased with this crew as well.
Went to the local Nadine Floors after visiting many of the local flooring showrooms. I knew what I wanted as I had seen a brand-name hardwood floor on sale at a great price at the nearby All-American Flooring. I met with Ismail and he showed me the same floors and gave me a pricing. His pricing was a little high originally but he was able to match all-American flooring pricing plus gave me another discount for a large purchase (1450 sq ft). I was happy and signed up waiting for the new floors to be installed.
Installers came 10 days after. They were very professional. All of the furniture was properly moved and wrapped up in a separate room. The work began and it took about 4 days to completely finish everything. There was additional work as I had tiles in the entryway and some of the rooms needed leveling. The quality of materials used was top notch (they give 2 year labor warranty). The floors looks great (bring me smile every time I look at them). Very happy customer! I recommend them highly for your flooring needs.
First, was told it would take about 5-7 days and that their teams worked 7 days a week. They showed up on time and we had most everything already moved out. They immediately started tearing out the old floor. By end of first week, they still had a lot to do and it was obvious that they were not going to finish in 7 days. They also did not work on Sunday and did not put in a full day on Saturday.
The second is that we ordered the tile 6-8 weeks in advance of start date. But they failed to order the bullnose for the steps in the entry way. This delayed it even further.
The quality of the floor is nice. But the hassle that I went through the entire process was not worth it. I had to stay on top. We ordered the grout to be sealed and yet the person laying the floor did not know this.
Then they broke two windows and tore the screen up on a window they had been going inside and out. One day I showed up after they left and they had the house & fence open with my new washer/dryer and all my furniture open for anybody to come and take. They didn't set the alarm that day, so I had to go to the house daily and make sure everything was locked up.
After taking two weeks to complete everything but the entry way and bullnose they had to come back a week later to finish that once the bullnose came in.
Then it took from September 19 until December 10 to replace the screen and two windows, come back and fix the doors where they didn't grout good and bring me paint they used of mine. From Sept 19, we had scheduled numerous times for them to come out and replace the windows, they never showed. Scheduled twice for them to come out and fix the flooring and he didn't show. We had always had a window when they would show and I waited and waited until well after they were supposed to be there and couldn't wait any longer because we had other plans. Numerous times we called during that window to see where they were and they could not get in touch with the person that was supposed to come out and replace the windows.
I believe the only reason they fixed this is because I still owed money which I refused to pay until everything was completed to my satisfaction. I believe that 11 weeks if far too long to wait on getting two windows. The window guy that was supposed to come out the first 5-6 times never showed, yet always told them he was there which is an outright lie. If he showed, he either showed before we were scheduled or at least one hour after he was supposed to be there.
They also put on baseboards and was supposed to go and get the paint I used on my doors and trim. Instead they used my new gallon of paint and said they would replace. It took me until Dec. 10 to again get that paint replaced. The person putting on the baseboards didn't know how to do steps. Just around the house was great - but my contractor was trying to tell him how to do the steps and he didn't understand. Finally the contractor said just leave it and he would finish the steps.
When I had all the issues going on, I requested to speak to the owner more than once. Not once did the owner call me. I dealt with the installation manager and then to replace the windows, screen, paint and fix the gaps in the grout by the doors washandled through an office lady.
As I said - the floors look beautiful. But the hassle was not unacceptable.
If you want to use them here are my suggestions:
1 - Be prepared to be the general manager and watch everything including locking up your house
2 - Be prepared for it to take 2-3 weeks longer than it should have
3 - Be prepared if anything is not correct for it to take much longer than it should to get it fixed
4 - Do not pay entire balance until 100% is done and all issues resolved.
Was very pleased when shopping for the tile. We told the gentleman we wanted to do some shopping around and he actually told us a list of questions to ask the other flooring companies. Nadine's was the only floor company that we talked to that would do the very thin grout between the tiles. We were quoted four days for completion & it ended up being eight days. Fortunately, my husband was able to work from home while they were here. Absolutely love the finished results!
Only two negatives: 1) the length of time it took to complete and 2) quite a few walls above the trim have grout on it & they didn't wipe it off while wet so I will have to do some touch up painting after I get the grout off the wall.
Everything about this project went EXTREMELY well! We purchased over 1,800 sf of laminate flooring, which Nadine Floors also installed.
The flooring material we purchased was far superior to what we had purchased from a big box store for an earlier project and yet the final cost (including installation, moving furniture, etc.) was lower. We were also much more pleased with the quality of the installation.
The big box store installers put the flooring down and then nailed quarter round molding around all the edges. Nadine's installers removed all the baseboards, installed the flooring, replaced all the baseboards and caulked all joints, which gave the final look a much neater and more professional appearance. I can't say enough about how neat and precise the installation looks. They also spent a lot of time on properly preparing the subflooring to ensure the best installation possible. We built our home 21 years ago and I cannot remember a time when the second floor did NOT squeak in various places, but Nadine made sure it is now as solid as a rock!
It was a big job and took a crew of three installers eight consecutive days to complete the project. They even worked Saturday and Sunday, which minimized the disruption to our schedule. They were polite, professional and always showed up on time. I wish I could say that for every contractor we've used. They were also very neat, including cleaning up the job site at the end of EVERY day. That interim cleaning was unexpected but much appreciated.
The only regret I have is that I did not use Nadine for earlier projects, but I definitely will for any future flooring needs I may have.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.