Mattress HQ

Do Not buy from these people. Any location. I called all of their locations today. All have disconnected phone numbers. Below is the letter I sent them which was never answered. I was able earlier to talk to someone on the phone and they told me there was nothing they could do. Here is the letter. Re, Invoice xxxxxxx 05/24/2017 To whom it may concern (a Manager), I purchased the attached on 4/30/2017 from your Murphy store. I was told it was all brand new. Not demo or display. A few weeks later, I got a call that my order was ready delivery. Upon delivery, I noticed the Sealy adjustable base didn’t look the same to me. The driver assured me it was the same. It clearly was not the same. I called the Murphy store, no one answering the phone. I called one of your other stores and I was told you had trouble getting the base I ordered so you just substituted with another “better” base. I explained I didn’t want another base, I wanted what I ordered and you had no right to switch it (and tell me it was the same) without first getting my approval. I refused delivery, they took it back. About a week later I called back to get a status on my bed. No answer again at your Murphy location. I called one of your other stores, no answer there either. I called another store and someone answered. I asked if the Murphy location had been closed. I was told it was. Why would you sell beds from that location, close the store, and leave no voice message where to go for help or just forward the calls to one of your other stores? Businesses like yours handle things more professionally, not like this. I was told they would offer me the Tempo-Pedic base in place of the Sealy as they were having trouble getting the Sealy. They confirmed everything was new and never used. I approved this. They delivered my bed, set it up, left me no paperwork, and I signed nothing. When using the bed, it was very clear the two remotes were in very bad condition. They had scratches all over them and had what looked like glue residue from duct tape or similar. There were also pieces of scotch tape on them. Both of the controllers were in very poor, used condition with dead batteries installed. I then took a closer look at the bases and realized these were used also. I called your store and you confirmed the bases and remotes were used floor models. I told them I wanted them replaced. He told me he could not authorize that. I would need to send you this email. I am flaming angry at this point because: 1) You tried to do a bait and switch on me with the bases without telling me. Even telling me they were the same when I asked. 2) When I called your store, I approved switching the bases if they were brand new. I can’t believe a company like yours would operate like this. This is unethical and unacceptable. I want my used bases and remotes replaced with new bases and remotes. I want this done ASAP and I want someone from your company calling me and confirming it. If I do not get a call by Monday 05/29/2017 to resolve this I will: 1) Make a formal complaint with the Better Business Bureau (you already have some activity there). 2) Make a formal complaint with the Federal Trade Commission. 3) Spend days posting this document and warnings about Mattress HQ on social media sites. I know how and where to do this. 4) Consider small claims court as I am a person of principle and I don’t like it when anyone defrauds or takes advantage of anyone for any reason. Again, this is urgent and needs immediate action. Ken Hudson